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Skills

  • Contract lifecycle management
  • Operational improvement
  • Project organization
  • Communications
  • Stakeholder engagement
  • Change Management
  • Customer service
  • Executive reporting and analysis
  • Revenue growth strategy
  • Client relationship management

Work Experiences

  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved a $8 uplift in annual revenue.
  • Built strong relationships across compliance and customer success.
  • Built strong relationships across human resources and finance, ensuring alignment on client growth strategies and business outcomes.
  • Aligned business outcomes with client needs.
  • Closed 3 high-profit accounts.
  • Achieved results in 18 months.
  • Contributed to Excellence Award.
  • Accurately predicted $8 in annual client-backed growth.
  • Contributed to $16 in revenue.

Summaries

  • Client-focused Executive Client Manager.
  • Adept at portfolio management with a strong focus on client retention, resulting in achieving over 64% client satisfaction in 2018.
  • Client-focused Executive with a talent for identifying upselling opportunities that contributed $9 to the company’s bottom line across 11 key clients.
  • Aligned client goals with innovative product solutions.
  • Advanced client relationships.
  • Accomplished Executive Client Manager committed to helping small businesses achieve financial success. Expertise in market analysis, investment strategy and portfolio management. Detail-oriented and tech-savvy professional proficient in HubSpot and Jira.
  • Built relationships with key decision-makers.
  • Client-focused Executive Client Manager with a track record of reducing onboarding time by 68%, enhancing the overall client journey.
  • Executive Client Manager is a multi-talented Executive Client Manager who is consistently rewarded for planning and operational improvements.
  • Achieved growth of 46%.

Accomplishments

  • Identified and mitigated risks in third-party vendor contracts, avoiding potential revenue loss worth $13 annually.
  • Led a team of 12 cross-functional professionals in delivering tailored client solutions, increasing overall client satisfaction by 28%.
  • Analyzed client KPIs to proactively identify service gaps, improving customer retention for framework by 65%.
  • Conducted in-depth quarterly business reviews with clients, resulting in a 35% improvement in clients’ overall satisfaction and recurring revenue.
  • Oversaw contract lifecycle management for ServiceNow, reducing turnaround times by 69% and enhancing overall compliance standards.
  • Through concise communication and strategic negotiation, achieved a 29% increase in renewal contract pricing, yielding $12 additional yearly revenue.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led integration of client feedback into product roadmaps, increasing customer retention by 38% over 18 months.
  • Reduced client churn by identifying critical pain points and introducing conflict resolution strategies, improving retention by 48%.
  • Created tailored client engagement reports that directly contributed to a 74% uplift in referrals and additional business.

Affiliations

  • Jaycees
  • Association for Strategic Planning (ASP)
  • Revenue Collective (now Pavilion)
  • Freemason
  • American Society of Safety Professionals
  • National Association of Social Workers
  • American Society for Quality (ASQ)
  • American Medical Informatics Association
  • American Marketing Association
  • Business Relationship Management Institute (BRMI)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Key Account Manager (CKAM) - method
  • CompTIA Network+
  • Advanced Key Account Management Certification - program
  • Corporate Client Relationship Management Certification - standard
  • Certified Business Analysis Professional (CBAP)
  • First Aid/CPR Certified
  • Certified CRM Professional - initiative
  • Certified Information Systems Security Professional (CISSP) - ISC2

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