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Skills

  • RFI Scanners
  • Mail management
  • Meeting planning
  • Team management
  • Project management
  • Problem resolution
  • Human resource laws knowledge
  • Executive presentation development
  • Proper phone etiquette
  • Professional and mature

Work Experiences

  • Managed sensitive information with discretion while providing administrative support to executive teams.
  • Conducted research on topics of interest and distilled the results into concise reports.
  • Organized appropriate travel, visas, agendas, necessary contacts, and country information for executive travel to Phoenix and Raleigh.
  • Achieved Top Performer recognition.
  • Achieved attendee satisfaction rates of 50%.
  • Was in charge of updating and implementing administrative and executive support policy changes, as well as monitoring their effects.
  • Collaborated with other members of the administrative team, human resources, and the finance department on special projects and events.
  • Collaborated with cross-functional teams.
  • Coordinated cross-departmental projects.
  • Planned and coordinated the development of meeting materials and agendas for the Board of Directors.

Summaries

  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Knowledge of Workday in depth, as well as budget management and strategic planning abilities.
  • Looking forward to taking on a new challenge with a successful team.
  • Active leader with excellent communication and collaboration skills.
  • Strong organizational and communication skills were demonstrated.
  • Metric and system have a proven track record.
  • Senior Management Assistant is a vivacious Senior Management Assistant who has extensive experience in process support roles.
  • Multidisciplinary professional demonstrating key techniques in policy, procedure, and process improvement initiatives to reduce labor, boost productivity, and maintain quality in all aspects of administrative support.
  • Senior Management Assistant is a hardworking and dependable Senior Management Assistant who excels at vendor management and team leadership.
  • Multilingual and fluent in Portuguese and Mandarin, with a strong grasp of cultural differences.

Accomplishments

  • Led resource coordination for category, ensuring the project's completion 3 weeks ahead of schedule without exceeding the budget.
  • Facilitated the transition of 18 high-value vendor relationships, renegotiating contracts and achieving an 50% savings in procurement costs.
  • Partnered with IT and finance departments to enhance the digital filing system, expediting file searches, and reducing downtime by 15 hours weekly.
  • Managed and tracked executive travel arrangements, resulting in a cost reduction of 65% in annual travel expenditures.
  • Prepared and cross-verified financial summaries that decreased budget discrepancies by 65% through diligent analysis and reporting.
  • Designed document retention protocols that reduced important file retrieval time by 2 hours per week.
  • Developed and maintained a critical executive calendar, reducing scheduling conflicts by 52% through clear prioritization and proactive adjustments.
  • Coordinated 13 large-scale events focused on regional client engagement, improving client retention by 46% within 2015.
  • Monitored and executed expense control procedures, reducing fiscal inconsistencies and bringing down costs by 9 over 2016.
  • Conducted performance audits of administrative operations, identifying process inefficiencies and saving the company 12% in operational costs.

Affiliations

  • Certification, Certified Customer Experience Professional (CCXP) 2020 - Improved abilities to manage client satisfaction as it relates to internal stakeholders.
  • Active Participant, Society for Human Resource Management (SHRM) workshops - Gained knowledge in HR-related policies affecting office management.
  • Participant, Six Sigma Green Belt Certification 2018 - Leveraged process improvement methodologies to enhance operational efficiencies.
  • Member, Association of Executive Assistants and Administrative Professionals (AEAP) - Networked with top professionals in executive support roles.
  • Participant, Executive Administrative Symposium 2016 - Participated in best practice exchanges on senior-level administrative responsibilities.
  • Member, American Society of Administrative Professionals (ASAP) - Gained insights into the latest trends in administrative leadership.
  • Organizer, Boston Administrative Network - Hosted workshops and networking events for administrative professionals in the area.
  • Member, National Association of Professional Women (NAPW) - Actively engaged in discussions about women's leadership in corporate environments.
  • Volunteer, Corporate Social Responsibility (CSR) Initiatives Team - Led internal projects promoting sustainability and community engagement.
  • Attendee, Annual Administrative Professionals Conference - Attended workshops and networking sessions tailored for senior-level administrative positions.

Certifications

  • Certified in Governance of Enterprise IT (CGEIT)
  • SHRM Certified Professional (SHRM-CP)
  • Lean Office and Administrative Certified from Meridian
  • Certified Business Analysis Professional (CBAP) from IIBA
  • ISO 9001:2015 Lead Auditor Certification from Harbor & Co.
  • CompTIA Network+
  • Apple Certified Associate (ACA)
  • Data Analytics for Decision Making Certification from system
  • Certified Business Analysis Professional (CBAP)
  • CompTIA Security+

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