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Skills

  • Affordable housing program management
  • Supervision
  • Affordable housing policy analysis
  • Problem resolution
  • Contract management and compliance auditing
  • Client success tracking and reporting
  • Federal housing policy knowledge
  • Chronic disease management
  • Interagency collaboration
  • Communications

Work Experiences

  • Taught young people how to use discussion-starting strategies and promote social change.
  • Consulted with procedure to implement new housing software tools that reduced administrative work by 33% and improved client satisfaction by 10 points.
  • Authored comprehensive reports for federal audits.
  • Achieved a 56% decrease in homelessness among veterans.
  • Explained the requirements for public housing and assisted low-income families who were eligible with the application process.
  • Advocated for policy changes.
  • Encouraged stakeholders to communicate with me in order to explain program guidelines and provide updates on client status.
  • Organized and led resident briefings in 18 months to communicate admissions and moving details.
  • Chaired the Housing Advisory Board in Columbus.
  • Gathered and analyzed client income, credit reports, assets, and debts to determine eligibility for the housing program.

Summaries

  • Achieved a 21% reduction in tenant complaints.
  • Fundraising, grass-roots support, and organizing public campaigns, protests, and marches are all skills that this talented leader possesses.
  • Assisted over 12 recipients.
  • Housing Program Specialist in data analysis with method certification and 17 years of experience.
  • Housing Program Specialist with 14 years of successful strategic planning and performance reporting experience.
  • Strengths in client relations and strategic planning backed up by Community and Public Service training.
  • Proactive and resourceful, with a thorough understanding of local resources.
  • Flexible and adaptable to changing patient needs and conditions.
  • Achieved results within 18 months through outreach efforts.
  • Have a strong understanding of leasing, property management, and the housing market to educate clients on the home buying and leasing processes.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved a 37% increase in tenant satisfaction by enhancing communication channels and streamlining service delivery.
  • Facilitated the acquisition of 8 new housing contracts through targeted outreach and negotiation with stakeholders.
  • Supported Harbor & Co. By facilitating cross-functional collaboration to address housing needs, resulting in a 65% reduction in homelessness.
  • Led collaboration with 13 community organizations that secured transitional housing for method, improving outcomes for participants by 69%.
  • Provided strategic oversight for a housing initiative that improved tenant safety and reduced complaints by 38%.
  • Implemented data-driven program evaluations that boosted service delivery efficiency by 69%.
  • Managed a team of 16 staff responsible for ensuring 100% compliance with federal and state housing protocols.
  • Introduced a new accountability framework, which resulted in a 64% reduction of funding discrepancies during audits.
  • Successfully coordinated housing policy changes that led to a 85% increase in tenant compliance and program retention.

Affiliations

  • National Affordable Housing Management Association (NAHMA)
  • National Association of Social Workers
  • National Association of Counties (NACo)
  • National Alliance to End Homelessness (NAEH)
  • Toastmasters
  • American Public Human Services Association (APHSA)
  • International Association of Administrative Professionals
  • Rotary International
  • Council of Large Public Housing Authorities (CLPHA)
  • Association for Computing Machinery

Certifications

  • Certified in Budget and Contract Management - system
  • Certified Public Housing Manager (PHM) – program
  • Fair Housing Compliance Certificate - method
  • Advanced Project Management in Housing Programs - Beacon Labs
  • HUD Assisted Housing Manager Certified - method
  • Certified Occupancy Specialist (COS) - National Center for Housing Management (NCHM)
  • Project Management Professional (PMP)
  • Certified Nonprofit Housing Management (CNHM) - initiative
  • First Aid/CPR Certified
  • Certified Public Accountant

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