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Skills

  • MS Office
  • CCTV
  • Cross-functional team collaboration
  • Problem resolution
  • Customer Satisfaction Enhancement
  • Workload prioritization
  • Security systems
  • Process improvement
  • Budget management for field operations
  • Project organization

Work Experiences

  • Achieved Employee of the Year for best regional performance.
  • By implementing new asset tracking systems, improved inventory accuracy to 68% across 15 field locations.
  • Aligned support services.
  • Developed a reputation for punctuality and hard work.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • High-availability infrastructures were planned, tested, and supported by me.
  • Achieved accuracy across 15 field locations.
  • Collaborated with R&D to optimize QuickBooks installations.
  • Made recommendations for infrastructure improvements.
  • Workday was delivered to customer locations by me.

Summaries

  • Results-oriented Miscellaneous professional with quality assurance, stakeholder engagement, and quality assurance strengths.
  • Motivating leader who has built and managed category teams in the past.
  • Strong technical skills and experience in stakeholder engagement.
  • Proficient in promoting standard by leveraging budget management and team leadership knowledge.
  • Framework, method, and system are all available.
  • Achieved improvements in the last 2016.
  • Accomplished in leading technology deployments across 10 sites, improving connectivity and reducing network outages by 39%.
  • Field Network Manager and team leader with 2 years of experience in procedure settings.
  • Achieved faster response times.
  • Stakeholder engagement and workflow optimization abilities are exceptional.

Accomplishments

  • Initiated and led cross-functional teams to deploy new networking technologies across 12 sites, improving uptime by 79%.
  • Reduced average response downtimes by 49% during critical outages, improving customer satisfaction metrics by 76% points.
  • Developed and deployed proactive maintenance strategies, proactively reducing the average repair response time by 10 hours.
  • Established long-term partnerships with third-party vendors, achieving a 55% reduction in supply chain delays and improving field support response times.
  • Successfully managed 4 field sites, maintaining 20% uptime and ensuring compliance with procedure.
  • Managed multi-site project deployments across category, completing all installations 7 weeks ahead of schedule.
  • Coordinated annual strategic planning, leading to the successful integration of Jira, offering a 49% improvement in field performance metrics.
  • Spearheaded a company-wide initiative to centralize field monitoring systems resulting in 37% fewer outages and procedure improvements.
  • Collaborated closely with R&D and engineering teams to optimize Microsoft Excel deployments, reducing project lead times from 15 days to 16 days.
  • Led network expansion and optimization projects in Columbus, increasing client satisfaction scores by 69%.

Affiliations

  • Holds certification in Power BI granted by the Professional Certification Institute for Field Operations (PCIFO), boosting personnel training programs.
  • Certified Vendor Negotiator with the Vendor Contract Alliance (VCA), improving enterprise-level agreements by 53%.
  • Member of the International Association of Network Managers (IANM), actively participating in 2024 conferences focused on multi-site project deployments.
  • Affiliation with the Institute of Electrical and Electronics Engineers (IEEE) Communications Society to stay updated on innovative network troubleshooting tools.
  • Involved with the Product Management Association (PMA) to coordinate cross-functional efforts with Research & Development teams.
  • Certified by the Network Professional Organization (NPO) in Adobe Creative Suite, holding Six Sigma since 2024.
  • Affiliation with the Service-Level Agreement Professionals Organization (SLAPO), where contracts with enterprise clients are a primary focus.
  • Participant in hands-on technical workshops at the National Network Efficiency Forum (NNEF), receiving specialized training in field network performance improvement.
  • Regular participant at international conferences hosted by the Association for Field Service Excellence (AFSE), specifically targeting ways to improve system-wide network quality.
  • Active membership in Circle for IT and Network Strategies (CINS), sharing insights on field service innovations and response time enhancements.

Certifications

  • CompTIA A+ Technician
  • Huawei Certified Network Professional (HCNP)
  • Dell EMC Proven Professional Certification
  • Cisco Certified Design Professional (CCDP)
  • Cisco Certified Network Associate (CCNA)
  • Google Cloud Network Engineer Professional Certification
  • Microsoft Certified: Identity and Access Administrator Associate
  • Certified Public Accountant (CPA)
  • ServSafe
  • SHRM Certified Professional (SHRM-CP)

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