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Skills

  • Project organization
  • Manual vs. automated entry error reduction
  • Database accuracy
  • Adaptation to new technologies
  • Technical troubleshooting
  • Digital log system implementation
  • Team building
  • First Aid/CPR
  • Collaboration with cross-functional teams
  • Budgets

Work Experiences

  • Used Tableau on a daily basis to transfer data from the field to the company's databases.
  • Advised property owners on water conservation tactics after identifying abnormal usage patterns, ultimately reducing consumption by up to 67%.
  • Collaborated with billing and customer service teams.
  • Achieved results within several months.
  • Accurately recorded readings across both manual and automated systems, ensuring compliance with municipal policies and regulatory standards.
  • Repaired non-functioning meters and tested them to ensure that they were still operational.
  • Adhered to all safety regulations.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Advised property owners on water conservation tactics.
  • Adhered to all municipal regulations, including health and safety standards, while performing readings on over 15 meters weekly.

Summaries

  • Collaborated with billing, maintenance, and customer service departments.
  • Addressed client questions with clear communication.
  • Water Meter Reader is a multi-talented Water Meter Reader who is consistently rewarded for planning and operational improvements.
  • Achieved 70% accuracy in reading data.
  • Collaborated to educate customers on meter readings.
  • Accomplished in preventative maintenance evaluation of over 14 meters which minimized malfunctions and downtime by 30% over a 6 months period.
  • Achieved success through timely leak detection.
  • Achieved Employee of the Year for exemplary customer interactions, assisting with over 3 readings and addressing client questions with clear communication and attention to detail.
  • Collaborated closely with the customer service department on meter reading discrepancies, reducing billing disputes by 45% and enhancing customer relations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Advised 4 property owners on mitigating potential leaks, which resulted in an estimated 53% savings in water bills annually.
  • Suggested and implemented a streamlined reporting process, cutting administrative time by 36% and reducing documentation delays.
  • Spearheaded a standard initiative, which improved digital documentation processes related to water usage, reducing operational costs by 22%.
  • Detected and flagged high consumption anomalies, helping reduce water usage in Phoenix by 35% through leak and fault detection.
  • Monitored and documented over 4 water meters per day, consistently meeting 6 months performance targets.
  • Received CPA for outstanding adherence to environmental and safety standards during daily operations as a water meter reader.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced non-revenue water loss (NRWL) by 38% through timely detection and reporting of leaks and other irregularities in the system.
  • Trained 4 new hires on data collection best practices and safety protocols, increasing team efficiency by 85%.
  • Facilitated consistent communication alongside local municipalities, helping accurately record water use for 16 new connections installed in 2024.

Affiliations

  • County Water Efficiency Initiative Member, Denver
  • Environmental Protection Agency (EPA) Training Program Participant, 2024
  • Lions Club
  • Leadership in Water Efficiency and Sustainability Certification Holder, 2018
  • International Association of Administrative Professionals
  • Building Owners and Managers Association International (BOMA) - Affiliated Water Efficiency Partner
  • Sustainable Water Resources Management Program Participant, 2017
  • American Medical Informatics Association
  • Leadership in Energy and Environmental Design (LEED) - Water Efficiency Associate, 2016
  • Atlanta Smart Water Meter Initiative - Project Committee, 2022

Certifications

  • MSHA Part 48 Safety & Health Certification for Utility Workers
  • CompTIA Security+
  • Certified Operator in Water Distribution (D1-D5) – program
  • Distribution System Maintenance Technician Certification
  • Certified Incident Investigator: Water Infrastructure Safety – Northwind
  • Certified Water Loss Auditor (CWLP) – Northwind
  • Lockout/Tagout Hazardous Energy Control Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Water Treatment Operator Certification Class I-V – Oregon
  • Cisco Certified Internetwork Expert (CCIE)

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