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Skills

  • Project organization
  • Team building
  • Customer service
  • Adaptability in high-pressure environments
  • First Aid/CPR
  • Business operations
  • Performance Monitoring and Feedback
  • Report writing and documentation
  • Empathy and active listening
  • Operational improvement

Work Experiences

  • Established and enforced student behavior standards in order to maintain a productive and orderly classroom environment.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Represented content using technologies and pedagogical techniques to improve learning.
  • Collaborated on family intervention plans.
  • Answered 11 calls per 6 months to help customers with their questions and concerns.
  • Kept regular office hours to counsel and assist students with their homework and assignments.
  • Collaborated with social workers.
  • Assigned clear responsibilities to care staff.
  • Achieved 32% incident-free events.
  • Communicated effectively with the community, families, and students to promote academic achievement and fulfill the curriculum mission.

Summaries

  • Bridged gaps between school and family.
  • Applied active listening techniques.
  • Competent in caseload management, effectively balancing the needs of 7 families while organizing schedules and care routines for optimal efficiency.
  • Contributed to social and emotional growth.
  • Achieved 64% fewer incidents during high-risk outings.
  • Achieved a 65% retention improvement.
  • Collaborative professional with a history of reducing onboarding time by 46% through comprehensive training of new staff on best practices.
  • Advanced program standards using Power BI.
  • Active participant in family interventions.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Organized conflict resolution workshops for foster parents and children, resulting in 45% higher relationship satisfaction.
  • Orchestrated weekly team meetings with licensed psychologists to evaluate emotional and physical development within the foster system.
  • Excelled in mitigating high-risk situations while maintaining child privacy and adhering to confidentiality policies, reducing reportable incidents by 72%.
  • Identified gaps in the care process and proposed solutions, increasing overall efficiency by 51% and reducing operational hurdles.
  • Provided crisis management by deescalating conflict and providing one-on-one counseling for children in distress, ensuring a safe environment.
  • Developed and implemented individualized care plans for 12 children, improving emotional stability and social integration skills.
  • Created a structured daily schedule promoting balance between academic, social, and recreational activities, improving children's adaptability.
  • Sustained an ongoing relationship with a multidisciplinary team including educators, health professionals, and social workers, facilitating integrated care for 18 clients.
  • Led monthly review meetings with foster families and legal representatives to refine care plans, closing feedback loops that resulted in a 46% improvement in case outcomes.
  • Initiated performance monitoring systems that tracked individual child development milestones, which led to a 58% increase in targeted goal achievement.

Affiliations

  • Society of Human Resource Management
  • Licensed Professional Counselor (LPC) Certification - Ohio
  • Member of Youth Workers Academy
  • Association for Experiential Education (AEE) Membership
  • Family Focused Treatment Association (FFTA) Affiliate
  • Positive Parenting Program (Triple P) Certification
  • Regional Foster Care and Adoption Association Member
  • Case Managers Society of America (CMSA) Associate
  • National Association of Social Workers (NASW) – Individual Affiliate
  • Association for Computing Machinery

Certifications

  • Trauma-Focused Cognitive Behavioral Therapy (TF-CBT) Certification
  • Apple Certified Associate (ACA)
  • Therapeutic Crisis Intervention (TCI) Certification
  • Google Certified Professional Cloud Architect
  • Professional Crisis Management (PCM) Certification
  • SHRM Certified Professional (SHRM-CP)
  • Licensed Professional Counselor (LPC) - system
  • ServSafe
  • Trust-Based Relational Intervention-Practitioner (TBRI-P) Certification
  • Youth Mental Health First Aid Certification

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