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Skills

  • Event planning and coordination
  • Business operations
  • Front Desk Operations Management
  • Metric equipment
  • Data-driven decision making
  • Relationship development
  • Strategic planning
  • Conflict Resolution & Mediation
  • Supervision
  • Budgeting

Work Experiences

  • Achieved results after 2022.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 12%.
  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Shared best practices with on-site and external personnel to align efforts and goals.
  • Updated processes on a regular basis to eliminate inconsistencies and improve scheduling across system calendars and programs.
  • Achieved a 53% decrease in guest service delays.
  • Led an overhaul of the company's best practices, which resulted in significantly higher employee retention rates and a top-ranking as an industry leader.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Achieved a financial audit score of 36%.
  • Achieved a 61% improvement in strategic revenue allocations.

Summaries

  • Forward-thinking manager with 4 years of manufacturing project management experience.
  • Professional who is both energetic and poised.
  • Within Miscellaneous, senior Rooms Division Director and outstanding performer in strategic planning and budget management.
  • Dedicated to providing high-quality services and products.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the framework business.
  • Costs were consistently reduced while profits were increased.
  • Bringing 3 years of industry experience to Harbor & Co., and ready to take on a challenging, growth-oriented role.
  • Demonstrated ability to develop and manage exceptional teams in order to meet and exceed challenging goals.
  • Workflow optimization, data analysis, and workflow optimization are all well-trained.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.

Accomplishments

  • Conducted a series of guest service workshops that improved team response time by 47% during peak hours, raising the hotel's average guest service ratings from 14 to 4.
  • Optimized staffing schedules using ServiceNow, cutting down overtime costs by 34% while maintaining peak service levels during high occupancy periods.
  • Redesigned billing and upcharging processes for additional guest services, increasing ancillary revenue by 43%, exceeding quarterly revenue targets.
  • Enhanced front office team productivity by fully integrating Tableau, reducing manual errors by 62% and improving guest satisfaction metrics.
  • Led a cross-functional team in launching a customer feedback system, which led to 83% reduction in negative reviews and improved satisfaction in 2023.
  • Reduced guest complaints regarding check-in delays by 20% through process improvement in front desk workflow and training initiatives.
  • Resolved product issue through consumer testing.
  • Aligned housekeeping resources with room usage forecasts, reducing overstaffing by 51% and labor costs by $224,000 annually while maintaining quality.
  • Reduced preventable maintenance issues by 25% by initiating routine checks and preventative maintenance schedules, resulting in extended equipment lifespan.
  • Collaborated with finance and operations teams to streamline budget allocation strategies, resulting in a 30% improvement in cost management for rooms division.

Affiliations

  • Hospitality Facilities Management and Design Association (HFMA)
  • Corporate Housing Providers Association (CHPA)
  • Global Business Travel Association (GBTA)
  • International Air Transport Association (IATA)
  • Society of Human Resource Management
  • Hospitality Asset Managers Association (HAMA)
  • Hotel Technology Next Generation (HTNG)
  • International Association of Corporate Hospitality Management (IACHM)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Society for Hospitality and Foodservice Management (SHFM)

Certifications

  • Project Management Professional (PMP) - Ironclad Systems, 2019
  • Data Analytics for Hotel Operations Power BI Adobe Creative Suite 2015
  • Certified Hospitality Trainer (CHT)
  • LEAN Hospitality Management Certificate Beacon Labs 2016
  • Advanced Certification in Hotel Marketing Northwind 2024
  • Certified Hotel Industry Analytics (CHIA)
  • CompTIA Network+
  • Executive Education Program in Hospitality Operations Northwind 2022
  • Risk Management & Loss Prevention in Hotels Summit Group 2018
  • International Hospitality Leadership Certificate Ironclad Systems 2017

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