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Skills

  • Relationship development
  • Process improvement
  • Strong verbal communication
  • Team Leadership
  • Organization
  • Document scanning
  • Budgets
  • EMR / EHR
  • Chronic disease management
  • Team management

Work Experiences

  • Local, state, and federal agencies provided me with documents, clearances, certificates, and approvals.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Taught young people how to use discussion-starting strategies and promote social change.
  • Achieved a 57% quicker approval time.
  • Maintained open lines of communication with tenants in order to respond to questions and complaints as soon as they arose.
  • Assisted vulnerable people in navigating a complicated healthcare system.
  • Conducted an initial client assessment and analysis to begin the research process.
  • Provided administrative support to managers and staff by assisting with clerical needs and business correspondence.
  • Achieved a 18% decrease in unresolved tenant disputes.
  • Oversaw enrollment, transportation, and paperwork for people who wanted to use community resources.

Summaries

  • Proactive and resourceful, with a thorough understanding of local resources.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Flexible and adaptable to changing patient needs and conditions.
  • Achieved initiative.
  • Attempt to use abilities and make significant changes in the procedure area.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Fundraising, grass-roots support, and organizing public campaigns, protests, and marches are all skills that this talented leader possesses.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Talented Case Manager who can manage large caseloads without sacrificing care quality.

Accomplishments

  • Guided
  • Recorded
  • Managed
  • Streamlined
  • Reduced
  • Built partnerships with local businesses and organizations to offer residents exclusive services and discounts, increasing community engagement by 33%.
  • Design: Responsible for creative design for prominent initiative.
  • Created monthly tenant newsletters, increasing engagement with property news and notifications by 53% over 6 months.
  • Coordinated the daily operations of 2 apartment complexes, improving tenant satisfaction and reducing vacancies by 17%.
  • Advised

Affiliations

  • Community Development Society (CDS)
  • National Apartment Association (NAA)
  • Housing Education Research Association (HERA)
  • Community Associations Institute (CAI)
  • Certified Property Manager (CPM) Program
  • International Council of Shopping Centers (ICSC)
  • National Affordable Housing Management Association (NAHMA)
  • Society of Women Engineers
  • Association of Fundraising Professionals (AFP)
  • Project Management Institute

Certifications

  • Certified Apartment Manager (CAM) - standard
  • Certified Public Accountant
  • Emergency Preparedness & Disaster Response Training - metric
  • Community Association Manager (CAM) License - initiative
  • Fair Housing Compliance Certification - Ohio
  • Certified Facilitation Professional (CFP) - method
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • CompTIA Network+
  • Financial Management Certificate for Property Managers - initiative

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