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Skills

  • Flight turnaround time optimization
  • Passenger traffic growth management
  • Airfield safety expertise
  • Parking management optimization
  • Project organization
  • MS Office
  • Luggage mishandling reduction
  • Relationship development
  • Stakeholder engagement
  • Strategic planning and execution

Work Experiences

  • Developed and launched a noise abatement initiative that reduced community complaints by 51% during evening flight operations.
  • Coordinated for over 14 passengers.
  • Created a customer service improvement plan.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Collaborated with airlines to refine boarding processes, decreasing average boarding time by 55% and improving on-time departures.
  • Eliminated bottlenecks in ground services operations.
  • Enhanced customer experience.
  • Enhanced security operations by installing category, resulting in faster security checks and a 64% increase in passenger throughput.
  • Enhanced customer experience by leading the introduction of on-site passenger lounges, raising customer satisfaction rates by 26%.
  • Coordinated with TSA, customs, and airline partners.

Summaries

  • Decreased carbon emissions by 51%.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Initiative professional with 16 years of experience managing aircraft operations.
  • Maintaining accurate flight logs is second nature to me.
  • Within Miscellaneous, senior Airport Manager and outstanding performer in process improvement and team leadership.
  • Collaborative Airport Manager.
  • Completed project 12 weeks under deadline.
  • Desire to bring 3 years of airport experience to Ironclad Systems and take on a challenging opportunity.
  • Achieved zero safety incidents.
  • Achieved zero non-compliances.

Accomplishments

  • Revamped baggage handling process, reducing luggage turnaround times by 59% during peak travel seasons.
  • Collaborated with team of 9 in the development of standard.
  • Reduced overall terminal energy consumption by 82% by overseeing the installation of intelligent HVAC systems across all terminals.
  • Negotiated a strategic partnership with system, increasing duty-free purchase rates by 57%, boosting non-aeronautical revenue.
  • Initiated a terminal-wide recycling program, diverting 81% of waste from landfills and achieving system.
  • Managed $7 capital improvement project to revamp aging runway systems, improving aircraft turnaround efficiency by 62% minutes.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with framework to bring new operations to Atlanta airport, increasing passenger volume by 81% within two years.
  • Directed the introduction of advanced airfield lighting technology, reducing runway maintenance costs by 16% annually.
  • Ensured regulatory compliance with the Federal Aviation Administration guidelines, achieving a no-finding safety inspection in 2020.

Affiliations

  • Rotary International
  • National Fire Protection Association (NFPA) – Airport Fire Safety
  • FAA Commercial Pilot License holder
  • Council on Aviation Accreditation (CAA)
  • National Association of Social Workers
  • International Civil Aviation Organization (ICAO)
  • Project Management Institute
  • Association of Information Technology Professionals
  • Project Management Institute (PMI) - Airport Operations Special Interest Group
  • Society of Human Resource Management

Certifications

  • International Airport Professional (IAP) accredited by Airports Council International (ACI)
  • First Aid/CPR Certified
  • Cisco Certified Network Associate (CCNA)
  • Certified Facility Manager (CFM) by the IFMA
  • Certified Aviation Risk Manager from Harbor & Co.
  • Aviation Maintenance Technician’s License from method
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Network+
  • Transportation Security Administration (TSA) Certification for Airport Security Coordination
  • Microsoft Certified Systems Engineer (MCSE)

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