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Skills

  • Stakeholder management
  • Regulatory compliance
  • Digital Photography
  • Commercial interior design
  • Painted finishes
  • Adobe Creative Suite
  • Cross-functional team collaboration
  • Communication and presentation skills
  • Rapid Prototyping
  • Relationship development

Work Experiences

  • Assisted in the selection of furniture as well as the documentation of specifications.
  • Achieved President's Club.
  • Helped clients with budget concerns and made furniture, wall hangings, and system recommendations.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Achieved a 65% increase in yearly revenue.
  • Specified appropriate products and method materials to meet the project's objectives and design scheme.
  • Space planning concepts, color palette selections, and textile presentations were all developed by me.
  • Came up with and developed creative design concepts that exceeded client expectations using Salesforce, budget management, and strategic planning.
  • Collaborated with marketing and engineering teams.

Summaries

  • Achieved measurable business growth by 62%.
  • Accomplished Principal Designer.
  • Accelerated stakeholder approvals.
  • Achieved a 15% reduction in time to market.
  • Experienced design leader with expertise in writing proposals, presenting to clients, and cultivating key relationships to expand client base.
  • Achieved 12 downloads within 4 months.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Accomplished Principal Designer with expertise in UX/UI design, driving a 57% uplift in conversion rates after revamping Asana.
  • Achieved a 62% conversion increase.
  • Boosted brand awareness by 17% for Workday.

Accomplishments

  • Established user-testing processes and integrated iterative design improvements, resulting in ServiceNow achieving Excellence Award for superior usability.
  • Spearheaded successful completion of initiative, managing from initial concept through to launch, raising customer satisfaction by 79%.
  • Implemented a scalable design system that streamlined cross-functional collaboration, reducing prototype development time by 49% across multiple projects.
  • Conducted usability studies for critical features of SAP, resulting in a 57% increase in user satisfaction scores.
  • Resolved product issue through consumer testing.
  • Partnered with product managers and developers to create procedure, increasing customer retention by 66% and securing Top Performer.
  • Identified and integrated key retail market trends into new designs, leading to a 48% increase in project bids from high-profile clients.
  • Developed a comprehensive design roadmap resulting in a 10 week reduction in the go-to-market timeline for QuickBooks, ensuring a 22% faster time-to-market.
  • Continually optimized wireframes & prototypes based on real-world user feedback, increasing usability for ServiceNow by 17%.
  • Optimized design-to-development processes in an Agile workflow, cutting the iteration cycle time by 62% and enhancing productivity in cross-functional teams.

Affiliations

  • American Society of Safety Professionals
  • Society for Environmental Graphic Design (SEGD)
  • International Council of Nurses
  • Jaycees
  • Augmented Reality Developers & Designers Association
  • Freemason
  • Architects Registration Board (ARB)
  • International Game Developers Association (IGDA)
  • Society of Women Engineers
  • Society for Experiential Graphic Design (SEGD)

Certifications

  • Project Management Professional (PMP)
  • Interaction Design Specialization - process
  • Professional Certificate in Managing Product and UX Teams
  • Adobe Certified Expert (ACE) - standard
  • Certified Public Accountant (CPA)
  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Network+
  • Certified User Experience Designer (CUXD) - Vantage
  • Certified Interaction Designer - Nielsen Norman Group
  • Google Certified Professional Cloud Architect

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