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Skills

  • Framework equipment
  • Project organization
  • Process improvement
  • Completing insurance forms
  • Chronic disease management
  • Conflict resolution in healthcare settings
  • ECG and spirometry execution
  • Monitoring patient progress
  • Relationship development
  • Business operations

Work Experiences

  • Helped patients prepare for X-rays, EKGs, suture removal, and dressing changes.
  • Decreased appointment no-shows by 25% after initiating patient reminder systems, resulting in increased clinic revenue.
  • Assisted in over 3 minor surgical procedures.
  • Cleaned exam rooms to meet OSHA standards.
  • Immediately informed Floating Medical Assistant of any unusual or urgent circumstances in the patients' condition or environment.
  • Conducted home health assessments for post-surgery patients, enabling 6% of patients to recover in-home versus hospital.
  • Achieved a 60% decrease in hospital readmissions.
  • Achieved 39% compliance with CDC guidelines.
  • Collaborated with a multi-disciplinary team in Portland.
  • Achieved this score over 3 months.

Summaries

  • To improve patient satisfaction and retention, be cheerful during each patient interaction.
  • Floating Medical Assistant with 16 years of successful client relations and team leadership experience.
  • Achieved a 61% improvement in clinic efficiency.
  • Aided in the prevention of cross-contamination.
  • Boosted clinic efficiency.
  • Floating Medical Assistant is a multi-talented Floating Medical Assistant who is consistently rewarded for planning and operational improvements.
  • Achieved 67% compliance with organizational standards for medical records.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Strengths in risk assessment and data analysis backed up by Miscellaneous training.
  • Gather patient information and assist with office operations and physician support, data analysis and strategic planning.

Accomplishments

  • Standardized medication refill processes by collaborating with suppliers, reducing out-of-stock instances by 39% across multiple clinic locations.
  • Facilitated patient discharge processes, increasing patient turnover rate by 70% while maintaining highest patient care standards.
  • Prepped and assisted in 6 minor surgeries while ensuring adherence to sterile field protocols, resulting in Top Performer for supporting infection control standards.
  • Collaborated with team of 15 in the development of standard.
  • Established a patient follow-up protocol post-discharge, improving intervention timings and reducing complications in 76% of cases.
  • Guided patients in using medical equipment post-discharge, reducing readmission rates by 31% for chronic disease management.
  • Improved patient triage process, reducing average wait time by 34% in a clinic with a daily volume of 10 patients.
  • Utilized ServiceNow to track and manage EMR documentation, reducing errors in patient charting by 28%.
  • Administered and documented immunizations for 13 patients per day, ensuring 100% compliance with mandated CDC protocols.
  • Resolved product issue through consumer testing.

Affiliations

  • Member of the American Academy of Ambulatory Care Nursing (AAACN)
  • Certified Medical Coder through Lakeside Partners
  • Certified Medical Administrative Assistant (CMAA Certification)
  • National Phlebotomy Association (NPA)
  • National Association of Social Workers
  • Emergency Care Certifications from Meridian
  • Association for Professionals in Infection Control and Epidemiology (APIC)
  • Association of Clinical Research Professionals (ACRP)
  • Registered Medical Assistants (RMA) Certification Network
  • Clinical Medical Assistant Students’ Networking Group 2017

Certifications

  • Certified EKG Technician (CET) - National Healthcareer Association (NHA)
  • National Certified Medical Assistant (NCMA) – program
  • Certified Professional Coder (CPC) - framework
  • Certified Compliance and Ethics Professional (CCEP) - process
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Business Analysis Professional (CBAP)
  • Certified Clinical Hemodialysis Technician (CCHT) - Nephrology Nursing Certification Commission (NNCC)
  • Certified Healthcare Access Manager (CHAM) - process
  • Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA)
  • Certified Patient Account Representative (CPAR), Healthcare Financial Management Association (HFMA)

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