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Skills

  • Regulatory compliance
  • First Aid/CPR
  • Networking hardware configuration
  • Collaboration with development teams
  • Capacity planning
  • Client support services
  • Agile framework
  • Project lifecycle management
  • Budget administration
  • Product development

Work Experiences

  • Assisted with network setup for events in Chicago, maintaining 100% uptime for critical presentations and streaming services.
  • Collaborated with vendors.
  • Achieved a 83% improvement in early alert.
  • Assisted the project lead in the successful migration of 4 offices to new hardware during initiative, ensuring completion with zero critical errors.
  • Cut issue resolution times by 69%.
  • Achieved improvements during 2015.
  • Achieved user adoption within several months.
  • Decreased customer-reported outages by 65%.
  • Was in charge of planning and implementing improvements to cross-functional collaboration, vendor management, and strategic planning.
  • Decreased downtime by 5 hours during system updates.

Summaries

  • Analytical Junior Technical Officer skilled in root cause analysis.
  • Addressed critical disruptions.
  • Junior Technical Officer is a multi-talented Junior Technical Officer who is consistently rewarded for planning and operational improvements.
  • Experienced in disaster recovery planning, roadmapping, and team development.
  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Achieved a 40% decrease in support tickets.
  • Within Miscellaneous, senior Junior Technical Officer and outstanding performer in client relations and strategic planning.
  • Detailed in the development of innovative business solutions, the application of various methodologies, and the delivery of software engineering solutions for leading organizations.
  • Problem-solving, request for proposal development, technology needs assessments, and staff training are all skills she possesses.
  • Clear understanding of client relations and strategic planning as well as performance reporting training.

Accomplishments

  • Delivered critical system updates for Microsoft Excel, streamlining operations to reduce expected workload by 64% hours.
  • Contributed to the successful installation of Salesforce across 10 client sites, reducing the deployment time by 27%.
  • Worked as a key member in the product assurance team, identifying and resolving 5 high-priority bugs and achieving a 80% improvement in final QA tests.
  • Conducted system performance diagnostics at Beacon Labs, identifying inefficiencies that led to a 31% improvement in application speeds.
  • Collaborated with engineering and production teams to successfully test and deploy QuickBooks, reducing production delays by 45% hours.
  • Collaborated with team of 9 in the development of metric.
  • Implemented a system upgrade that reduced system latency by 3 milliseconds across SAP, boosting customer satisfaction.
  • Developed patch notes and logs for upcoming software releases, reducing end-user technical inquiries by 44% after updates.
  • Completed system updates and performance patches on HubSpot to minimize vulnerability threats, achieving a 42% improvement in security.
  • Developed and standardized the team’s diagnostics procedures, reducing system downtime by 18 hours per quarter.

Affiliations

  • Global Information Technology Association (GITA) – the Midwest Chapter
  • Association of Computing Machinery (ACM) Student Chapter
  • International Society of Automation (ISA) - Student Chapter
  • National Society of Professional Engineers (NSPE)
  • International Information Systems Security Certification Consortium (ISC2)
  • TechAmerica – Technology Industry Member
  • Database Administrators Guild (DBA Guild)
  • Institute of Computer Engineering (ICE)
  • Wireshark Users Group
  • EC-Council Certified Ethical Hacker (CEH) Group

Certifications

  • Linux Professional Institute Certification (LPIC-1)
  • Salesforce
  • Juniper Networks Certified Associate (JNCIA)
  • Fortinet NSE 4 - Network Security Professional
  • VMware Certified Technical Associate (VCTA)
  • CompTIA A+ Certification
  • Certified Public Accountant (CPA)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Business Analysis Professional (CBAP)
  • Certified OpenStack Administrator (COA)

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