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Skills

  • Communications
  • Compliance with insurance policies
  • Auto damage appraisal
  • Relationship development
  • Estimating labor and parts
  • Claim cycle time reduction
  • Interdepartmental collaboration
  • Supervision
  • Auto body repair knowledge
  • Conflict resolution with policyholders

Work Experiences

  • Conducted diligent documentation review.
  • Collaborated with other insurance providers in multi-party incidents to establish accurate shared responsibility for damages.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Analyzed repair shop estimates for high-value vehicles, ensuring that policyholder needs and company guidelines aligned at every stage.
  • Examined vehicles that had been involved in accidents and generated reports with estimated repair costs.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Conducted damage assessments on-site.
  • Conducted damage assessments on-site at accident locations and repair facilities, personally handling cases valued up to $18.
  • Had an excellent attendance record and was always on time for work.
  • Assessed damage for accurate insurance claims processing.

Summaries

  • Adept at forensic claim reviews.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Conducted quick and accurate damage assessments.
  • Conducted thorough appraisals.
  • Material Damage Appraiser is a multi-talented Material Damage Appraiser who is consistently rewarded for planning and operational improvements.
  • Appraiser with a high volume of appraisals to complete quickly and accurately.
  • Collaborative and effective team leader who has mentored junior appraisers to boost departmental efficiency by 79% and improve performance on repair cost estimation.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Clear understanding of vendor management and strategic planning as well as data analysis training.
  • Appraised damages for 4 policyholders.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Trained 18 junior appraisers in utilizing new damage assessment tools, elevating overall team proficiency and reducing average repair cost miscalculations by 65%.
  • Resolved product issue through consumer testing.
  • Led loss assessment reviews on high-value claims, negotiating settlement reductions that saved the company over $3 in 2021.
  • Developed client-focused solutions, reducing repeat inspections by 37% by providing accurate initial damage appraisals, ultimately reducing operational costs.
  • Reduced fraudulent claims by 15% via detailed forensic reviews and the introduction of system updates that flagged inconsistencies in damage estimates.
  • Reduced the average settlement expenditure by $12 per claim through effective negotiation and review of damage estimates from third-party repair shops.
  • Collaborated with team of 13 in the development of standard.
  • Achieved Scrum Master in 2017, elevating personal expertise in damage appraisal processes while also increasing team efficiency by 52%.
  • Supervised damage appraisals for accident-site inspections, reducing average claim processing time by 5 days for time-sensitive cases.

Affiliations

  • Association for Supply Chain Management (APICS)
  • National Association of Social Workers
  • Society of Professional Insurance Investigators
  • Jaycees
  • Risk and Insurance Management Society (RIMS)
  • Claims and Litigation Management (CLM) Membership
  • Automotive Service Association (ASA)
  • Association for Computing Machinery
  • Property & Casualty Society Membership
  • Rehabilitation Network Partnerships with procedure

Certifications

  • ICAR Platinum Estimator Certification
  • ASE Master Collision Repair & Refinish Technician
  • NAIC Compliance Certification for Auto Estimators
  • Pro Adjuster Training Certification (Property & Casualty Focused)
  • ServSafe
  • CompTIA Security+
  • Microsoft Certified Systems Engineer (MCSE)
  • NHTSA Damage Appraisal Certification
  • Occupational Safety and Health Administration (OSHA) Certification relevant to Auto & Property Repair Facilities
  • National Association of Subrogation Professionals (NASP) - Subrogation Certification

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