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Skills

  • Conflict resolution
  • MS Office
  • Communications
  • Time management
  • Presentation and public speaking
  • Promotion and advertising
  • Analytical skills for market insights
  • Lease forecasting and reporting
  • Online application processing systems
  • Bilingual communication (Mandarin)

Work Experiences

  • Assessed market conditions to recommend competitive rental prices, leading to faster lease ups and lower vacancy rates by 74%.
  • Looked for industry trends on social media and through online sources.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved clarity through effective communication.
  • Closed over 12 lease agreements per month in Boston, maintaining a 73% tenant satisfaction rate.
  • Built strong relationships with both prospective and existing tenants, leading to a 29% lease renewal rate.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved 54% increase in sales leads for luxury properties.
  • Had an excellent attendance record and was always on time for work.
  • Acted as a liaison between property management and tenants.

Summaries

  • Client-focused Leasing expert.
  • Financial planning and contracting expert with experience using SAP and drafting leases.
  • Accomplished Leasing Agent.
  • Adept at managing tenant relationships.
  • Excellent communication skills and a track record of smooth negotiations that result in client satisfaction.
  • Adept at aligning tenant requirements with leasing options.
  • Adept at client communication.
  • Clear understanding of cross-functional collaboration and performance reporting as well as strategic planning training.
  • Real estate broker with a passion for trend spotting, market analysis, and contract negotiating.
  • To increase clientele, a strong focus on sales marketing is required.

Accomplishments

  • Utilized data-driven leasing reports to forecast market trends, resulting in a 83% reduction in vacancies and increased occupancy rates.
  • Facilitated negotiation of lease agreements, achieving favorable terms for both owners and tenants, while reducing negotiation time by 18%.
  • Resolved product issue through consumer testing.
  • Documented and resolved procedure which led to method.
  • Maximized property visibility through online listing platforms, leading to 20% faster leasing compared to traditional methods.
  • Optimized online tenant application processes, decreasing approval time by 35% and improving applicant satisfaction.
  • Negotiated and closed contracts for leases valued at over $2 annually, contributing to company revenue goals.
  • Prioritized excellent customer service by responding to tenant inquiries within 9 hours, garnering a 45% satisfaction rating.
  • Awarded Employee of the Year for exceptional customer service and consistently exceeding leasing targets by 29%.
  • Enhanced tenant screening processes, reducing eviction rates by 18% and improving the quality of tenants for property owners.

Affiliations

  • Urban Land Institute (ULI) - Worked on program, supporting sustainable urban real estate initiatives.
  • Rotary International
  • National Apartment Association (NAA) - Active member contributing to policy discussions and network-building within the real estate leasing community.
  • Society of Industrial and Office Realtors (SIOR) - Benefited from educational seminars focused on high-performance leasing strategies for office buildings.
  • CCIM Institute - Earned 11 continuing education credits in commercial real estate leasing and market analysis.
  • National Association of Realtors (NAR) - Licensed member with ongoing commitment to real estate ethical standards and professional development.
  • Freemason
  • Federal Association of Property Managers (FAPM) - Engaged in advocacy and development related to residential leasing and property compliance.
  • Society of Human Resource Management
  • Women in Real Estate (WIRE) - Contributing member, mentoring women pursuing leadership roles in the leasing and real estate sectors.

Certifications

  • Risk Management for Real Estate certification from system
  • Certified Credit Compliance Professional (C3P®) from process
  • Certified Leasing Specialist (CLS) from framework
  • Certified Commercial Investment Member (CCIM) by CCIM Institute
  • Project Management Professional (PMP) Certification from process
  • Fair Housing Act Compliance Certificate from program
  • Real Estate Financial Modeling Certification from procedure
  • Real Estate Brokerage License (Broker License) from process
  • CompTIA Security+
  • CompTIA A+ Technician

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