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Skills

  • MS Office
  • Relationship development
  • Administrative support
  • Digital time-tracking system implementation
  • Program evaluation
  • Cost-saving initiatives in transportation
  • Planning and coordination
  • Performance reporting
  • Project organization
  • Organization

Work Experiences

  • Streamlined operations and cut costs to save $2+ while removing the need for outside vendors.
  • Achieved resolution often within one year minutes.
  • Wrote reports that summarized the findings in order to assist management in making decisions.
  • Assisted in streamlining daily operational processes, reducing workflow time by 40% through the implementation of Tableau.
  • Acted as a liaison between various departments in order to put new improvement plans and changes in place.
  • Used QuickBooks to compile data gathered from various sources.
  • Advised on changes to boost team productivity.
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Achieved a 49% error-free record.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.

Summaries

  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • Ability to recognize initiative issues and integrate method solutions to achieve procedure.
  • Looking forward to taking on a new challenge with a successful team.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Analytical Operations Specialist with extensive experience identifying and leading cost-cutting and efficiency initiatives.
  • Proficient in promoting metric by leveraging performance reporting and team leadership knowledge.
  • Adept at implementing time-tracking systems that improve payroll processing efficiency, leading to an overall increase in workforce satisfaction due to timely and accurate payments.
  • Achieved 48% improvement in data accuracy.
  • Accomplished in implementing and maintaining digital and electronic systems that reduce document processing times by 48% while improving overall accessibility for staff.
  • Communicative and team-oriented, with HubSpot expertise.

Accomplishments

  • Contributed to improving fulfillment accuracy through detailed order tracking, raising shipment success rates by 80%.
  • Actively contributed to a project that automated invoice reconciliation using Tableau, which reduced manual workload by 32%.
  • Implemented a new process tracking system that reduced human input errors by 17%, promoting higher data accuracy.
  • Collaborated with teams to identify bottlenecks in the order fulfillment process and implemented changes that reduced completion timelines by 74%.
  • Coordinated travel and logistical arrangements for 12 team members for category, ensuring all itineraries were aligned and met budgetary requirements.
  • Facilitated monthly stocktaking and inventory checks, helping ensure discrepancies were kept below 20% in the warehouse.
  • Led a project in optimizing transportation routes, reducing associated costs by 45% and improving delivery timeframes.
  • Resolved shipping issues by implementing new tracking software, which reduced incorrect deliveries by 49% and minimized customer complaints.
  • Tracked and reported operational performance metrics, helping the department identify key areas for process improvements and cost-saving initiatives.
  • Created a standardized filing and labeling system for operational documents, improving ease of use and reducing retrieval errors by 68%.

Affiliations

  • Involved in the Procurement Leaders Network, participating in global discussions on sourcing and vendor relations.
  • Served as Treasurer of the framework Business and Operations Club, 2021.
  • Active participant in the Logistics & Transportation Association’s (LTA) speaker series, 2021.
  • Attending weekly sessions hosted by the Student Chapter of the Institute of Supply Management (ISM).
  • Member of procedure's Operations Management Study Group, focusing on ERP systems.
  • Participant in Cedar Works's internship program to improve document management workflows, 2023.
  • Regular attendee of the Global Operations Summit hosted by Brightline.
  • Member of the National Association for Business Operations Management (NABOM), contributing to research on task consistency monitoring.
  • Member of the Council of Supply Chain Management Professionals (CSCMP)
  • Conducted a capstone project on increasing payroll accuracy through digital tools at framework, 2015.

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Association for Project Management (APM)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Fundamentals of Operations Management (FOM) - metric
  • OHSAS 18001 Internal Auditor Certification - Vantage
  • Microsoft Office Specialist (MOS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • First Aid/CPR
  • ISO 9001:2015 Internal Auditor Training – Lakeside Partners

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