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Skills

  • Regulatory compliance
  • Relationship development
  • Staff training and development
  • Hospitality Operations Streamlining
  • Event Coordination and Setup
  • Cash Handling
  • Cultural event planning
  • Attention to detail
  • Time management
  • Effective Guest Query Resolution

Work Experiences

  • Collaborated with the spa and wellness center.
  • Achieved Employee of the Year for service excellence.
  • Achieved results over 4 months.
  • Collected guest feedback during morning rounds and provided actionable suggestions that led to a 52% increase in guest satisfaction scores.
  • Collaborated with the housekeeping team to ensure 15% of guest rooms consistently exceeded cleanliness standards, as verified by Lakeside Partners inspections.
  • Contributed to a 40% faster onboarding process.
  • Boosted participation in sustainable experiences by 56%.
  • Collaborated with the housekeeping team.
  • Assisted the marketing team by gathering guest insights for social media content, resulting in a higher engagement of 76% on hotel platforms.
  • Immediately notified housekeeping and the maintenance department about guest room issues, such as program and initiative, in order to expedite resolution.

Summaries

  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Hotel Trainee is a friendly and polished Hotel Trainee with demonstrated experience in framework environments.
  • With prompt service and diplomatic communication, well-versed in mitigating customer dissatisfaction.
  • Hotel Trainee who has spent more than 3 years assisting guests with vendor management and quality assurance.
  • Helping guests with reservations, valuables, and luggage is a strong suit.
  • Clear understanding of project management and process improvement as well as strategic planning training.
  • Accomplished at fostering guest satisfaction by gathering feedback and implementing actionable solutions that elevated satisfaction scores by 38%.
  • Analytical approach to assessing guest feedback, contributing to 50% more accurate identification of improvement areas through enhanced feedback systems.
  • Adept at managing logistics.
  • Hotel Trainee with 10 years of successful strategic planning and vendor management experience.

Accomplishments

  • Worked with cross-functional teams to streamline guest billing procedures, reducing overall transaction times by 47% and increasing accuracy.
  • Collaborated with the Front Office Manager to implement new complaint resolution processes, cutting guest service escalations by 39% within 3 months.
  • Implemented a pre-arrival guest outreach system, reducing same-day cancellations by 56% and contributing to higher booking consistency.
  • Implemented a guest feedback loop via follow-up communications, resulting in an increase in positive online reviews by 69% over 2017.
  • Assisted in the implementation of a new loyalty rewards program, which contributed to a 27% increase in returning guest stays within 2020.
  • Collaborated with housekeeping and maintenance staff to ensure room availability met or exceeded 47% occupancy during high-demand periods.
  • Played a key role in ensuring Summit Group compliance through regular room spot-checks and audits across 14 departments.
  • Played a key role in achieving 9 five-star reviews by offering proactive solutions in Workday, enhancing the guest experience.
  • Developed and optimized a housekeeping checklist that ensured rooms consistently met Ironclad Systems cleanliness standards.
  • Initiated a new rapid-response protocol for resolving maintenance issues in guest rooms, decreasing average resolution time by 79% minutes.

Affiliations

  • Association for Computing Machinery
  • International Association of Administrative Professionals
  • Association of Information Technology Professionals
  • International Society of Hotel Associations (ISHA)
  • Rotary International
  • Event Industry Council (EIC)
  • Jaycees
  • National Association of Hotel Veterens (NAHV)
  • American Medical Informatics Association
  • World Tourism Organization (UNWTO)

Certifications

  • Restaurant Management Certificate Northwind
  • Guest Experience Improvement Expert Certification
  • Google Certified Professional Cloud Architect
  • Certified Hospitality and Tourism Management Professional (CHTMP)
  • SHRM Certified Professional (SHRM-CP)
  • Events and Hospitality Management Certificate Ironclad Systems
  • Food Safety Manager Certification Georgia Department of Health
  • Hospitality Revenue Management Certificate Northwind
  • Certified Event Professional (CEP)
  • Certified Front Desk Representative (CFDR)

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