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Skills

  • Operational improvement
  • Weekly Payroll
  • Microsoft Office
  • Product ordering
  • Business operations
  • Bilingual in French
  • Financial records and processing
  • Client-focused
  • Team management
  • Accounts payable/receivable

Work Experiences

  • Collaborated with method customers to determine their needs and deliver framework service.
  • Achieved growth over 2 years.
  • Solved system issues, improved operations, and provided excellent customer service.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Achieved a 59% policy adherence rate.
  • Achieved an average increase of 47%.
  • Achieved a 27% approval rate among high-risk clients.
  • Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 3%.
  • Created a database of credit histories for loan applicants, as well as corporate financial statements and other financial data.

Summaries

  • Achieved a client retention rate of 26%.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved a 77% policy adherence rate.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Recognized on a regular basis for outstanding performance and contributions to the Banking and Financial Services industry's success.
  • Framework are well-understood.
  • Dynamic communicator who consistently outperforms company goals and expectations.
  • Senior Mortgage Banker with 16 years of successful quality assurance and vendor management experience.
  • A champion of data-driven mortgage strategies with a strong background in product innovation, responsible for launching a new mortgage program generating a 34% rise in customer acquisitions.

Accomplishments

  • Completed the closure of 17 jumbo loans, contributing to an overall revenue increase of $12 for Brightline in 2017.
  • Documented
  • Won
  • Collaborated with marketing and sales teams to generate 24% more loan applications from targeted territories.
  • Consulted
  • Resolved product issue through consumer testing.
  • Recorded
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Improved
  • Trained

Affiliations

  • Credit Union National Association (CUNA)
  • National Association of Realtors (NAR) Affiliate Membership
  • Certified Fraud Examiner (CFE) Association
  • National Association of Mortgage Brokers (NAMB)
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • National Association of Federal Credit Unions (NAFCU)
  • Association for Computing Machinery
  • Commercial Real Estate Finance Council (CREFC)

Certifications

  • Certified Home Loan Expert (CHLE) 2019
  • SHRM Certified Professional (SHRM-CP)
  • Equal Housing Lender Certification (EHL)
  • Certified Residential Appraiser (CRA)
  • Residential Mortgage Loan Originator License Ohio
  • Federal and State Regulatory Compliance Certification for Mortgage Bankers
  • Senior Mortgage Banking Global Certification Brightline
  • CompTIA A+ Technician
  • Federal Housing Administration (FHA) Lending Certification
  • First Aid/CPR Certified

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