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Skills

  • Inventory optimization
  • Health and safety compliance
  • Conflict resolution skills
  • Handling Dietary Restriction Requests
  • Cross-department collaboration
  • Leveraging Data for Sales and Waste Reduction
  • Customer Data Entry
  • Customer service
  • Project organization
  • Business operations

Work Experiences

  • Boosted average order value by $14 per customer.
  • Consistently achieved daily and weekly sales goals, surpassing benchmarks by 83% in the Columbus store.
  • Certified in Scrum Master, ensuring compliance with local, state, and federal food safety regulations.
  • Achieved results within 2021.
  • Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled.
  • Assisted wait staff and other members of the team in completing tasks.
  • Achieved a 32% reduction in delays.
  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Prepared cooking supplies, ingredients, and workstations when opening and closing the kitchen.
  • Consistently achieved weekly sales goals.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved perfect register balancing.
  • Clear understanding of workflow optimization and vendor management as well as workflow optimization training.
  • Achieved 37% on health inspections.
  • Adept in handling cash, cards, and online payments.
  • Counter Hand is a multi-talented Counter Hand who is consistently rewarded for planning and operational improvements.
  • Achieved a 77% accuracy rate.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.

Accomplishments

  • Successfully processed an average of 14 transactions per shift with zero errors or discrepancies over two years.
  • Consistently ranked in the top 39% of team members for customer satisfaction ratings, based on category.
  • Contributed to achieving daily sales goals by maximizing cash register accuracy and reducing time spent reconciling end-of-day tallies by 50% minutes.
  • Assisted in managing high-volume rush periods by coordinating efficient workstation rotations, contributing to a 15% faster service time.
  • Executed inventory management protocols daily, reducing the number of stock discrepancies by 81% in the past year.
  • Played a key role during procedure sales, contributing to a 36% year-over-year increase in total sales for the department.
  • Resolved product issue through consumer testing.
  • Efficiently handled customer data entry for loyalty programs, improving membership signup rates by 45% per month.
  • Continued to meet or exceed individual sales targets by 79% each quarter through effective customer relationship management and upselling.
  • Resolved customer issues quickly and professionally, leading to a 15% increase in repeat business from satisfied customers.

Affiliations

  • Member of Local Chamber of Commerce, networking with other retail professionals and improving store performance by 31%.
  • Proud member of the Society of Food Service Management (SFM), consistently enhancing service, product recommendations, and hygiene standards.
  • Achieved ServSafe Food Handler certification, ensuring adherence to food safety and cleanliness standards at Chicago.
  • Association of Information Technology Professionals
  • Enrolled in Customer Relationship Management (CRM) certification program, improving customer data entry accuracy by 24%.
  • Member of the American Culinary Federation (ACF), focusing on niche and dietary-restricted food product expertise.
  • Participated in National Career Development Association workshops in conflict resolution and team communication.
  • Admitted to the Retail Management Certification Program at Lakeside Partners, enhancing abilities in efficient cash register balancing and order accuracy.
  • Active participant in the Workplace Safety and Health Council's food service safety initiative, reducing workplace injuries by 71%.
  • Trained in Hazard Analysis Critical Control Point (HACCP) standards, ensuring workplace hygiene and compliance with food safety regulations.

Certifications

  • SafeMark Food Safety Certification
  • Certified Business Analysis Professional (CBAP)
  • Google Certified Professional Cloud Architect
  • Certified Guest Service Professional (CGSP)
  • SHRM Certified Professional (SHRM-CP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Point of Sale (POS) System Operation Certification
  • Certified Professional Food Manager (CPFM)
  • Conflict Resolution Specialist Certificate
  • American National Standards Institute (ANSI) Accredited Food Handler

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