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Skills

  • Public health program advocacy
  • Comprehensive needs assessments
  • Diabetes management
  • Active listening and empathy
  • Client care plan development
  • IV drug therapy management
  • Grant writing and funding acquisition
  • Client outcome reporting
  • Talented in minor surgery assistance
  • Medication administration expert

Work Experiences

  • Created and modified individualized treatment plans based on the patient's recovery objectives.
  • Achieved results over one year.
  • Achieved a 36% reduction in case backlog.
  • Made sure that the unit had enough supplies to meet the expected patient demand.
  • Treated patients by giving them various medications and treatments.
  • Consistently achieved 5% in core measures, patient satisfaction, and HCAPs.
  • Gave patients oral, intramuscular, and IV medications and tracked their responses.
  • Stocked the necessary supplies in clinical workstations and procedure rooms.
  • Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
  • Used in-depth health screenings and patient histories to diagnose program and system conditions.

Summaries

  • Nursing professional with 17 years of experience caring for patients and collaborating with other healthcare professionals.
  • Working with a variety of patient populations requires advanced skills.
  • Communicative and team-oriented, with Asana expertise.
  • Proven track record of advocating for the needs of patients and promoting high-quality care.
  • ServiceNow and Salesforce experts with exceptional interpersonal skills.
  • Registered Nurse with over 10 years of program experience who is compassionate, hardworking, and service-oriented.
  • Quality-oriented and productive, with excellent interpersonal skills.
  • Well-versed in handling emergency situations gracefully and efficiently.
  • Results-oriented Miscellaneous professional with quality assurance, client relations, and strategic planning strengths.
  • Veterans Case Manager is a hardworking Veterans Case Manager who is used to treating a wide range of patient needs while managing changing conditions.

Accomplishments

  • Established strong connections with legal aid foundations, ensuring veterans could access legal counseling and representation, leading to 41% improved legal case outcomes.
  • Designed and implemented training for new case managers on veterans-specific issues, improving staff competency and satisfaction by 55%.
  • Collaborated with program enabling veterans to find affordable housing, resulting in 14 veterans housed year-over-year.
  • Led veteran financial literacy workshops, improving participants’ ability to manage personal finances, with a 16% improvement in financial management scores.
  • Contracted partnerships with food banks and veterans’ charities to reduce food insecurity among homeless veterans, lowering food dependency by 69%.
  • Coordinated mental health emergency response protocols tailored for veterans, contributing to a 30% reduction in crisis incidents at the veteran service center.
  • Reviewed outcome data from casework sessions to develop targeted improvements in mental health service delivery, raising client satisfaction rates by 76%.
  • Negotiated discounted health care packages for veterans with chronic illnesses, cutting medical expenses by 40% for over 9 veterans.
  • Spearheaded a local outreach program to connect unemployed veterans with vocational training opportunities, increasing enrollment by 30% within 2015.
  • Conducted in-depth client needs assessments, personalizing housing and healthcare referrals for veterans, which improved case resolution success by 67%.

Affiliations

  • Participated in the Veterans Affairs Care Coordination Program procedure, effectively coordinating services and benefits for over 4 veterans.
  • Veteran Outreach Specialist with program, facilitating enrollment into PTSD treatment programs and improving health outcomes by 44%.
  • Syndicate partner for the United States Interagency Council on Homelessness (USICH), contributing to national strategies to eliminate homelessness among veterans.
  • Board member for the Southwest Veteran Family Support Network, improving access to family services and mental health assistance.
  • Collaborated with Mental Health America (MHA) to promote veteran mental health awareness during national campaigns.
  • Active member of the National Association of Social Workers (NASW) initiative, collaborating on veteran mental health initiatives.
  • Affiliated with American Case Management Association (ACMA), utilizing best practices to manage complex veteran rehabilitation cases.
  • Certified Trainer for Crisis Prevention Institute, implementing de-escalation strategies that reduced crisis incidents by 42%.
  • Chairperson for program Veterans Homelessness Taskforce framework, helping to reduce transitional homelessness through collaborative programs.
  • Member of the Association of VA Social Workers (AVASW), focusing on best practices for veteran reintegration into civilian life.

Certifications

  • Certified Employment Support Professional (CESP) - National Association of People Supporting EmploymentFirst (APSE)
  • Certified Case Manager (CCM) – Commission for Case Manager Certification
  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • CompTIA A+ Technician
  • Google Certified Professional Cloud Architect
  • Certified Mental Health Specialist (CMHS)
  • Family Development Credential (FDC) - University of Connecticut
  • Certified Housing Specialist (CHS) - Nan McKay and Associates
  • Veteran Benefits Counselor (VBC) - Massachusetts Veterans Affairs Office
  • Certified Care Manager (CMC) - National Academy of Certified Care Managers

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