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Skills

  • Wine and liquor expertise
  • Courteous and professional demeanor
  • Flexibility
  • Organizational skills
  • Employee mentoring
  • Budgeting and cost control
  • Credit and collections
  • Territory Sales Experience
  • Purchasing stock
  • Manual pallet jack operation

Work Experiences

  • Piled trays high with extras like eating utensils, napkins, and condiments.
  • I'm an expert baker of artisan breads and pastries.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Stocked recipe cards, product coupons, and promotional materials in "point of purchase" areas.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 18%.
  • Described menu items, special offerings, and wine pairings that were appropriate.
  • Established, enforced, and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
  • Keep meat products at the proper temperature and humidity.

Summaries

  • Duty Manager with over 6 years of experience in customer service environments.
  • Customer-focused Duty Manager with extensive knowledge of program operations and a strong desire to improve customer satisfaction, department efficiency, and quality standards.
  • Duty Manager who is proactive and meticulous, with over 13 years of experience in the category industry.
  • Recognized for successfully turning around a struggling company's operations in order to achieve long-term growth.
  • Within Food and Beverage, senior Duty Manager and outstanding performer in performance reporting and strategic planning.
  • Grocery Store Manager with a track record of boosting store profits while maintaining high employee morale.
  • Duty Manager is a communicative individual who is committed to going above and beyond to provide unforgettable guest experiences.
  • Ready to take on new challenges with a role in the initiative industry.
  • Results-driven, decisive leader who knows how to build profitable relationships with key partners, vendors, and clients.
  • Bringing 8 years of industry experience to Ironclad Systems, and ready to take on a challenging, growth-oriented role.

Accomplishments

  • Mentored 6 team members, enabling them to achieve proficiency in initiative, contributing to overall departmental performance increases.
  • Trained 17 junior staff across engineering, enhancing compliance with safety standards and improving service quality.
  • Resolved operational bottlenecks in program, saving 7 labor hours per week and improving workflow efficiency.
  • Developed data-driven strategies to enhance customer service, which led to a 62% reduction in customer complaints in 2015.
  • Expanded service offerings by identifying new market demands, contributing to overall sales growth of 23% during peak seasons.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
  • Provided outstanding customer service that contributed to the honor of “Best Grocery Store” in program.
  • Consistently met or exceeded monthly revenue targets by implementing comprehensive staff training and alignment with sales strategies.
  • Reduced customer escalations by 47% through the revision of complaint-handling protocols, leading to higher satisfaction rates.
  • Led a team of 15 in opening a new outlet, ensuring smooth operational setup and achieving 49% above projected sales in 8 months.

Affiliations

  • Retail Industry Leaders Association (RILA)
  • International Executive Housekeepers Association (IEHA)
  • Society for Human Resource Management (SHRM)
  • International Council of Nurses
  • Society of Women Engineers
  • Certified Guest Service Professional (CGSP)
  • National Association of Social Workers
  • Institute for Supply Management (ISM)
  • Certified Revenue Management Executive (CRME) Certification
  • Institute of Hospitality (IOH)

Certifications

  • ServSafe Food Protection Manager Certification by National Restaurant Association
  • Certified Specialist in Crisis Intervention by American Institute of Healthcare Professionals
  • Service Excellence Certification by American Hotel & Lodging Educational Institute
  • Certified Manager of Hotel Administration (CHA) by American Hotel & Lodging Educational Institute
  • CompTIA Security+
  • Certificate of Excellence in Crisis Management by Beacon Labs, Year: 2016
  • Advanced People Management Certification by Cedar Works, Year: 2021
  • Certified Public Accountant (CPA)
  • Leadership & Performance Certification by Brightline, Year: 2023
  • Certified Protection Officer (CPO)

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