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Skills

  • Team management
  • ASP
  • Advanced SAP knowledge
  • Customer service
  • Team building
  • Process improvement
  • Stakeholder management
  • Metric equipment
  • HTML and XML
  • Web-based software engineering

Work Experiences

  • Collaborated with the executive team on defining long-term product vision and prioritizing investment initiatives, resulting in a 7-year revenue forecast of $13.
  • Championed the agile methodology.
  • Achieved over 7 reviews.
  • Wrote detailed reports several months on project specifications updates, progress, identified conflicts, and team activities.
  • Collaborated closely with members of the software development and testing teams to design and develop robust solutions that met the client's functional, scalability, and performance requirements.
  • Achieved revenue growth of $2.
  • Achieved 55% increase in B2B client retention.
  • Accelerated user adoption by 41%.
  • Achieved this over 11 consecutive quarters.
  • Set up, installed, and tuned Jira-based systems for Oracle database performance.

Summaries

  • Adaptable Software Product Manager experienced in guiding teams through agile sprints, boosting completion rates and reducing defects with a focus on continuous improvement.
  • Committed to leveraging stakeholder insights to fuel product innovation, earning Top Performer recognition for Best QuickBooks in 2020.
  • Achieved results in the past year.
  • Collaborative product leader with a talent for customer-centric design refinements that improved onboarding completion by 58% in the past year.
  • Capitalized on identified gaps.
  • Achieved a 59% cost reduction.
  • Achieved a 16% reduction in product backlog.
  • Strengths in process improvement and project management backed up by Miscellaneous training.
  • Achieved a 55% improvement in overall user satisfaction.
  • Software Product Manager with 3 years of successful cross-functional collaboration and budget management experience.

Accomplishments

  • Managed the development and successful launch of a SaaS platform, driving $10 in revenue over the first 8 months.
  • Utilized Scrum and Kanban methodologies to manage project sprints, ensuring the delivery of product updates 15 weeks ahead of the initial timeline.
  • Developed comprehensive personas for SAP, leading to UX improvements that boosted user engagement by 32%.
  • Organized multiple stakeholder workshops to align on product features, reducing misalignment and ensuring on-time delivery by 25%.
  • Resolved product issue through consumer testing.
  • Prioritized and groomed a large feature backlog, optimizing the release schedule to deliver 75% of roadmap features in the first several months.
  • Collaborated with team of 15 in the development of procedure.
  • Revised the product support process by implementing new ticketing and reporting systems, reducing response times by 53% within the past year.
  • Spearheaded initiatives to integrate user feedback into the development pipeline, driving 40% improvement in product satisfaction scores.
  • Mentored junior product managers, helping to scale the product operations team by 17 new hires over 18 months.

Affiliations

  • Association of International Product Marketing & Management (AIPMM) - Certified Product Manager (CPM)
  • SaaS Product Management Network - Core Team Member/Contributor
  • AngelList - Product Mentor
  • Product Development and Management Association (PDMA) - Certified Innovation Leader (CIL)
  • Project Management Institute (PMI) - Agile Certified Practitioner (PMI-ACP) 2019
  • Association for Supply Chain Management (APICS)
  • Association for Information Systems (AIS) - Software Product Management Division
  • American Society of Safety Professionals
  • Society of Human Resource Management
  • Code for America Brigade Columbus - Product Lead/Contributor

Certifications

  • Apple Certified Associate (ACA)
  • Lean Six Sigma Green Belt (Northwind, 2024)
  • CompTIA A+ Technician
  • Certified Specialist in Competitive Market Analysis - Northwind
  • Certified Business Analysis Professional (CBAP)
  • Certified Digital Product Manager (CDPM) - Ironclad Systems (2021): LinkedIn Learning or other
  • Google Certified Professional Cloud Architect
  • PMI Agile Certified Practitioner (PMI-ACP) – Project Management Institute
  • Cisco Certified Network Associate (CCNA)
  • Project Management Professional (PMP)

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