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Skills

  • Problem resolution
  • Medication management
  • Client and Family Engagement
  • Team management
  • Compassionate communication
  • Time management
  • Business operations
  • Crisis Hotline Management
  • Multi-disciplinary team collaboration
  • Emergency response drills

Work Experiences

  • Contributed to improved emotional wellbeing.
  • Conducted training sessions on disaster preparedness.
  • Adjusted resource management.
  • Explained regulations, policies, and procedures to new hires to ensure that they understood and followed them.
  • Contributed to large-scale trend analysis.
  • Adjusted care plans as needed.
  • Employees were assigned duties or work schedules to ensure adequate shift coverage.
  • Kept up with business operations in order to keep departments and employees informed about important work-related changes.
  • Achieved a 72% increase in service quality metrics.
  • Achieved a 55% improvement in overall health outcomes.

Summaries

  • Achieved a team communication improvement of 16%.
  • Decreased turnover by 34%.
  • Achieved a 37% improvement in intervention success rates.
  • Built strong client and family relationships.
  • Costs were consistently reduced while profits were increased.
  • Conducted comprehensive, hands-on staff training.
  • Direct Care Professional Supervisor is a multi-talented Direct Care Professional Supervisor who is consistently rewarded for planning and operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved an 27% improvement in health outcomes.
  • Achieved a 78% boost in client-centered service quality.

Accomplishments

  • Implemented new HIPAA compliance training for 7 employees, ensuring zero privacy incidents or leaks during three years.
  • Collaborated with team of 17 in the development of category.
  • Enabled reduced client turnover by facilitating individualized care and monitoring progress regularly, achieving over 24% longer client-stay rates.
  • Led a team of 9 direct care professionals, resulting in a 19% increase in client satisfaction in Boston for Northwind.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully mediated between direct care staff and family members during care disputes, improving client-family relations as indicated by 38% fewer complaints.
  • Led recruitment and onboarding process for direct care staff, increasing workforce capacity by 17% while maintaining high hiring standards.
  • Implemented a time management system for direct care staff, improving on-time task completion by 83% and reducing workload stress.
  • Coordinated bi-weekly staff meetings to review client progress and ensure care plan adherence, achieving 48% in client goal completion across 4 cases.
  • Trained and supervised a team of 5 in providing direct care to framework, increasing overall efficiency and reducing incident reports by 41%.

Affiliations

  • Toastmasters
  • Quality Assurance Network (QAN)
  • United States Psychiatric Rehabilitation Association (USPRA)
  • State-level Human Services Regulatory Compliance Association
  • National Association of Health Care Assistants (NAHCA)
  • International Association for Healthcare Quality (IAHQ)
  • American Network of Community Options and Resources (ANCOR)
  • Society of Women Engineers
  • Jaycees
  • Institutional Review Board (IRB) Member

Certifications

  • Leadership Development in Health Care by Vantage
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Residential Medication Aide (CRMA)
  • Basic Life Support (BLS) Certification
  • Trauma-Informed Care Certification by initiative
  • De-escalation Strategies Training Program
  • Certified Addictions Counselor (CAC)

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