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Skills

  • Payment collection
  • Communications
  • Appointment scheduling
  • Business operations
  • Data entry accuracy
  • Cross-departmental coordination
  • Supervision
  • Call center operations
  • Data entry
  • Operational improvement

Work Experiences

  • Achieved results within 2022.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.
  • Achieved reduction over 6 months.
  • Collaborated with marketing to inform patients about new services, increasing appointment rates for HubSpot by 70% in 2016.
  • Had an excellent attendance record and was always on time for work.
  • Assisted in the development of new patient flow protocols, increasing operational efficiency by 26%.
  • Collaborated with the billing department to resolve denied claims, recovering an average of $3 in review processes.
  • Achieved improvement in 2015.
  • Transported Microsoft Excel to one year customer locations.
  • Adopted method.

Summaries

  • Collaborative professional with a track record of success.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Certified in Six Sigma.
  • Achieved measurable time savings.
  • Conducted personalized post-appointment follow-ups.
  • Addressed patient needs effectively.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Collaborated on new patient flow protocols.
  • Boosted accuracy.
  • Comprehensive knowledge of stakeholder engagement and a dedication to patient satisfaction.

Accomplishments

  • Achieved 17% reduction in data entry errors with implementation of new patient registration protocols within HubSpot, improving first-pass claim acceptance.
  • Crafted daily reports for senior management, enabling real-time monitoring of clinic throughput and contributing to a 23% improvement in staff allocation.
  • Implemented monthly staff workshops, improving cross-functional knowledge sharing and reducing inter-team errors by 52%.
  • Implemented patient self-service kiosks that decreased check-in wait times by 6 minutes, leading to 56% improvement in patient throughput.
  • Piloted a customer service improvement initiative that increased positive patient feedback by 73% within 14 months.
  • Reduced claim rejection errors by 67% through continuous training on insurance policy changes and by streamlining documentation process.
  • Developed and delivered training programs that reduced onboarding time for new staff by 82% and improved consistent utilization of software.
  • Optimized referral management processes for over 12 patient cases, reducing approval delays and improving care coordination.
  • Collaborated with billing department to streamline claims submission process, successfully lowering billing denials by 51% and increasing revenue.
  • Trained and supervised a team of 10 access representatives on both front- and back-office tasks, improving overall department performance by 64%.

Affiliations

  • American Medical Billing Association (AMBA)
  • Certified Healthcare Access Associate (CHAA)
  • American Marketing Association
  • Association for Computing Machinery
  • American Association of Healthcare Administrative Management (AAHAM)
  • Health Professions Network (HPN)
  • Association for Patient Experience (AfPE)
  • Association of Information Technology Professionals
  • National Patient Advocate Foundation (NPAF)
  • Medical Group Management Association (MGMA)

Certifications

  • Time Management Professional Development Course – Northwind
  • Patient Experience Certification by The Beryl Institute
  • Certified Healthcare Access Manager (CHAM) - Meridian
  • Advanced Customer Relationship Management (CRM) Certification - QuickBooks
  • Certified Public Accountant
  • Payment Collection Specialist Certification – Meridian
  • Insurance Authorization Specialist Certification – Harbor & Co.
  • Continuing Education in Insurance Verification Procedures – Summit Group
  • OSHA Healthcare Compliance Certification 2021
  • Certified Electronic Health Records Specialist (CEHRS) - Brightline

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