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Skills

  • SAP proficiency
  • Fluent in French
  • Inter-department collaboration
  • Customer service excellence
  • Background in data analysis
  • Account updates
  • CallSelect communication systems
  • Claims analysis
  • Team Leadership
  • Consistently meets sales goals

Work Experiences

  • Won
  • Built a solid reputation for efficiency and accuracy, earning numerous referrals from happy customers.
  • Completed documentation and logs, as well as weekly reports detailing activities for Client Services Coordinator every day.
  • By leveraging awareness, attention to detail, and integrity to identify and investigate concerns, I was able to prevent store losses.
  • Invented
  • Returns and exchanges were handled by me.
  • Held each member of my team accountable for meeting brand and performance objectives.
  • Kept the showroom clean and organized by displaying products in a neat and orderly manner.
  • Alerted management after spotting potential shoplifters.
  • Processed shipments and kept stock shelves in order.

Summaries

  • Customer Service Advisor with 6 years of experience in sales and support.
  • Motivator and problem solver with exceptional people skills.
  • With a team-oriented mentality and a commitment to customer satisfaction, business needs, and sales excellence, I am efficiency-driven and organized.
  • Fluent in Mandarin. Personable and professional communicator.
  • Expert
  • Intuitive in fast-paced environments and maintaining composure in stressful situations.
  • Versatile
  • Ambitious
  • Dedicated to meeting and exceeding procedure objectives through effective communication and method abilities.
  • Assistant Customer Service Manager with a strong background in conflict resolution and persuasion.

Accomplishments

  • Built strong ongoing relationships with high-priority accounts by closely managing expectations and surpassing service standards through initiative.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Implemented a proactive communication strategy, resulting in a 35% increase in positive customer feedback within the past year.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Utilized CRM systems such as Adobe Creative Suite to track all customer interactions, improving follow-up on client inquiries and increasing touchpoints by 47%.
  • Documented and resolved category which led to program.
  • Maintained meticulous CRM records, ensuring 76% accuracy and helping forecast sales figures for multiple client portfolios.
  • Resolved escalated client disputes, lowering churn rate by 16% and retaining high-revenue accounts.
  • Collaborated with team of 7 in the development of procedure.

Affiliations

  • Engaged in customer empathy training with Customer Service Experts (CSE), 2020
  • Attended 'Operational Efficiency for Client-Facing Teams' workshop at Summit Group, 2016
  • Active participant in the Association of Professional Customer Service (APCS) community forums
  • Proud participant of the Client-Centered Leadership Series at category, 2017
  • Contributor to the Client Experience Professional Journal, 2018
  • Member, Association for Talent Development (ATD), working on internal team training improvements
  • Member, Customer Experience Professionals Association (CXPA), 2023-Present
  • Certified in Client Retention & Growth Tactics by Lakeside Partners, 2020
  • Member of the Client Service Excellence Network, focusing on customer centric strategies
  • Affiliated with the National Association of Professional Women (NAPW), 2023-Present

Certifications

  • Certified Professional in Stakeholder Management (CPSM) by Lakeside Partners
  • Association for Project Management (APM)
  • Microsoft Certified Application Specialist (MCAS)
  • Advanced Certificate in Business Accounting
  • Microsoft Office Specialist (MOS)
  • HubSpot CRM Certification by HubSpot Academy
  • Certified Customer Service Professional (CCSP) by Ironclad Systems
  • Sales Manager Certificate
  • Conflict Resolution and Mediation Certificate by Ironclad Systems
  • Certified Business Relationship Manager (CBRM) by Business Relationship Management Institute (BRMI)

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