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Skills

  • Business process improvement (BPI)
  • Financial reporting accuracy improvement
  • Corporate governance policies
  • Inventory management
  • Organization
  • Change management strategies
  • Customer service
  • Administrative support
  • Capital improvement planning
  • Systems and automation applications

Work Experiences

  • Devised new marketing strategies to expand my customer base and market share by promoting Salesforce through various channels.
  • Examined operations and market data in order to identify areas for improvement and to take advantage of changing conditions.
  • Implemented initiative strategies to improve customer service and foster a positive, engaging environment for everyone.
  • Was in charge of monthly district conference calls with process teams to update and align sales goals.
  • Trained Internal Control Managers and Internal Control Managers in customer service initiatives, resulting in a client retention rate of 2% in 10 18 months.
  • Was in charge of automating office operations, managing client correspondence, and keeping track of records.
  • Studied existing procedures and policies to provide optimal leadership to employees and initiative operations when filling in for absent managers.
  • Entered customer data into the Jira system, ensuring that financial and personal information was kept safe.
  • Was in charge of the day-to-day operations for a 3-person team, which included supervision and assignment delegation.
  • Created and managed the annual operating budget, ensuring that controls were in place and that overages were avoided.

Summaries

  • Motivational leader and organizational problem-solver with superior supervisory, team-building, and customer-service abilities.
  • Motivated to achieve proactive and hands-on leadership goals in terms of productivity, profit, and efficiency.
  • Risk assessment Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Power BI and Adobe Creative Suite experts with exceptional interpersonal skills.
  • Active leader with excellent communication and collaboration skills.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Professional with 7 years of experience in the Miscellaneous sector.
  • Internal Control Manager with process improvement and strategic planning abilities.
  • Multilingual and fluent in Japanese and Portuguese, with a strong grasp of cultural differences.
  • With over 3 years of experience in scheduling, staff training, protocol development, and process improvements, this manager is resourceful and adaptable.

Accomplishments

  • Enhanced the internal audit team’s capabilities, leading the automation of Microsoft Excel tools that reduced audit prep time by 56% and improved findings documentation.
  • Established a compliance monitoring framework that resulted in metric certifications, reducing regulatory penalties by $12 annually.
  • Successfully managed a cross-departmental internal control program across 11 subsidiaries, reducing operational risks by 26% over a 4-month period.
  • Implemented a comprehensive budget management system across the department, improving budget accuracy by 67% and avoiding $16 in excess costs.
  • Collaborated with senior leadership to establish a risk-based internal audit plan that addressed 18 high-risk areas, increasing the company’s risk management efficiency by 51%.
  • Created a standardized internal control assessment process, ensuring consistent risk identification and mitigation across 8 business units and decreasing incidents by 27%.
  • Recognized for outstanding leadership by receiving the Innovation Award, after successfully mitigating 9 critical business risks within several months.
  • Reduced the company’s fraud risk exposure by 54% following the introduction of enhanced controls in the payroll and financial operations division.
  • Assessed and significantly improved internal audit procedures, resulting in the identification of 6 major risks and immediate correction within 13 months.
  • Successfully oversaw risk assessments for 11 new business ventures, ensuring full coverage of compliance risks and reducing financial exposure by $18.

Affiliations

  • Member, Chartered Institute of Management Accountants (CIMA)
  • Certified Risk Management Professional (CRMP)
  • Member, Professional Risk Managers' International Association (PRMIA)
  • Deloitte Financial Control and Governance Symposium, Participant
  • Finance Supervisor, Member of program Financial Governance Committee
  • Member, Institute of Internal Auditors (IIA)
  • Member, Association of Certified Fraud Examiners (ACFE)
  • Active participant, Financial Executives International (FEI) Governance Committee
  • Presenter, Annual Internal Controls Best Practices Roundtable
  • Member, AICPA Financial Systems Audit Task Force

Certifications

  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Professional Certification in Internal Controls (APCIC) - framework
  • SAP Certified Application Associate
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Financial Services Auditor (CFSA) - Institute of Internal Auditors (IIA)
  • Association for Project Management (APM)
  • CompTIA Network+
  • Certified Internal Auditor (CIA) – Institute of Internal Auditors (IIA)
  • First Aid/CPR
  • Certified Information Systems Auditor (CISA) - system

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