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Skills

  • Business Development
  • Budgets
  • Stakeholder relations
  • Process improvement
  • Supervision
  • Business operations
  • Data-driven decision making
  • Delegation
  • Relationship development
  • Workforce planning

Work Experiences

  • Developed, managed, and implemented a business plan, as well as communicated the company's vision and goals to motivate teams.
  • Kept the standard workspace clean and organized by working closely with employees to systemize tasks.
  • Devised, implemented, and tracked processes to improve long-term business success and profit margins by 9%.
  • Implemented employee engagement, gender diversity, and cultural programs, as well as a robust reporting tool to improve operational quality.
  • Scheduled employees for 6 months shifts, taking customer traffic and employee strengths into consideration.
  • Implemented cutting-edge programs, such as the procedure program, to boost employee retention and reduce turnover.
  • Worked directly with management, Internal Operations Managers, and the process department to brainstorm, discuss strategy, and mitigate initiative issues.
  • Achieved a 15% reduction in delivery time.
  • Looked at each employee's individual strengths and started a mentoring program to help them improve in areas where they were weak.
  • Developed systems and procedures to improve operational quality and team efficiency while delivering business strategy.

Summaries

  • Achieved $4 in savings.
  • To drive improvements, implemented and spearheaded focused on motivating employees and working with a variety of personality types.
  • In developing policies, managing procedure activities, and taking optimized, be strategic.
  • Expert in program industry protocols with a track record of successfully leading shifts while providing excellent guidance and employee leadership.
  • Internal Operations Manager with 7 years of successful budget management and risk assessment experience.
  • Focused on ensuring smooth financial, personnel, and operational operations.
  • Customer-focused General Manager with 3 years of experience who is committed to expanding process improvement and team leadership.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • With 6 years of experience planning, leading, and improving client relations functions, I am an enthusiastic leader.
  • Within Miscellaneous, senior Internal Operations Manager and outstanding performer in process improvement and cross-functional collaboration.

Accomplishments

  • Initiated process audits leading to a 81% improvement in overall quality control within product.
  • Led cross-functional teams across procurement, logistics, and HR to achieve a 57% cost saving over 8 projects.
  • Played a key role in restructuring internal reporting systems, reducing reporting errors by 15% and improving data visibility across departments.
  • Drove new capacity planning techniques for cross-department projects that boosted throughput by 34% within first 8 months of implementation.
  • Developed project timelines that reduced delivery lead times by 43%, improving customer satisfaction survey results by 33%.
  • Resolved product issue through consumer testing.
  • Documented and resolved program which led to procedure.
  • Piloted team development workshops that improved cross-functional collaboration by 35% within first 12 months of implementation.
  • Spearheaded operational budget analysis, remaining under budget for 6 consecutive quarters, saving approximately $9 annually.
  • Coordinated multiple department-wide projects resulting in the successful delivery of initiatives without exceeding the budget by $6.

Affiliations

  • National Association of Corporate Directors (NACD)
  • American Production and Inventory Control Society (APICS) - Achieved CPIM Certification 2020
  • Project Management Institute
  • Employee Assistance Professionals Association (EAPA) - Established Employee Retention Programs
  • Lean Enterprise Institute (LEI) - Trained in Lean Six Sigma Processes ITIL 2019
  • National Association for Business Economics (NABE)
  • Association for Computing Machinery
  • Business Process Management Institute (BPMI) - Attended Continuous Improvement Training 2022
  • Institute for Operations Research and the Management Sciences (INFORMS)
  • Association for Talent Development (ATD)

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Business Analysis Professional (CBAP)
  • Dale Carnegie Leadership Training for Managers - 2017, system
  • Executive Leadership Development Program - 2020, Harbor & Co.
  • Certified Information Systems Auditor (CISA) - 2023, ISACA
  • Procurement Management Certificate - 2017, Ironclad Systems
  • Google Analytics Certification – 2018 – Google
  • Cisco Certified Network Associate (CCNA)
  • Certified Public Accountant (CPA)
  • Supply Chain Management Certificate - 2016, metric

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