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Skills

  • Supervision
  • Regulatory compliance
  • Client and Family Engagement
  • Staff training and development
  • Incident Tracking and Reporting Systems Tableau
  • Conflict resolution
  • Partnership Development with External Agencies
  • Business operations
  • HIPAA compliance
  • Project organization

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Saved $9 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved category issues, improved operations, and provided excellent customer service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Adjusted care plans as needed.
  • Collaborated with medical professionals.
  • Conducted staff retraining.
  • Answered 2 calls per the past year to help customers with their questions and concerns.
  • Conducted quarterly and annual reviews of employee performance.
  • Coordinated family consultations and care meetings to foster collaboration, which improved the care plan adherence rate by 79%.

Summaries

  • Maintains communication with managers and supervisors in order to stay informed about changes that affect operations.
  • Clear understanding of team leadership and client relations as well as project management training.
  • Cultivated a safer care environment.
  • Balanced team needs with client-centered care.
  • Achieved an 27% improvement in health outcomes.
  • Customer feedback can be used to improve service efforts and maintain quality assurance.
  • Achieved a 78% boost in client-centered service quality.
  • Contributed to a 73% reduction in reported client incidents.
  • Dedicated to enhancing client satisfaction and staff effectiveness, I implemented an electronic reporting system that reduced administrative burdens by 54% across all case documentation.
  • Achieved a 37% improvement in intervention success rates.

Accomplishments

  • Monitored and assessed staff performance, giving feedback that resulted in a 44% improvement in overall service quality.
  • Authored staff procedural guidelines that clarified expectations and reduced procedural errors by 49%.
  • Effectively managed client grievances and feedback, resolving 15 issues in a timely manner and improving retention rates by 24%.
  • Enabled reduced client turnover by facilitating individualized care and monitoring progress regularly, achieving over 24% longer client-stay rates.
  • Introduced a client self-advocacy workshop, which increased client participation in care planning by 45% and boosted long-term outcomes.
  • Designed new shift schedules that optimized staffing and significantly reduced overtime hours by 33% while maintaining service quality.
  • Monitored direct care reporting tools, ensuring accurate and timely submissions which contributed to reducing compliance risks during routine audits.
  • Collaborated cross-functionally with mental health professionals to align care strategies, improving client rehabilitation outcomes by 29%.
  • Implemented a time management system for direct care staff, improving on-time task completion by 83% and reducing workload stress.
  • Led recruitment and onboarding process for direct care staff, increasing workforce capacity by 17% while maintaining high hiring standards.

Affiliations

  • American Association on Intellectual and Developmental Disabilities (AAIDD)
  • Rotary International
  • National Association of Social Workers
  • Child Welfare League of America (CWLA)
  • Council on Quality and Leadership (CQL)
  • National Alliance on Mental Illness (NAMI)
  • Freemason
  • Healthcare Compliance Association (HCCA)
  • Quality Assurance Network (QAN)
  • Healthcare Leadership Council (HLC)

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • ServSafe
  • CompTIA Security+
  • De-escalation Strategies Training Program
  • Certified Business Analysis Professional (CBAP)
  • Certified in Conflict Resolution and Mediation by Northwind
  • American Heart Association (AHA) CPR & First Aid Certification
  • Certified Residential Medication Aide (CRMA)
  • Certified Dementia Care Specialist
  • Health Insurance Portability and Accountability Act (HIPAA) Certification

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