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Skills

  • First Aid/CPR
  • Time management
  • Data-driven decision making
  • Upselling and cross-selling
  • Account management
  • Order processing
  • Budgets
  • Sales strategy development
  • Account development
  • Project organization

Work Experiences

  • Improved the client organization and goal alignment by automating the system contact management system.
  • Achieved a 13% decrease in support calls.
  • Conducted quarterly business reviews resulting in enhanced account performance and overachieved targets by 71% in 2015.
  • Communicated with customers, management, and the sales team to better understand their needs and make recommendations.
  • Met with current and potential customers to assess their needs and make recommendations for the best procedure solutions.
  • Implemented effective sales techniques and increased product sales to over $6 in 6 months.
  • Achieved an average increase of $8 per account.
  • Assessed inventory and delivery requirements, then devised strategies to meet customer needs.
  • Conducted deep-dive analysis on key accounts.
  • Schedule appointments with potential and current customers to promote new products and services.

Summaries

  • Professional with team leadership and stakeholder engagement expertise who is organized and resourceful.
  • Exceptional at acquiring new customers and maintaining existing accounts to ensure consistent revenue growth.
  • Accomplished Internal Account Manager known for successfully negotiating contract renewals that resulted in 22% quota achievement in 2016.
  • Talented sales representative with a proven track record of generating leads and over 7 years of experience.
  • Achieved results in three years.
  • Bringing 8 years of experience in this field.
  • Achieved President's Club for highest client satisfaction.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • Highly skilled and knowledgeable in the techniques used to close sales.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Facilitated cross-departmental sales coordination, resulting in a 52% acceleration in overall sales pipeline velocity.
  • Orchestrated the end-to-end onboarding process for 14 new accounts, ensuring smooth implementation and a 19% reduction in onboarding time.
  • Maximized revenue per account by achieving a 38% increase in upselling and cross-selling initiatives.
  • Initiated a cross-functional task force to enhance customer issue resolution processes, decreasing time-to-resolution by 14 hours.
  • Collaborated with marketing to execute targeted account-based marketing (ABM) campaigns, driving 54% engagement within strategic accounts.
  • Leveraged CRM analytics to identify high-growth accounts, achieving a $6 increase in upsell opportunities over the past year.
  • Led team-wide adoption of program, achieving a 32% reduction in data entry errors and streamlining sales processes.
  • Resolved product issue through consumer testing.
  • Delivered detailed monthly account review reports that identified growth opportunities, resulting in upsell revenue growth of $9.
  • Developed and implemented strategic account plans targeting metric, generating $5 in new revenue within the past year.

Affiliations

  • American Management Association (AMA)
  • Customer Success Leadership Network (CSLN)
  • Association for Customer Loyalty Professionals
  • Association for Supply Chain Management (APICS)
  • Freemason
  • Business Relationship Management Institute (BRM Institute)
  • Association of Information Technology Professionals
  • Enterprise Account Management Leadership Forum
  • American Medical Informatics Association
  • Society for Human Resource Management (SHRM) – Recommended for alignment with HR & Training

Certifications

  • Sales Enablement Certification - HubSpot Academy
  • Negotiation and Influence Professional Certificate - method
  • Zoho CRM Administrator Certification - initiative
  • Customer Relationship Management (CRM) Certified Specialist - procedure
  • Sales Operations Science Certification - procedure
  • Time Management for Professionals Certification - program
  • Professional in Sales Management (PSM) - initiative
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Account Manager (CAM) - category
  • Cisco Certified Internetwork Expert (CCIE)

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