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Skills

  • Requirements analysis
  • Communications
  • Performance tuning for system uptime
  • Compliance with system
  • Agile framework
  • Team building
  • Team management
  • Project organization
  • Problem resolution
  • MS Office

Work Experiences

  • Advised leadership on budget efficiency improvements.
  • Closed 44% of critical tickets.
  • Achieved user adoption within several months.
  • Assisted the project lead in hardware migration.
  • Collaborated with management teams to plan, develop, coordinate, and implement technical strategies that were in line with the client's vision, mission, and purpose.
  • Assisted in testing Microsoft Excel.
  • Decreased customer-reported outages by 65%.
  • Contributed to incident management for Jira.
  • Contributed to key projects completion ahead of schedule.
  • Collaborated with technical specialists from different departments to test new system features before offering solutions for improvement.

Summaries

  • The ability to translate technical requirements into business solutions has been demonstrated.
  • Collaborative Junior Technical Officer.
  • Adopted a proactive approach to system management.
  • Analytical Junior Technical Officer skilled in root cause analysis.
  • Achieved 37% improvement in early alert systems.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Boosted early error detection and issue resolution times by 33%.
  • Strengths in strategic planning and performance reporting backed up by Miscellaneous training.
  • Adept at troubleshooting and improving system efficiency.
  • Achieved a 40% decrease in support tickets.

Accomplishments

  • Worked as a key member in the product assurance team, identifying and resolving 5 high-priority bugs and achieving a 80% improvement in final QA tests.
  • Collaborated with engineering and production teams to successfully test and deploy QuickBooks, reducing production delays by 45% hours.
  • Improved response time to critical outages by developing an error-reporting flow that automated 7% of initial checks.
  • Contributed to the successful installation of Salesforce across 10 client sites, reducing the deployment time by 27%.
  • Developed and standardized the team’s diagnostics procedures, reducing system downtime by 18 hours per quarter.
  • Led the deployment of Tableau at Phoenix, ensuring a 35% reduction in setup errors and minimizing downtime.
  • Conducted system performance diagnostics at Beacon Labs, identifying inefficiencies that led to a 31% improvement in application speeds.
  • Contributed to the timely completion of method, working alongside cross-functional teams to deliver within 8-day deadline while staying under budget.
  • Led the implementation of a new quality assurance process for Asana, bringing defect rates down by 57%.
  • Supported rollout of HubSpot, decreasing implementation time by 14 weeks and ensuring seamless transition for all stakeholders.

Affiliations

  • Association for the Advancement of Artificial Intelligence (AAAI)
  • American Medical Informatics Association
  • Cloud Native Computing Foundation (CNCF) Associate Membership
  • Initiative Alumni in Computer Engineering & IT
  • Professional Association for Network and Systems Automation (AUTOMA)
  • International Association of Administrative Professionals
  • Cloud Security Alliance (CSA) Membership
  • Association for Computing Machinery
  • Global Information Technology Association (GITA) – the Midwest Chapter
  • Computer Society of the Southwest Engineering Division

Certifications

  • CompTIA Network+
  • Palo Alto Networks Certified Network Security Administrator (PCNSA)
  • Fortinet NSE 4 - Network Security Professional
  • Microsoft Certified: Power Platform Fundamentals
  • Salesforce
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR Certified
  • Google Certified Professional Cloud Architect
  • Microsoft Certified: Security, Compliance, and Identity Fundamentals
  • Certified Public Accountant

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