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Skills

  • Collaborative issue resolution
  • Payment collection
  • Team training and development
  • Client escalation handling
  • Process improvement
  • Regulatory compliance
  • Budgets
  • Client Relationship Management (CRM)
  • Local history
  • Custom group travel product launching

Work Experiences

  • Built vendor relationships.
  • Collaborated with airlines, hotels, and transport services.
  • Advised over 5 clients annually.
  • Had an excellent attendance record and was always on time for work.
  • Solved program issues, improved operations, and provided excellent customer service.
  • Built relationships with over 14 high-end vendors to offer clients exclusive benefits such as upgrades and private experiences.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Achieved a 15% increase in average trip value.
  • Collaborated with destination management companies to create themed travel packages, driving 34% growth in experiential travel bookings.
  • Paid attention to cracked sidewalks, poor lighting, and steps to keep customers safe on tours.

Summaries

  • Exceptional customer service and public speaking abilities.
  • Achieved a steady 74% increase in customer retention.
  • Clear understanding of data analysis and workflow optimization as well as budget management training.
  • Collaborative Travel Expert.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Travel Expert with 17 years of successful client relations and workflow optimization experience.
  • Booked over 14 last-minute flight changes.
  • Achieved results within the past year.
  • Accomplished Travel Expert specializing in bespoke itineraries and vendor negotiations, saving clients a combined total of $10 annually through exclusive partnerships.
  • Presentation skills are excellent, and she is a true go-getter.

Accomplishments

  • Trained and mentored 11 junior travel consultants, resulting in a 75% improvement in team productivity.
  • Handled rebooking and rerouting for 4 clients during an unexpected travel restriction, with zero added fees.
  • Developed a loyalty rewards program for frequent travelers that increased long-term client retention by 36%.
  • Increased the average trip value by 85% by successfully promoting premium travel upgrades to existing clientele.
  • Delivered flawless logistics support for a multi-destination corporate event, leading to 83% savings on transportation.
  • Documented and resolved method which led to system.
  • Optimized client consultation and booking processes, shortening the time to finalize bookings by 38%.
  • Crafted exclusive vacation packages for high-net-worth clients, contributing to a 30% increase in referrals.
  • Led a team of 7 in organizing a large-scale corporate retreat, receiving a 28% client satisfaction rate.
  • Monitored and adjusted travel budgets for corporate accounts, achieving cost reductions of 35% without compromising service quality.

Affiliations

  • International Institute for Peace through Tourism (IIPT)
  • Travel and Tourism Research Association (TTRA)
  • Association for Computing Machinery
  • Travel Expert Accreditation Programs
  • Adventure Travel Trade Association (ATTA)
  • Luxury Travel Network
  • Travel Industry Association of America
  • Global Business Travel Association (GBTA)
  • Society of Women Engineers
  • American Society of Travel Advisors (ASTA)

Certifications

  • Apple Certified Associate (ACA)
  • First Aid/CPR Certified
  • Certified Public Accountant
  • Certified Incentive Specialist (CIS) by Society for Incentive Travel Excellence (SITE)
  • Travel Sales and Service Excellence Certification by The Travel Institute
  • Certified Travel Associate (CTA) by The Travel Institute
  • Microsoft Certified Systems Engineer (MCSE)
  • Business Travel Service Provider Accreditation by Business Travel News (BTN) Group
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA A+ Technician

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