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Skills

  • Fee Collection
  • Inventory management and control
  • Handling delicate or perishable packages
  • Cash handling and reconciliation
  • Handling of international shipments
  • Customer complaint resolution
  • Problem-solving skills
  • Achieving tight delivery deadlines
  • Mailing restriction expertise
  • Physically fit

Work Experiences

  • Increased employee morale and decreased turnover by 8%.
  • Advanced service offerings by introducing contactless payment options for customers, enhancing satisfaction scores by 81%.
  • Collaborated with members of the city staff, public agencies, and private organizations to achieve system.
  • Was in charge of improving 8 miles of pedestrian and bicycle paths.
  • Achieved a 81% reduction in delivery errors.
  • Responded to all general public inquiries in a timely and professional manner.
  • Was in charge of all employee, contractor, and consultant credentialing.
  • Achieved an Top Performer for accuracy in sorting over 8 mail pieces with a 71% error rate in 2021.
  • Achieved zero incidents.
  • Achieved results over a 6 months period.

Summaries

  • Postal Clerk with 2 years of successful performance reporting and workflow optimization experience.
  • Working in a collaborative environment is a success.
  • Proven track record of fostering positive customer relationships.
  • Capable of working any shift or in any weather.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strategic thinker and foresightful leader with 18 years of experience.
  • Highly responsive to customers' needs and skilled at diplomatically resolving complaints or grievances.
  • With success in meeting sales and customer satisfaction targets, highly attuned to customers' varying needs.
  • Route planning, training, and safety are all skills that a knowledgeable mail service professional possesses.
  • Postal Clerk with over 7 years of experience facilitating the delivery of letters and packages to both domestic and international destinations.

Accomplishments

  • Trained 16 new postal carriers.
  • Trained 18 new hires on mailroom safety protocols and sorting techniques, reducing onboarding time by 76%.
  • Implemented ergonomic improvements in the mail sorting area, reducing worker injuries by 60%.
  • Delivered seamless customer support, achieving a 23% satisfaction rate through efficient problem-solving and adherence to USPS standards.
  • Identified inefficiencies in sorting processes and proposed solutions that increased workflow speed by 67%.
  • Monitored and maintained package tracking database using Jira, ensuring up-to-date delivery statuses for customers.
  • Assisted in coordinating yearly inventory audits, ensuring 100% compliance with postal supply regulations.
  • Exceeded monthly postal sales targets by 18% by developing strong customer relationships and promoting relevant services.
  • Determined course of operations by developing brand new program.
  • Enhanced the customer mailing experience by suggesting improvements to lobby layout, reducing wait times by 21%.

Affiliations

  • Government Postal Operations Network (GPON) Member
  • Association for Supply Chain Management (APICS)
  • International Council of Nurses
  • International Mailers' Advisory Group (IMAG)
  • American Medical Informatics Association
  • Member of Certified Supply Chain Professional Association (CSCP)
  • National Association of Social Workers
  • Certified Mail and Distribution Systems Manager (CMDSM) Certification
  • American Marketing Association
  • Mailers' Technical Advisory Committee (MTAC)

Certifications

  • USPS Certified Address Quality Specialist
  • CompTIA Network+
  • CompTIA Security+
  • USPS Hazardous Materials Safe Handling Certification
  • Salesforce
  • Professional Mail Distribution Manager Certification (PMDMC)
  • Certified Protection Officer (CPO)
  • Certified Logistics and Supply Chain Professional (CLSP) from standard
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe

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