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Skills

  • Budgets
  • Contract negotiation
  • Market trend analysis
  • AMSI
  • System equipment
  • City and county regulations
  • Problem resolution
  • Regulatory compliance
  • Advanced digital marketing strategies
  • Team management

Work Experiences

  • Was in charge of disciplinary actions, performance appraisals, and employee terminations.
  • Collaborated with cross-functional teams.
  • Achieved a 29% reduction in maintenance costs.
  • Created and maintained reporting and tracking systems for PHAS indicators.
  • Communicated with key on- and off-site tenant contacts on a regular basis to ensure that they were happy with the facility and services.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Collaborated with IT to launch a tablet-based guest service interface.
  • Ensured that rent collections were received on time and that they were reconciled in accordance with landlord and resident statutes.
  • Verified their income, assets, and expenses and completed a file tracking sheet for each applicant.
  • Conducted exit walkthroughs for new property owners.

Summaries

  • Achieved a 73% improvement in guest satisfaction.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 63% increase in guest retention.
  • Talented professional regarded as a capable leader and committed problem solver.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Ready to apply my skills and knowledge to a challenging role that offers the opportunity for long-term career advancement and success.
  • Adept at creating comprehensive property guides.
  • In stressful situations, maintains a calm and professional demeanor.
  • Oversee all aspects of process buildings' operations, including developing positive tenant relationships, managing office operations, and coordinating maintenance.

Accomplishments

  • Monitored online booking platforms, identifying fraud and operational risks, which decreased booking issues by 17%.
  • Coordinated with contractors and vendors to schedule high-priority property maintenance, achieving a 19% increase in tenant retention.
  • Executed seasonal demand forecasting strategies, resulting in year-over-year revenue growth of 55%, despite market fluctuations.
  • Utilized social media channels and influencer partnerships to drive property bookings up by 79% for special events and holidays.
  • Revised cleaning and replenishment protocols post-pandemic, resulting in increased guest safety ratings by 74% on platforms such as Power BI.
  • Utilized data analytics tools to assess market trends and recommend competitive pricing models, improving profits by 34% year-over-year.
  • Generated 75% additional revenue by promoting premium services such as mid-stay cleaning, concierge, and private tours.
  • Reduced vacancy rate by 66% through strategic marketing and effective guest communication across multiple platforms.
  • Integrated real-time messaging services to improve guest communication, reducing response times by 23% and fostering positive experiences.
  • Upgraded property management software which improved booking response times by 53% and accounting accuracy.

Affiliations

  • Rental Property Owners Association (RPOA)
  • Association for Computing Machinery
  • National Apartment Association (NAA)
  • Certified Professional in Hospitality Analytics process
  • Professional Association of Innkeepers International (PAII)
  • Local Economic Development Council Involvement for Tourism Expansion in Portland
  • Hospitality Financial and Technology Professionals (HFTP)
  • Jaycees
  • Booking.com Preferred Partner Program
  • Short-Term Rental Advocacy Center

Certifications

  • Certified Public Accountant
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality Revenue Manager (CHRM)
  • Revenue Maximization Certification for Vacation Rentals (system or Lakeside Partners)
  • Vacation Rental Channel Management Certification (SAP specialization)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Maintenance Management Professional (CMMP)
  • Professional Certificate in Hotel Real Estate Investments and Asset Management (Cornell University)
  • Short-Term Rental Property Management Certification (Power BI)
  • Crisis Management in Tourism and Hospitality (system)

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