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Skills

  • Hiring and recruitment
  • Data-driven decision making
  • Budgeting and financial management
  • Revenue cycle management
  • Cross-functional team collaboration
  • Healthcare project management
  • Health IT system integration
  • Patient education and counseling
  • Healthcare Policy Knowledge
  • EHR (Electronic Health Record) implementation

Work Experiences

  • Achieved a 59% improvement in service delivery.
  • Achieved results within the first three years.
  • Administered policies for regulatory compliance.
  • Analyzed patient flow data.
  • Hired, trained, and supervised all employees, as well as providing direct supervision, ongoing staff development, and continuing education.
  • Achieved results within several months.
  • Achieved 16 consecutive years of zero penalties.
  • Championed the integration of new IT health management systems.
  • Awarded Top Performer for overall excellence.
  • Created and implemented a leadership development, coaching, and team management model that resulted in employees being promoted to higher levels of responsibility.

Summaries

  • Bringing a successful career history of more than 5 years to the table.
  • Astute professional with extensive experience in pharmacy operations and performance metrics.
  • Excellent planning and program management skills. Highly organized and hardworking.
  • Achieved full accreditation under OSHA guidelines.
  • Project management and process improvement experts.
  • Accomplished health services leader experienced in optimizing patient scheduling systems, reducing wait times by 83%, and improving daily patient throughput by 9 cases.
  • Professional with experience in recruiting, training, and managing employees to provide exceptional resident services in the healthcare industry.
  • Achieved operational efficiency boosts of 77%.
  • Achieved financial growth.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Collaborated with team of 7 in the development of category.
  • Overhauled health services scheduling system, optimizing staff allocation and leading to a 46% increase in daily patient throughput.
  • Implemented a patient feedback system to measure satisfaction, increasing patient engagement by 44%.
  • Created and executed a patient outreach initiative that increased patient participation in preventative healthcare programs by 18%.
  • Drove the adoption of a new practice management system, resulting in a 57% decrease in administrative workflow inefficiencies.
  • Led the accreditation process and successfully obtained CPA, positioning the facility among the top-performing clinics in the region.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed and led emergency preparedness training, certifying 6 staff in disaster response protocols in compliance with CPA.
  • Secured federal grant funding of $16 to enhance community health education programs, benefiting 9 patients annually.
  • Reduced patient billing errors by 18% through the successful implementation of new automated billing software.

Affiliations

  • National Council on Administrative Fellowships (NCAF)
  • Global Healthcare Innovation Management Association (GHIMA)
  • Rotary International
  • Toastmasters
  • National Association of Social Workers
  • Healthcare Information and Management Systems Society (HIMSS)
  • Society of Human Resource Management
  • American Marketing Association
  • National Rural Health Association (NRHA)
  • American Association of Clinical Risk Managers (AACRM)

Certifications

  • Healthcare Compliance Certificate Program metric
  • Certified Patient Experience Professional (CPXP)
  • Salesforce
  • Certified Specialist in Managed Care (CSMC)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Healthcare Human Resources Professional (HHRP) Certification
  • CompTIA Network+
  • Certified Professional in Healthcare Risk Management (CPHRM)
  • Health Services Management Certification from metric
  • Certified Professional in Patient Safety (CPPS)

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