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Skills

  • Bilingual in Spanish
  • Territory Sales Experience
  • Crisis intervention strategies
  • Product ordering
  • Individual mentoring
  • Communications
  • Supervision
  • Multi-Task Management
  • Team management
  • Contract negotiation/review/drafting

Work Experiences

  • Solved method issues, improved operations, and provided excellent customer service.
  • Used HubSpot and Workday to manage remote classroom activities.
  • Taught 18 classes to undergraduate and graduate students each semester.
  • Identified
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Ensured
  • Used Workday to accurately enter data into a batch ticketing system.
  • Raised the stakes.
  • On-site training was provided by me.
  • Solved

Summaries

  • Top-producing salesperson and industry expert in Education and Training.
  • Adaptive and resilient Social Work Student Intern.
  • Assisted clients facing domestic violence.
  • Achieved measurable improvements in client health.
  • Desire to contribute 8 years of experience to a new and difficult role.
  • Professional with 16 years of progressive experience in the field who is highly organized and detail-oriented.
  • Adept at managing client safety.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Achieved long-lasting positive impacts on individuals and families.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.

Accomplishments

  • Advocated for public health policies on a community level, assisting with the distribution of framework to lower-income families during health crises.
  • Trained and supported peers in the use of SAP, improving agency-wide administrative efficiency by 71%.
  • Participated in case conferences with multidisciplinary teams, resulting in better-coordinated care plans for 17 ongoing clients.
  • Supported PMP certification processes, leading to a 22% increase in licensed professionals at the agency within one year.
  • Held resource navigation training workshops for social services professionals, improving participant efficiency by 22% over the last two years.
  • Collaborated with team of 2 in the development of standard.
  • Implemented structured solution-focused therapy techniques for substance abuse clients, achieving 72% overall program retention.
  • Provided trauma-informed care and counseling to children, resulting in 5 positive behavioral and emotional outcomes as tracked through case reports.
  • Assisted with the development of child welfare programs in Seattle, helping to improve family reunification rates by 53% over 6 months.
  • Resolved product issue through consumer testing.

Affiliations

  • American Counseling Association (ACA)
  • Rotary International
  • Substance Abuse and Mental Health Services Administration (SAMHSA) Affiliation
  • National Council for Behavioral Health (NCBH)
  • Society for Social Work Leadership in Healthcare (SSWLHC)
  • Association for Supply Chain Management (APICS)
  • Phi Alpha Honor Society for Social Work
  • International Association of Administrative Professionals
  • Council for Affordable and Rural Housing (CARH)
  • Association of Information Technology Professionals

Certifications

  • Advanced Case Management Certificate by The National Association of Social Workers (NASW)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • Certified Advanced Child Protection Professional (ACPP) by International Child Welfare Association
  • Salesforce
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Licensed Independent Social Worker – Clinical Practice (LISW-CP) by Arizona Board of Social Work Examiners
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Sexual Assault Counselor Certification by Georgia Department of Health

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