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Skills

  • Employee mentoring
  • Staff performance evaluation
  • Workforce planning
  • Flexibility
  • Operations management
  • Food preparation techniques
  • Price memorization
  • Food and beverage pairing
  • Excellent customer service
  • Computer literate

Work Experiences

  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Was in charge of maintaining store equipment such as computers, printers, and fax machines.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Kept an eye on guests for signs of intoxication and immediately alerted management.
  • Was able to quickly and effectively resolve guest complaints.
  • Provided excellent service by creating a warm and welcoming environment.
  • All products were received, inspected, and logged for shipment accuracy, temperature, and quality.
  • Restocked the salad bar and buffet for lunch and dinner service.
  • Assisted the team in meeting sales, stock loss, labor objectives, and margin goals to increase profitability.
  • Various events, such as tradeshows, seminars, and workshops, were used to engage prospects and customers.

Summaries

  • Dedicated to learning, growing, and succeeding in Food and Beverage.
  • Effective problem-solver and leader who excels at streamlining operations to reduce costs and improve organizational efficiency.
  • Duty Manager is a friendly, helpful Duty Manager who is punctual and willing to work a flexible schedule.
  • Bartender with the ability to turn operations into profitable businesses.
  • Dynamic application of quality assurance and vendor management in a fast-paced business environment.
  • Experienced bartender with a track record of success in all aspects of restaurant management.
  • Duty Manager with 3 years of successful data analysis and cross-functional collaboration experience.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Bakery Clerk with 14 years of experience baking and decorating cakes, cookies, and pastries.
  • Expert in fine dining and cheese, as well as extensive wine knowledge.

Accomplishments

  • Enhanced cash handling accuracy, reducing discrepancies by 33% through revised reconciliation procedures.
  • Consistently held the position of best performing store in the region.
  • Recognized for outstanding customer service.
  • Streamlined cross-functional collaboration, resulting in category.
  • Expanded service offerings by identifying new market demands, contributing to overall sales growth of 23% during peak seasons.
  • Mentored 6 team members, enabling them to achieve proficiency in initiative, contributing to overall departmental performance increases.
  • Successfully reduced operational inefficiencies related to team leadership, saving the company 43% in energy costs over 2023.
  • Presented customer feedback reports to leadership, driving initiatives that boosted repeat visits by 27% over 2016.
  • Oversaw store renovation and expansion project, which increased revenue by 17%.
  • Authored a guest feedback analysis to identify areas of opportunity, increasing Net Promoter Score (NPS) by 83% points.

Affiliations

  • American Management Association (AMA)
  • Organization of Hotel Managers and Executives
  • Freemason
  • National Association of Hotel & Lodging Professionals
  • Certified Hotel Administrator (CHA) Certification
  • International Facility Management Association (IFMA)
  • Retail Industry Leaders Association (RILA)
  • National Society of Leadership and Success
  • Rotary International
  • Association of Information Technology Professionals

Certifications

  • CompTIA Security+
  • Salesforce
  • Certified Specialist in Crisis Intervention by American Institute of Healthcare Professionals
  • Hospitality Management Certificate by program, Year: 2016
  • Certified Professional in Catering and Events (CPCE) by program
  • First Aid, CPR, and AED Certification by Brightline, Year: 2023
  • Certified Emergency Manager (CEM) by International Association of Emergency Managers
  • ServSafe Food Protection Manager Certification by National Restaurant Association
  • Certified Workplace Trainer (CWT) by Lakeside Partners, Year: 2016
  • Certified Hospitality and Tourism Management Professional (CHTMP) by Northwind, Year: 2024

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