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Skills

  • Business operations
  • Expediting repair shop communication
  • First Aid/CPR
  • Forensic claim review
  • Conflict resolution with policyholders
  • Customer service
  • MS Office
  • Interdepartmental collaboration
  • Organization
  • Vendor relationship management

Work Experiences

  • Achieved a flawless record of appraisal report accuracy.
  • Consistently carried and managed a heavy project workload thanks to my exceptional organizational, time management, and collaboration skills.
  • Collaborated with repair shops to audit repair estimates, ensuring adherence to policy terms and saving $14 in unnecessary payouts annually.
  • Looked for industry trends on social media and through online sources.
  • Collaborated with insurance providers.
  • Photographed and detailed reports of vehicle damage and submitted them to the claims department for proper processing.
  • Worked with local body shops to assign repair jobs and arranged for customers to rent vehicles for the duration of the restoration process.
  • Achieved 58% faster claim approval.
  • Conducted damage appraisals on specialized equipment and ensured consistent report accuracy for niche market vehicles.
  • Collaborated with other insurance providers in multi-party incidents to establish accurate shared responsibility for damages.

Summaries

  • Collaborative and effective team leader.
  • Empathy, dependability, and enthusiasm for customer satisfaction.
  • Vehicle design and salvage values are areas in which he excels.
  • Collaborative and effective team leader who has mentored junior appraisers to boost departmental efficiency by 79% and improve performance on repair cost estimation.
  • Conducted assessments in challenging environments.
  • Clear understanding of vendor management and strategic planning as well as data analysis training.
  • Hardworking Material Damage Appraiser with 4 years of telecommuting experience meeting customer needs.
  • Awarded for customer satisfaction.
  • Listening to customers, meeting productivity goals, and staying current on company offerings are all skills she possesses.
  • Insurance processes and documentation are well-understood.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed in-depth knowledge of damage appraisal software, leading to the successful integration of Tableau that reduced manual errors by 65%.
  • Produced detailed appraisal reports outlined with precise metrics that advanced company-wide transparency efforts, improving internal processes by 66%.
  • Achieved Scrum Master in 2017, elevating personal expertise in damage appraisal processes while also increasing team efficiency by 52%.
  • Reduced claim turnover time by 9 days through effective coordination with appraisers, repair facilities, and policyholders.
  • Implemented a streamlined damage assessment reporting system, resulting in a 53% improvement in claim processing speed and reduced backlog.
  • Consulted clients during the damage assessment process, resulting in a 43% reduction in post-settlement complaints and the successful operation of team objectives.
  • Reduced the average settlement expenditure by $12 per claim through effective negotiation and review of damage estimates from third-party repair shops.
  • Led loss assessment reviews on high-value claims, negotiating settlement reductions that saved the company over $3 in 2021.
  • Conducted photo-based appraisals for remote claims, improving the claim handling speed by 33% for regions too far for personal visitations.

Affiliations

  • Accredited Adjuster (AA) Certification from Harbor & Co.
  • National Institute for Automotive Service Excellence (ASE) Certification – Damage Appraisal Specialist
  • American Medical Informatics Association
  • Association for Supply Chain Management (APICS)
  • Property Loss Research Bureau (PLRB) Member
  • American Marketing Association
  • Insurance Institute of America (IIA)– Charter Property Casualty Underwriter (CPCU) Designation
  • Automotive Service Association (ASA)
  • Association for Computing Machinery
  • Certified Collision Repair Network Affiliation

Certifications

  • NHTSA Damage Appraisal Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • Certified Insurance Appraiser – Mobile Vehicles (CIAMV)
  • ASE Master Collision Repair & Refinish Technician
  • CompTIA A+ Technician
  • Project Management Professional (PMP)
  • VeriClaim Certified Auto Damage Appraiser
  • ServSafe
  • Certified Customer Service Operator in Auto Damage Appraisal

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