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Skills

  • Outstanding organization in simultaneous projects
  • Closing process optimization
  • MS Office
  • Commercial and residential processing
  • First Aid/CPR
  • Document verification
  • Relationship development
  • Purchase contracts
  • Appraisals
  • Open house preparations

Work Experiences

  • Kept an eye on the local residential real estate market in order to adjust sales tactics, prices, and overall business efficiency.
  • Cold calling and referrals were used to generate leads for sales and rental properties.
  • Helped sellers prepare for open houses by educating them, setting up documents and posters, and automated to improve first impressions.
  • Worked with mortgage companies to accurately determine clients' loan and mortgage options.
  • Avoided delays for high-value clients.
  • Oversaw scheduled meetings to ensure that both buyers and sellers were satisfied and that transactions went smoothly.
  • Appraised over 11 properties, maintaining accuracy and utilizing knowledge of standard markets for accuracy every several months.
  • Drafted contracts for purchases, sales, and method workers for home repairs before move-ins and final steps.
  • Collaborated with title attorneys to resolve ownership disputes, resulting in successful closings for transactions totaling $5.
  • Transported SAP to three years customer locations.

Summaries

  • Conducted comprehensive contract negotiation.
  • Collaborative Closing Agent adept at managing transactional complexities for high-net-worth clients, developing customized solutions to meet their unique needs.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Consistently recognized for superior customer service, I have handled 13 residential and commercial closings while maintaining a customer satisfaction rate of 84%.
  • Collaborated with stakeholders on post-closing audits.
  • Consistently recognized for superior customer service.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Costs were consistently reduced while profits were increased.
  • As a Closing Agent, my focus is on delivering high-quality, case-specific solutions for real estate deals, streamlining processes and providing clients with exceptional service.
  • Contributed to 77% customer satisfaction growth.

Accomplishments

  • Trained and mentored junior agents on closing process best practices, elevating team performance and reducing internal error rates by 60%.
  • Executed accurate and timely processing of all escrow documents, ensuring compliance with North Carolina legal standards and improving transaction speed by 28%.
  • Exceeded monthly performance targets by closing 10 high-value real estate transactions, driving revenue growth for the company by $4.
  • Automated key sections of the closing process using SAP, reducing manual errors and enhancing processing speed by 22% hours per transaction.
  • Commended by senior leadership for maintaining a 82% error-free record during audit periods, significantly improving department compliance.
  • Utilized HubSpot to generate real-time reports and updates for clients and stakeholders, resulting in an increase in efficiency of 64%.
  • Implemented a digital workflow system, increasing transaction transparency and reducing manual document handling errors by 35%.
  • Reconciled closing funds worth over $5 with zero discrepancies, contributing to the firm's perfect audit score from standard.
  • Prepared and executed over 10 residential and commercial closings monthly, maintaining an average error rate of less than 50%.
  • Collaborated with title companies and lenders to clear title defects, successfully resolving challenging issues for over 6 properties in 2018.

Affiliations

  • Real Property Association of Portland (RPA)
  • State Bar Association - Real Estate Law Section (Colorado)
  • Project Management Institute
  • American Medical Informatics Association
  • National Association of Social Workers
  • Rotary International
  • Title Insurance Education Foundation
  • Certified Closing Professional Designation (CCP) - standard
  • Society of Mortgage Professionals (SMP)
  • Real Estate Closing Agents Council

Certifications

  • ALTA Best Practices Certification by American Land Title Association (ALTA)
  • Certified Mortgage Closing Professional (CMCP) by Ironclad Systems
  • Escrow Officer License by Georgia
  • Certified Paralegal with Emphasis in Real Estate Law by Ironclad Systems
  • Certified Public Accountant
  • Remote Online Notary (RON) Certification by Washington
  • Salesforce
  • Certified Title and Escrow Coordinator by National Notary Association (NNA)
  • National Closing Agent Certification by National Association of Realtors (NAR)
  • Cisco Certified Network Associate (CCNA)

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