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Skills

  • Communications
  • Budgets
  • Agile coaching
  • MS Office
  • Product lifecycle management
  • Churn reduction strategies
  • Agile Methodologies (Scrum, Kanban)
  • HTML and XML
  • Customer service
  • Web-based software engineering

Work Experiences

  • Collaborated with the executive team.
  • Achieved 42% user growth.
  • Achieved a 61% reduction in incomplete sprints.
  • Improved the overall performance of existing metric software by fixing coding errors, upgrading interfaces, and improving overall performance.
  • Was in charge of a team of 5 developers and business analysts working on a $17-million project to develop a new initiative system.
  • Met with internal customers on a regular basis to discuss the status of application development projects, new project proposals, and software-related technical issues.
  • Adapted product features.
  • Achieved revenue growth of $2.
  • Put troubleshooting methods to the test, came up with creative solutions, and documented them for use by the support team.
  • Designed embedded hardware, firmware, and interfaces in the Miscellaneous industry.

Summaries

  • Accomplished at aligning engineering and QA teams on product priorities, resulting in a reduction of delivery timelines by 62% through collaboration.
  • Collaborated with stakeholders to prioritize product features.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Software Product Manager is a multi-talented Software Product Manager who is consistently rewarded for planning and operational improvements.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Collaborative product leader.
  • Effective coach and mentor who is dedicated to leading gifted teams.
  • Boosted completion rates.
  • Achieved 58% reduction across multiple product lines.
  • A strategic thinker who has led the development of user personas based on feedback from 5 beta-testers, directly contributing to improved market fit.

Accomplishments

  • Facilitated cross-team collaboration and successfully coordinated the launch of a key new feature which boosted sales by $6 over 6 months.
  • Spearheaded initiatives to integrate user feedback into the development pipeline, driving 40% improvement in product satisfaction scores.
  • Implemented data-driven decision-making practices for feature prioritization, reducing development times on high-impact features by 26%.
  • Collaborated with external API providers to integrate ServiceNow, enhancing product performance and reducing feature delivery time by 56%.
  • Introduced a user-centered design process that improved customer satisfaction by 57% based on NPS scores.
  • Drove improvements to the onboarding experience for new users, reducing churn by 73% in the first three years.
  • Collaborated with team of 15 in the development of procedure.
  • Created customer-focused analytics dashboards that provided insights and led to a 30% improvement in feature utilization.
  • Successfully guided the team through the complete product lifecycle of initiative, increasing active monthly users by 29% in the first 18 months.
  • Led teams in high-velocity environments, enabling delivery of 17 major new releases per quarter while maintaining product quality.

Affiliations

  • Scrum Alliance - Certified Scrum Product Owner framework
  • American Society of Safety Professionals
  • The Product Coalition - Blogger/Contributor 2022
  • Association for Computing Machinery (ACM) - Special Interest Group in Software Engineering Project Management
  • SaaS Product Management Network - Core Team Member/Contributor
  • Kaggle - Organizer or Contest Participant 2015
  • National Association of Social Workers
  • Jaycees
  • Lean Product & Lean Analytics Meetup Group Chicago - Member
  • Product Management Festival - Attendee/Speaker 2015

Certifications

  • ServSafe
  • Experimentation and A/B Testing Certification - Harbor & Co. or Adobe Creative Suite (2017)
  • Certified Associate in Project Management (CAPM) – Project Management Institute
  • Digital Product Management MicroMasters - framework (2017)
  • Certified Metrics-Driven Product Manager - Ironclad Systems (2019)
  • Certified in the Governance of Enterprise IT (CGEIT) - ISACA
  • Product Management Certification - Vantage or Workday (2018)
  • SHRM Certified Professional (SHRM-CP)
  • A/B Testing Masterclass - Adobe Creative Suite (2017)
  • Salesforce

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