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Skills

  • Customer service and client satisfaction
  • Appointment setting
  • Supervision
  • Organization
  • Project Planning
  • Database management
  • Audit Preparation and Compliance Reporting
  • Sage 50 US
  • Project organization
  • Communications

Work Experiences

  • Organized physical files and digitized records so that authorized team members could update and retrieve them quickly.
  • Collaborated with IT to standardize file-sharing systems, enhancing department access and reducing information retrieval time by 67%.
  • Was in charge of ordering and distributing office supplies while staying within a set budget.
  • Achieved 31% accuracy.
  • Oversaw the scheduling, preparation, and distribution of information for board and committee meetings.
  • Created customized reports utilizing Microsoft Excel.
  • Created departmental reports for board meetings.
  • Boosted overall team productivity by 78%.
  • Built and maintained relationships with key clients.
  • Authored a new employee handbook.

Summaries

  • Costs were consistently reduced while profits were increased.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Achieved $18 saved annually.
  • Detail-oriented office support specialist with demonstrated expertise in risk assessment.
  • Adept in high-stakes vendor negotiations.
  • Methodical and well-organized, with excellent prioritizing and planning skills.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Leveraging 6 years of excellence in system settings and OSHA competencies.
  • Jira and Adobe Creative Suite are two of my strongest skills.
  • Offering a 17 background as well as exceptional vendor management and strategic planning abilities.

Accomplishments

  • Led cross-departmental communication initiatives, which improved internal collaboration and reduced response time to urgent matters by 57%.
  • Optimized office performance metrics by introducing key reporting tools, leading to efficiency improvements of 58%.
  • Created a corporate reporting process that improved data accuracy and reduced report generation time by 67%, increasing decision-making efficiency.
  • Led a cross-functional team to introduce a new office IT infrastructure, reducing system downtime by 20% and increasing overall productivity.
  • Resolved product issue through consumer testing.
  • Documented and resolved method which led to procedure.
  • Revised procurement protocols to enhance supplier contract negotiations, achieving savings of 5% on recurring supply costs.
  • Collaborated with team of 16 in the development of program.
  • Evaluated staff productivity through performance reviews, enhancing the overall productivity of the office by 28% year over year.
  • Led annual internal audit efforts, ensuring full compliance with organizational standards, reducing audit findings by 12%.

Affiliations

  • Jaycees
  • Toastmasters – Public Speaking & Leadership Development 2020
  • Administrative Professionals Advisory Council (APAC) Portland
  • National Management Association (NMA)
  • Council for Administrative Excellence 2019
  • International Association of Administrative Professionals
  • Local Chamber of Commerce – Volunteer Coordinator 2016
  • Society for Human Resource Management (SHRM) – Membership 2021
  • Society of Human Resource Management
  • International Facility Management Association (IFMA) – Administrative Leadership Seminar

Certifications

  • Certified Government Administrative Professional (CGAP) by IAAP
  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Professional in Learning and Performance (CPLP) by ATD
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Certified Manager (CM) by ICPM
  • Time Management Essentials Certification by Coursera, 2024
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Project Management Professional (PMP) by system

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