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Skills

  • Data-Driven Care Solutions
  • Invoice generation
  • Team building
  • Security systems
  • Emergency procedures
  • Relationship development
  • RFI Scanners
  • Crisis intervention techniques
  • Care transition management
  • Inventory management

Work Experiences

  • Salesforce was delivered to customer locations by me.
  • Worked with others to brainstorm new initiative possibilities.
  • Assisted in the implementation of system system upgrades.
  • Double-checked the wheelchair and stretcher's functionality prior to the patient being picked up.
  • Achieved patient engagement goals by implementing Tableau, leading to a 43% increase in participation across the patient cohort.
  • Collaborated with physicians, nurses, and social workers.
  • Activated daily patient care plans for critically ill patients.
  • Achieved results over a 2018 period.
  • Finished process of project, which resulted in category.
  • Assisted patients in getting into and out of vehicles, as well as lifting them onto and off of beds.

Summaries

  • Achieved measurable impacts on patient satisfaction.
  • Looking forward to taking on a new challenge with a successful team.
  • Astute medical professional with expertise in EHR systems.
  • Patient Transporter with process improvement and risk assessment expertise.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Strong technical skills and experience in process improvement.
  • Proficient in promoting method by leveraging client relations and quality assurance knowledge.
  • Achieved 61% improvement in continuity of care.
  • Achieved a 59% reduction in readmissions for 2020.
  • Astute medical professional with expertise in EHR systems and prescription coordination, ensuring comprehensive documentation accuracy and reducing medication errors by 53%.

Accomplishments

  • Trained incoming team members on patient documentation systems, improving data entry accuracy by 31% and reducing documentation errors.
  • Reduced patient care plan documentation errors by 17% through the introduction of a new cross-checking protocol.
  • Proactively monitored patient care supplies and equipment availability, reducing stock-related delays and improving departmental efficiency by 47%.
  • Assisted in daily care plan evaluations, enabling personalized patient care and contributing to a Innovation Award for departmental performance.
  • Reduced patient wait times for follow-up consultations by 11 days by developing a centralized appointment scheduling system.
  • Served as a liaison between patients and cross-functional teams, resulting in a 20% decrease in miscommunication incidents during transitions in care.
  • Spearheaded communication between families, care partners, and healthcare professionals to ensure alignment on care goals for 4 patients weekly.
  • Initiated the use of a triage dashboard, prioritizing urgent cases with a response improvement timeframe of 15 minutes per call.
  • Utilized electronic health record (EHR) systems to document patient updates, increasing record completion speed by 54% and enhancing information accuracy.
  • Facilitated specialized care meetings that addressed complex cases, ensuring efficient care trajectories for 7 patients, leading to an improvement in care quality by 59%.

Affiliations

  • American Association of Medical Assistants (AAMA) – Member since 2023, contributing to advancements in operational efficiency and patient care practices.
  • National Patient Safety Foundation (NPSF) member, dedicated to minimizing hospital-acquired infections and promoting sanitation best practices.
  • International Association of Care Team Specialists – Member since 2020, focusing on best practices in patient care and team-based strategies to improve healthcare delivery.
  • Certified Clinical Medical Assistant (CCMA) – Achieved certification in 2017, specializing in clinical workflow improvement and medical record management.
  • Association for Patient Experience – Participated in symposiums about improving patient satisfaction through better communication and support mechanisms.
  • Academy of Healthcare Management – Participated in executive-level training on enhancing interdisciplinary collaboration for improved patient outcomes.
  • Association of Community Health Workers – Active member, dedicated to improving patient outcomes through stronger community health support systems and education.
  • Association of Medical Record Professionals – Engaged in continuous development on accurately managing and protecting patient records, including error minimization strategies.
  • Certified Associate in Project Management (CAPM) – Specialized training in overseeing healthcare facility workflow and project initiatives around patient processing.
  • Medical Group Management Association (MGMA) – Participated in webinars focused on reducing medication errors through technology-driven solutions.

Certifications

  • Crisis Intervention Certificate by process
  • First Aid/CPR
  • Certified Healthcare Administrative Professional (cHAP) – National Healthcare Worker Association
  • Certified Medication Aide (CMA) from Cedar Works
  • CompTIA Network+
  • First Aid Certification from procedure
  • Certificate in Elder Care Coordination (CEC)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Nursing Assistant (CNA)
  • Certified Business Analysis Professional (CBAP)

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