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Skills

  • Operations monitoring
  • Team management
  • Client need anticipation
  • Customer service
  • Process improvement
  • Customer service expertise
  • Upselling techniques
  • Technical troubleshooting
  • Policy compliance
  • Amusement operations

Work Experiences

  • Actively gathered feedback from club members and presented key insights that led to a 50% improvement in customer satisfaction.
  • Achieved 44% cart availability during peak hours.
  • Maintained optimal machine and device performance by operating, repairing, and cleaning procedure, standard, and system equipment.
  • Spoke with the manager about ride maintenance and repair issues.
  • Achieved consistently high ratings on post-service surveys.
  • Went to all of the available trainings to improve my customer service and framework skills.
  • Achieved a 46% higher retention rate.
  • Achieved resolution within a 24-hour window.
  • Actively responded to and resolved issues.
  • Kept an eye on the facility to ensure that visitors and employees followed the rules and safety procedures in order to protect customers and reduce liability risks.

Summaries

  • Knowledge of ServiceNow in depth, as well as cross-functional collaboration and performance reporting abilities.
  • Excellent workplace focus and multitasking abilities.
  • Communicative and team-oriented, with Jira expertise.
  • Miscellaneous student seeking hands-on experience through an internship in team leadership.
  • Looking forward to taking on a new challenge with a successful team.
  • Strategic thinker with expertise in quality assurance.
  • Committed to proper food handling and adherence to health and safety standards.
  • Motivating leader who has built and managed method teams in the past.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Successfully establishing positive customer relationships, maintaining a professional appearance, and projecting a positive public image.

Accomplishments

  • Led an initiative for inventory tracking that reduced discrepancies by 68% and increased operational accuracy.
  • Streamlined the check-in process for customers, reducing wait times by 21% and enhancing overall guest satisfaction.
  • Coordinated with the merchandising team to create pro shop displays that increased impulse sales by 52% during peak seasons.
  • Crafted personalized equipment recommendations for players, contributing to pro shop revenue growth of 15 in one year.
  • Formulated strategies for upselling membership packages, leading to a 32% increase in premium memberships.
  • Liaised with the course management team to recommend and implement changes that improved course operations and player experiences.
  • Contributed to a 74% increase in pro shop sales year-over-year by applying tailored upselling strategies.
  • Implemented new digital payment and booking systems, reducing transactional errors by 51% and processing time by 51%.
  • Proactively addressed customer inquiries and concerns, leading to 20% retention of regular members.
  • Recognized for consistently going above and beyond in customer service, achieving a customer satisfaction score of 58%.

Affiliations

  • Volunteer, U.S. Kids Golf Foundation Tournament Series 2017 Seattle
  • Certified Golf Club Fitter, International Clubmakers Guild 2020
  • Volunteer Coordinator, Annual Golf Charity Tournament Chicago 2016
  • Member, Ladies Professional Golf Association (LPGA) 2016-Present
  • Trauma-Informed Client Service Certification, National Alliance of Golf 2015
  • Speaker, Golf Technology & CRM Platforms Event 2019 Seattle
  • Member, Golf Operations Supervisors Union Atlanta 2020
  • Certified Tournament Administrator, Golf Tournament Management Microsoft Excel 2015
  • Member, Worldwide Golf Shops Advisory Panel 2016-Present
  • Member, National Alliance for Accessible Golf - Promoting Inclusivity in Golf 2024

Certifications

  • Certified Public Accountant (CPA)
  • Sports Management Certification – Brightline
  • Apple Certified Associate (ACA)
  • SHRM Certified Professional (SHRM-CP)
  • CompTIA Security+
  • Business Analytics Certification - Salesforce
  • Certified Business Analysis Professional (CBAP)
  • American Academy of Financial Management (AAFM)
  • Cisco Certified Internetwork Expert (CCIE)
  • SHRM Senior Certified Professional (SHRM-SCP)

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