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Skills

  • Time management
  • Proficient in Workday
  • Team Leadership
  • Customer service excellence
  • Decision making
  • Sales background
  • End-of-day cash register auditing
  • Attention to detail in package labeling
  • Federal guideline proficiency
  • Cross-team collaboration

Work Experiences

  • Achieved a 27% improvement in parcel delivery timing.
  • Calculated pricing amounts by weighing mail.
  • Achieved zero incidents.
  • Upsold postal services such as tracking and insurance.
  • Assisted walk-in customers with service and sales.
  • Organized mail by size, shape, and destination.
  • The Workday system received a $10 upgrade.
  • Achieved a 81% reduction in delivery errors.
  • Started the planning and construction of a new category facility worth $13 million.
  • Achieved an Excellence Award for accuracy in sorting mail.

Summaries

  • Route planning, training, and safety are all skills that a knowledgeable mail service professional possesses.
  • Strategic thinker and foresightful leader with 18 years of experience.
  • Highly sensitive to changing customer needs, with a track record of meeting sales and customer satisfaction goals.
  • Looking forward to taking on new challenges and contributing to the success of the company.
  • Expert at cultivating positive customer relationships and mentoring new hires on standard policies, procedures, and federal regulations.
  • Postal Clerk with over 7 years of experience facilitating the delivery of letters and packages to both domestic and international destinations.
  • Highly knowledgeable about mail regulations and postage restrictions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Postal Clerk is a multi-talented Postal Clerk who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Government.

Accomplishments

  • Assisted in coordinating yearly inventory audits, ensuring 100% compliance with postal supply regulations.
  • Awarded "process" in 2022 for program.
  • Exceeded monthly postal sales targets by 18% by developing strong customer relationships and promoting relevant services.
  • Utilized Power BI to maintain accurate inventory levels of postal supplies, avoiding disruptions in daily operations.
  • Delivered seamless customer support, achieving a 23% satisfaction rate through efficient problem-solving and adherence to USPS standards.
  • Collaborated with team of 14 in the development of metric.
  • Addressed high-volume mailing needs efficiently during peak seasons, increasing throughput by 21% without compromising quality.
  • Successfully reduced returned mail by 77% by improving address verification steps and using advanced sorting systems.
  • Documented and resolved metric which led to initiative.
  • Worked with a team to meet daily shipping quotas, consistently processing 7 packages without delays or errors.

Affiliations

  • Jaycees
  • Rotary International
  • International Compliance Professionals Association (ICPA)
  • Society of Human Resource Management
  • USPS Recognition for 12 Years of Service
  • Mailers' Technical Advisory Committee (MTAC)
  • Institute of Management Accountants (IMA) - USPS Logistics Liaison
  • National Association of Postal Supervisors (NAPS)
  • National Public Employer Labor Relations Association (NPELRA)
  • Postal Unit Safety Officer (PUSO) Program Member

Certifications

  • USPS Certified Address Quality Specialist
  • Certified Postal Policy and Regulation Specialist
  • Certified Workplace Conflict Resolution Specialist
  • Certified Business Analysis Professional (CBAP)
  • Advanced Parcel Post Management Certification
  • Postal Inspection Service Security Specialist Certification
  • Certification in PMP
  • USPS Certified Business Mail Technician (CMT)
  • Mail System Management Certification - program
  • Certified Customer Service Specialist (CCSS) from procedure

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