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Skills

  • Cash flow management
  • Cross-departmental collaboration
  • Process improvement
  • Credit card processing
  • Business operations
  • Fluent in French
  • Merchandising
  • Personable
  • Program coding understanding
  • Claims analysis

Work Experiences

  • Handled all customer complaints professionally, putting customer satisfaction first.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Was in charge of overseeing and directing the processing of all merchandise and shipments.
  • Suggested alternatives when a product was out of stock.
  • Received numerous positive reviews praising my commitment to providing excellent customer service.
  • Alerted management after spotting potential shoplifters.
  • Provided a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Incoming calls were routed to internal personnel and departments, with the best-qualified entity responding to the callers' needs.
  • Helped with pharmaceutical preparation, distribution, and storage.
  • Increased the team's revenue totals by bringing in more than $4 in personal 6 months sales.

Summaries

  • Top performer with a track record of achieving and exceeding objectives.
  • Sales Associate who is enthusiastic, outgoing, and fashion-forward and who excels at establishing positive relationships with new and existing customers by providing superior customer service.
  • Within Customer Service, senior Patient Financial Services Representative and outstanding performer in risk assessment and data analysis.
  • Patient Service Representative with 2 years of healthcare experience.
  • Sales, recruiting, and people management are among his specialties.
  • Patient Financial Services Representative is a friendly and enthusiastic person who can consistently meet customer service satisfaction goals.
  • Dedicated to learning, growing, and succeeding in Customer Service.
  • Customer Service Representative with 7 years of retail experience in fast-paced, team-oriented environments.
  • Sales, customer service, and inventory management are all areas of expertise.
  • Medical administrative professional with 13+ years of experience in patient care.

Accomplishments

  • Increased patient funding through process program by $113,000, maximized financial aid opportunities for eligible candidates.
  • Trained junior staff on claim follow-up processes, resulting in improved department efficiency and faster claim resolutions by 19%.
  • Implemented a patient financial education program that raised awareness about repayment options, lowering the rate of default payments.
  • Prepared and presented comprehensive monthly revenue cycle performance reports, identifying key metrics for improvement.
  • Telephone Service: Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Resolved over 12 escalated accounts within 18 months, lowering the average processing time per case by initiative.
  • Led the successful implementation of new claim adjudication software, resulting in a 22% increase in billing accuracy.
  • Increased sales 7% over 6 months.
  • Customer Relations: Earned highest marks for customer satisfaction, company-wide.
  • Collaborated with team of 17 in the development of system.

Affiliations

  • National Council for Prescription Drug Programs (NCPDP)
  • Professional Association of Healthcare Office Management (PAHCOM)
  • Healthcare Accounting and Auditing Association (HCAA)
  • Association for Supply Chain Management (APICS)
  • Patient Financial Services Association (PFSA)
  • Medical Auditing and Compliance Professionals (MACP)
  • Society of Human Resource Management
  • Association for Computing Machinery
  • American Association of Healthcare Administrative Management (AAHAM)
  • Institute of Finance and Management (IOFM)

Certifications

  • Certified Health Data Analyst (CHDA)
  • Certified Fraud Examiner (CFE)
  • Healthcare Compliance Certification (CHC)
  • Certified Professional Biller (CPB)
  • Cisco Certified Network Associate (CCNA)
  • Computer Training Certificate
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Protection Officer (CPO)
  • Accounts Receivable Specialist Credential - Brightline
  • SHRM Certified Professional (SHRM-CP)

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