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Skills

  • Route Navigation
  • Business operations
  • Cross-departmental collaboration
  • Operations support
  • Organizational change management
  • Budgets
  • Relationship development
  • Process improvement
  • First Aid/CPR
  • Agile coaching and mentoring

Work Experiences

  • Collaborated with third-party vendors.
  • Achieved a 48% improvement in time-to-market.
  • Used cross-functional collaboration to improve working conditions for all employees and to create a work environment that fostered high employee morale and engagement.
  • Consolidated feedback improved internal processes.
  • Researched competitor's offerings and prepared system bids by analyzing internal financial and technical data.
  • Had an excellent attendance record and was always on time for work.
  • Contributed to a 63% increase in company-wide efficiency.
  • Achieved reductions of 8 weeks across all projects.
  • Achieved savings over 2018.
  • Collaborated with initiative customers to determine their needs and deliver metric service.

Summaries

  • Costs were consistently reduced while profits were increased.
  • Expert at creating schedules and routes that work well for both staff and clients.
  • Agile Delivery Leader with proven success in cloud infrastructure management.
  • Achieved full deployment within 16 months.
  • Collaborative Delivery Leader instrumental in spearheading revenue growth initiatives of $3, aligning delivery strategies with business goals across 6 major products.
  • Clear understanding of stakeholder engagement and team leadership as well as client relations training.
  • Method Transportation Supervisor with a track record of cutting costs while maintaining quality and efficiency.
  • Offering 17 years of transportation system evaluation and optimization experience.
  • Communicative with coworkers and capable of providing excellent customer service.
  • Agile-focused leader experienced in coaching teams.

Accomplishments

  • Streamlined project workflows by integrating automation tools, reducing manual data entry tasks by 39% and minimizing errors in project delivery.
  • Reduced delivery delays by 38% by introducing Lean Agile practices, which removed bottlenecks in the approval and testing phases.
  • Led post-implementation reviews for a Miscellaneous-specific client, improving after-action insights that reduced similar project defects by 81% for future deliveries.
  • Transformed client-facing reporting structures, reducing incident follow-ups by 43%, enhancing client communication and satisfaction.
  • Led Agile transformation for a Miscellaneous client, resulting in a 71% improvement in team velocity and on-time delivery rate over a 4-month period.
  • Orchestrated end-to-end delivery for a multi-year digital transformation program, reducing time-to-market by 64%, positively impacting customer retention.
  • Resolved product issue through consumer testing.
  • Supported continuous integration pipelines in Microsoft Azure, reducing software regression issues by 31%, improving overall customer satisfaction.
  • Directed a cross-functional team in the successful migration of 16 critical applications to the cloud, achieving 59% reduction in operational costs while maintaining service availability.
  • Successfully deployed a comprehensive business process reengineering initiative that shortened delivery cycles by 57% and reduced operational costs by $18.

Affiliations

  • IEEE Computer Society Membership
  • DevOps Institute Member
  • Agile Alliance Membership
  • Scaled Agile, Inc. Certification Membership
  • Project Management Institute
  • Cloud Native Computing Foundation (CNCF)
  • Institute of Electrical and Electronics Engineers (IEEE) - Professional Member
  • Business Architecture Guild
  • Agile Business Consortium
  • Toastmasters

Certifications

  • Lean Six Sigma Green Belt Certification - 2015 by Vantage
  • Certified ScrumMaster (CSM) – 2020 by Scrum Alliance
  • Certified Agile Leadership (CAL) - 2022 by Scrum Alliance
  • Cisco Certified Network Associate (CCNA)
  • CompTIA A+ Technician
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Certified ScrumMaster (A-CSM)® - 2019 by Scrum Alliance
  • Certified Professional in Supplier Diversity (CPSD) - 2017 by ISM
  • Certified Public Accountant (CPA)
  • Lean Six Sigma Black Belt Certification - 2024 by Harbor & Co.

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