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Skills

  • Public speaking at taxpayer seminars
  • Audit coordination
  • Effective email and phone communication with taxpayers
  • Confidential handling of sensitive tax information
  • Customer retention through personalized taxpayer services
  • Tax reporting
  • Conflict resolution in escalated taxpayer cases
  • Deductions listing
  • Certified in ITIL
  • Client education on tax law changes

Work Experiences

  • Assisted 8 clients annually.
  • Assisted in the integration of modern tax software with accounting software for clients.
  • Collaborated with state agencies to ensure tax compliance for nonprofit organizations, guiding 15 entities through successful audits.
  • Achieved 30% compliance with internal policy.
  • Saved the client $11 by determining whether they were eligible for process credit.
  • Advised clients on how to reduce their tax liabilities.
  • Administered identity verification processes to ensure taxpayer security, achieving 22% compliance with internal policy.
  • Assisted small business owners in understanding payroll tax obligations, allowing them to avoid $4 in penalties annually.
  • Collaborated with the fraud prevention team.
  • Arranged repayment schedules.

Summaries

  • Effective Taxpayer Service Representative who is well-versed in local, state, and federal tax law.
  • HubSpot is something I'm very good at.
  • Taxpayer Service Representative with 3 years of successful stakeholder engagement and workflow optimization experience.
  • Pursuing a position with a tax preparation services company.
  • Taxpayer Service Representative with experience managing tax preparation and filing from beginning to end.
  • Taxpayer Service Representative is a high-performing Taxpayer Service Representative who excels at preparing thorough and accurate tax returns.
  • Detail-oriented Taxpayer Service Representative with over 11 years of experience preparing taxes for a variety of entities.
  • Uncovering unclaimed deductions and maximizing tax refunds was a success.
  • Conducting face-to-face tax interviews with a focused Taxpayer Service Representative.
  • Successful in preparing 4individual tax returns and identifying refund opportunities.

Accomplishments

  • Developed a best-practice guide for using the category platform, leading to a team-wide adoption rate of 57% and fewer processing errors.
  • Identified and processed over 2 amended returns that netted taxpayers an additional 5 in refunds and credits.
  • Streamlined the electronic filing process for 4% of clients, improving efficiency and reducing manual errors by 71%.
  • Supported over 3 taxpayers in amending incorrect returns, enabling them to claim an average of $7 in refunds or credits that were previously overlooked.
  • Provided in-depth assistance for over 10 payroll tax cases annually, resolving discrepancies that saved businesses 6 in potential penalties.
  • Resolved product issue through consumer testing.
  • Created and delivered educational seminars to 3 individuals on their taxpayer rights, receiving positive feedback from 74% of attendees.
  • Revised communication procedures for complex tax issues, resulting in a 32% increase in first-call resolution and reducing follow-up inquiries.
  • Aligned taxpayer services with evolving regulatory guidelines, maintaining a 77% compliance rate and earning commendation from oversight bodies.
  • Reduced tax return processing errors by 58% through the implementation of an efficient quality check system.

Affiliations

  • International Association of Administrative Professionals
  • American Institute of Certified Public Accountants (AICPA)
  • Rotary International
  • Employment Tax Specialist Certification Alumni
  • Society of Women Engineers
  • Society of Human Resource Management
  • Council for Electronic Revenue Communication Advancement
  • National Association of Tax Professionals (NATP)
  • American Medical Informatics Association
  • Freemason

Certifications

  • IRS Volunteer Income Tax Assistance (VITA) Certification
  • Tax Certification for Small Business Northwind
  • Certified Tax Preparer (CTP)
  • Advanced Tax Credit Training Certification Northwind
  • CompTIA Network+
  • First Aid/CPR Certified
  • Chartered Tax Professional (CTP)
  • Certified Payroll Professional (CPP)
  • IRS Basic Tax Law Certification
  • Certified Management Accountant (CMA)

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