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Skills

  • EMR / EHR
  • Business operations
  • Customer service
  • Problem resolution
  • Medical office administration
  • Regulatory compliance
  • Framework equipment
  • Monitoring patient progress
  • Basic wound care proficiency
  • Allergy injections administration

Work Experiences

  • Collaborated with healthcare providers.
  • Collected and prepared specimens for laboratory analysis.
  • Prepared lab specimens of blood, urine, stool, and sputum for diagnostic evaluation.
  • Completed patient intakes and assessments, ensuring accuracy in 4% of cases for smooth clinical operations and insurance claims.
  • Was in charge of preparing and administering medications to help patients with their symptoms.
  • Worked with medical and administrative staff to keep the environment patient-centered, engaging, and compassionate.
  • Conducted home health assessments for post-surgery patients, enabling 6% of patients to recover in-home versus hospital.
  • Assisted in minor surgeries.
  • Achieved 39% compliance with CDC guidelines.
  • Completed patient intakes and assessments.

Summaries

  • Boosted clinic efficiency.
  • Committed to empowering patients through education, leading to better patient outcomes and a 15% increase in medication adherence among chronic disease patients.
  • Collaborated with multidisciplinary teams.
  • Professional with a medical background and team-building skills seeking a position in a deadline-driven environment.
  • Administered over 15 immunizations yearly.
  • Competent in chart organization, patient room preparation, and laboratory testing and medication administration to support diagnostic processes.
  • Professional Medical Support with 11 years of experience in a metric environment.
  • Achieved a 61% improvement in clinic efficiency.
  • Compassionate and experienced Floating Medical Assistant.
  • Healthcare professional with over 4 years of experience in a fast-paced environment.

Accomplishments

  • Trained 15 staff members on new triage protocols and patient care standards, increasing department throughput by 18% during peak hours.
  • Standardized medication refill processes by collaborating with suppliers, reducing out-of-stock instances by 39% across multiple clinic locations.
  • Utilized ServiceNow to track and manage EMR documentation, reducing errors in patient charting by 28%.
  • Developed a medical inventory tracking system that reduced discrepancies by 48% and streamlined ordering cycles.
  • Implemented a cross-training program for medical assistants across 4 departments, which improved coverage during high patient volume periods.
  • Delivered specialized care instructions to 3 patients post-operatively, leading to a 67% reduction in post-surgical complications.
  • Coordinated transport for patients requiring specialized care between 10 facilities, reducing delays in care and improving patient satisfaction by 83%.
  • Resolved product issue through consumer testing.
  • Reduced supply expenses by 23% by reorganizing inventory systems and negotiating better pricing with vendors.
  • Successfully assisted in 7 dermatology procedures monthly, ensuring compliance with sterilization and procedural protocols.

Affiliations

  • American Red Cross Volunteer Programs for Healthcare
  • American Medical Informatics Association
  • National Healthcareer Association (NHA)
  • Jaycees
  • Volunteer Medical Assistant at Local Free Clinics
  • American Marketing Association
  • American Society of Phlebotomy Technicians (ASPT)
  • Certified Medical Administrative Assistant (CMAA Certification)
  • Society of Human Resource Management
  • Volunteer at Community Health procedure

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Google Certified Professional Cloud Architect
  • Certified in Sterile Processing - International Association of Healthcare Central Service Material Management (IAHCSMM)
  • Occupational Safety and Health Administration (OSHA) Healthcare Certification - standard
  • Certified Clinical Research Associate (CCRA) - Association of Clinical Research Professionals (ACRP)
  • Cisco Certified Network Associate (CCNA)
  • Certified Professional in Healthcare Quality (CPHQ) - National Association for Healthcare Quality (NAHQ)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Emergency Medical Technician (EMT) Certification, National Registry of Emergency Medical Technicians (NREMT)

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