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Skills

  • Organization
  • Operational improvement
  • First-time fix optimization
  • Quality control measures
  • Process equipment
  • Maintenance evaluations
  • Extreme weather navigation
  • Regulatory compliance
  • Digital log system implementation
  • Project organization

Work Experiences

  • Used Tableau on a daily basis to transfer data from the field to the company's databases.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Complied with health and safety standards.
  • Accurately recorded readings.
  • Advised property owners on water conservation tactics.
  • Answered 14 calls per several months to help customers with their questions and concerns.
  • Completed an intensive 4 month training program in category.
  • Adhered to regulatory standards.
  • Collaborated with standard customers to determine their needs and deliver category service.
  • Collaborated with the billing and customer service teams to clarify and rectify over 16 disputed readings, improving customer satisfaction ratings by 22%.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved significant reductions in data and manual entry errors by 45% through real-time logging with handheld devices, improving data management accuracy.
  • Costs were consistently reduced while profits were increased.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Achieved a 47% improvement in overall data quality.
  • Achieved success through timely leak detection.
  • Individual who is adaptable and capable of following instructions and tactfully resolving problems for disgruntled customers.
  • Achieved 64% fewer errors.
  • With 8 years of experience, I'm a hands-on meter reader.

Accomplishments

  • Identified and reported over 11 faulty water meters, leading to a 59% reduction in water wastage across Austin.
  • Maintained complete and accurate records of water consumption data for over 2 clients, contributing to more precise billing practices.
  • Identified and resolved initiative, leading to a 24% increase in customer satisfaction related to water billing accuracy in 2024.
  • Recommended and oversaw adjustments to water system infrastructure that led to improved service reliability, reducing customer complaints by 82%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created weekly reports that analyzed water consumption trends and flagged potential issues, contributing to a 29% reduction in billing errors.
  • Collaborated with engineering teams to plan and implement refurbishment projects for outdated water meters, improving system performance overall.
  • Resolved product issue through consumer testing.
  • Actively communicated with municipal engineers to ensure that new meter installations adhered to all updated zoning and building standards.
  • Conducted service disruptions troubleshooting and minimization strategies, reducing unplanned outages by 79% over several months.

Affiliations

  • SmartWater Network Forum (SWAN) Annual Attendee, 2020
  • Water Data Management Systems Certification from metric, 2016
  • Phoenix Water Conservation Association Member
  • Society of Human Resource Management
  • Certified Water Efficiency Professional (CWEP) - 2016
  • Project Management Institute (PMI) Certification in Water Utility Projects, 2015
  • National Association of Social Workers
  • Association of Information Technology Professionals
  • Sustainable Water Resources Management Program Participant, 2017
  • International Association of Administrative Professionals

Certifications

  • Certified Operator in Water Distribution (D1-D5) – program
  • Cisco Certified Network Associate (CCNA)
  • CompTIA Security+
  • Advanced Water Loss Control Certification – American Water Works Association (AWWA)
  • Apple Certified Associate (ACA)
  • Forklift and Industrial Equipment Operator Certification – Vantage
  • MSHA Part 48 Safety & Health Certification for Utility Workers
  • Certified Business Analysis Professional (CBAP)
  • Backflow Prevention Device Tester Certification – Massachusetts
  • Water Treatment Operator Certification Class I-V – Oregon

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