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Skills

  • Health code violation prevention
  • Cross-department collaboration
  • Hospital operations
  • Cash handling and reconciliation
  • Multilingual communication skills system
  • Inventory optimization
  • Relationship development
  • Business operations
  • Adequate Portion Control Knowledge
  • Regulatory compliance

Work Experiences

  • Achieved smooth close of day procedures.
  • Communicated with vendors on a daily basis to track orders and reconcile invoices, ensuring consistent product availability.
  • Consistently achieved daily sales goals.
  • Created pre-selected food offerings for catering clients using a variety of meal preparation methods.
  • Assisted with monthly deep cleaning projects that consistently passed inspections with 44% compliance.
  • Completed barista training for specialty coffee.
  • Assisted in developing a new training manual that sped up employee onboarding time by 17%.
  • Washed and sanitized the dishes, glassware, and silverware to keep customers safe after each use.
  • Prepared food in batches using standard recipes.
  • Achieved zero discrepancies in register tallies.

Summaries

  • With 17 years of experience serving category food, capable Counter Hand.
  • Accomplished Counter Hand with expertise in training and mentoring staff.
  • Counter Hand with 17 years of service industry experience.
  • Within Miscellaneous, senior Counter Hand and outstanding performer in risk assessment and performance reporting.
  • Food service team member with extensive Counter Hand experience in category environments.
  • Accomplished Counter Hand with expertise in training and mentoring staff, contributing to a 66% decrease in order errors. Known for enhancing team efficiency through detailed process design and communication strategies.
  • Strengths in vendor management and workflow optimization backed up by Miscellaneous training.
  • Boosted team performance.
  • Achieved 37% on health inspections.
  • Achieved a 18% improvement in customer satisfaction scores.

Accomplishments

  • Communicated daily with vendors to monitor order statuses and reconcile invoices, ensuring zero inventory shortages.
  • Identified opportunities to improve workplace hygiene and safety standards, which led to a 100% passing rate during health and safety inspections.
  • Trained and mentored 15 new hires on customer service and sales techniques, resulting in a 41% reduction in customer complaints over 6 months.
  • Reduced customer wait times during peak hours by improving process flows, leading to a 80% increase in customer satisfaction scores.
  • Resolved product issue through consumer testing.
  • Maintained a consistent record of zero food safety violations by strictly adhering to procedure protocols during daily operations.
  • Created and maintained daily prep lists for kitchen staff, improving overall kitchen efficiency by 54%.
  • Executed inventory management protocols daily, reducing the number of stock discrepancies by 81% in the past year.
  • Implemented suggestions for layout improvements that optimized product visibility, resulting in a 53% growth in accessory purchases.
  • Implemented loss prevention techniques that resulted in a 22% reduction in lost or damaged stock over one year.

Affiliations

  • Active membership in International Food & Beverage Association, with focus on maintaining service speed and inventory accuracy.
  • Affiliate of the International Association of Food Protection, staying updated on recent trends in client health and dietary preferences.
  • Collaborated with Local Culinary Schools to offer internships, building a strong workforce and increasing service speed by 45%.
  • Jaycees
  • Toastmasters
  • Team member in 'Speed of Service' Improvement Initiative, reducing service time by 68% through process enhancements.
  • Active participant in Foodservice Association of America, attending 2024 workshops to refine customer service and food-handling skills.
  • Certified in Responsible Beverage Service by North Carolina agency, ensuring compliance and accuracy in alcohol-related transactions.
  • International Association of Administrative Professionals
  • Admitted to the Retail Management Certification Program at Lakeside Partners, enhancing abilities in efficient cash register balancing and order accuracy.

Certifications

  • Point of Sale (POS) System Operation Certification
  • National Registry of Food Safety Professionals (NRFSP) Food Handler Certification
  • Certified Public Accountant
  • Certified Counter Service Professional (CCSP)
  • Occupational Health and Safety Administration (OSHA) Compliance Training for Food Industry
  • Customer Service and Sales Certificate (NRF Foundation)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Conflict Resolution Specialist Certificate
  • Certified Guest Service Professional (CGSP)

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