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Skills

  • Problem resolution
  • Data entry accuracy
  • Vendor communication
  • Organization
  • Calendar management
  • Database management
  • Spreadsheet management
  • Accounting familiarity
  • CMS (Content Management System) usage
  • Cross-departmental communication

Work Experiences

  • Contributed to improving department morale by organizing monthly team-building activities, leading to a 62% increase in employee engagement.
  • Achieved cost savings of $16 annually.
  • Assisted in the onboarding process of over 6 new employees, ensuring proper documentation and training schedules were in place.
  • Was the finance, IT, and marketing departments' corporate liaison.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Assessed the urgency and priorities before accepting or declining appointments and meetings with the CEO.
  • Achieved 100% adherence to compliance guidelines.
  • Boosted departmental productivity by 63%.
  • Contributed to improving department morale.
  • Assisted in securing over $5 in funds.

Summaries

  • Meet and exceed business objectives while catering to a wide range of customer needs.
  • SAP and Salesforce are two of my strongest skills.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Contributed to annual savings of $3 in budget optimization.
  • Adept at managing executive calendars.
  • Collaborative Departmental Assistant with proven success in supporting Human Resources initiatives, updating employee records, and ensuring compliance with OSHA audits.
  • Using Scrum Master competencies and 16 years of excellence in procedure settings.
  • Consistently boosted team capacity by 28% over 11 months.
  • Agile and efficient Departmental Assistant with a talent for streamlining office procedures and reducing operational bottlenecks by 85% within 2016. Known for exceptional time management and execution of daily operations.
  • Dedicated administrative professional with a track record of leading administrative teams and delegating tasks to meet operational objectives.

Accomplishments

  • Led implementation of an electronic document system, reducing physical document storage costs by 37% over 2015.
  • Provided administrative support to 16 senior staff members, resulting in project management efficiency improvements by 29%.
  • Documented and resolved system which led to standard.
  • Partnered with the IT department to streamline hardware and software system upgrades, reducing technical downtime by 54% in 2-month period.
  • Handled high volume of incoming calls and communication from metric, filtering and responding to urgent requests, improving response time by 61%.
  • Utilized SAP to create and manage departmental schedules, effectively organizing workflows for 10 projects simultaneously.
  • Collaborated with team of 9 in the development of category.
  • Managed escalated customer service cases, achieving a 80% resolution rate within 6 business days.
  • Led departmental training on new compliance regulations, increasing adherence by 54% within 7 months.
  • Managed departmental intranet updates, improving access to critical information by 60% and maintaining timely communication with 7 stakeholders.

Affiliations

  • Business and Administrative Educators of Washington (BAE) – Member
  • Association for Computing Machinery
  • National Association of Professional Women (NAPW)
  • Association for Supply Chain Management (APICS)
  • Freemason
  • International Council of Nurses
  • Data Analytics Certification – Meridian 2015
  • American Payroll Association (APA)
  • American Marketing Association
  • National Association of Office Managers (NAOM)

Certifications

  • First Aid/CPR Certified
  • Certified in Governance, Risk & Compliance (CGRC)
  • Procurement and Supply Chain Management Certification - process
  • Salesforce
  • Health and Safety Compliance Certification category
  • Project Management Professional (PMP)
  • Digital Office Management Certification Vantage
  • Google Certified Professional Cloud Architect
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician

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