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Skills

  • Healthcare policy adherence
  • Document filing
  • Health Information Management Systems (HIMS)
  • Data entry accuracy
  • Budgets
  • Electronic Medical Records (EMR) Management
  • Billing discrepancy resolution
  • Healthcare privacy and compliance (e.g., HIPAA)
  • Continuous process improvement
  • Relationship development

Work Experiences

  • Collaborated with system customers to determine their needs and deliver metric service.
  • Boosted daily operational capacity by 82%.
  • Explained treatment plans and payment options.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Transported Microsoft Excel to one year customer locations.
  • Went over the doctors' daily care slips.
  • Achieved results in 2020 according to internal metrics.
  • Was in charge of compiling and reviewing medical records.
  • Assisted leadership in compliance audits and government reporting, leading to regulatory approval and minimizing touchpoints of noncompliance.
  • Achieved a 79% success rate.

Summaries

  • Medical administrative professional with 10+ years of experience in patient care.
  • Boosted accuracy.
  • Able to spearhead the implementation of telemedicine solutions, resulting in a 59% growth in remote appointment bookings and patient access.
  • Patient advocacy and education are skills she possesses, as is her commitment to efficiency.
  • Complete patient education is a success.
  • Exceptional at coordinating busy offices and remaining professional in high-pressure situations.
  • Comprehensive knowledge of stakeholder engagement and a dedication to patient satisfaction.
  • Achieved measurable time savings.
  • Achieved a 61% growth in remote appointment bookings.
  • Committed to improving healthcare systems.

Accomplishments

  • Managed over 15 electronic medical records in compliance with metric healthcare regulations, increasing office-wide data security and reducing audit discrepancies.
  • Implemented patient self-service kiosks that decreased check-in wait times by 6 minutes, leading to 56% improvement in patient throughput.
  • Prepared monthly analytics on check-in times and waitlist trends, leading to a 22% increase in operational efficiency after presented recommendations were implemented.
  • Collaborated with billing department to streamline claims submission process, successfully lowering billing denials by 51% and increasing revenue.
  • Led a team initiative that introduced digital patient pre-registration tools, reducing walk-in registration times by 34%.
  • Trained and supervised a team of 10 access representatives on both front- and back-office tasks, improving overall department performance by 64%.
  • Led a cross-departmental task force to optimize appointment scheduling practices, reducing patient no-show rates by 72%.
  • Coached a team of 2 employees in using healthcare software QuickBooks to reduce registration errors by 44%, improving patient experience.
  • Implemented multi-lingual patient registration processes, leading to over 83% improvement in non-English speaking patient satisfaction.
  • Maintained a 42% accuracy rate in patient data management, reducing instances of insurance claim rejections and write-offs.

Affiliations

  • Rotary International
  • Certified Professional Coder (CPC)
  • Institute of Healthcare Improvement (IHI)
  • Hospital Revenue Cycle Professional Association (HRCPA)
  • The Healthcare Leadership Council (HLC)
  • Certified Revenue Cycle Specialist (CRCS)
  • University Hospital Patient Access Roundtable
  • Association of Business Process Management Professionals – Healthcare Division
  • American Medical Informatics Association
  • Project Management Institute (PMI) - Healthcare Community

Certifications

  • Certified Medical Reimbursement Specialist (CMRS) - 2017
  • Apple Certified Associate (ACA)
  • Certified Public Accountant (CPA)
  • Continuing Education in Insurance Verification Procedures – Summit Group
  • Certified Specialist in Business Intelligence (CSBI) - HFMA
  • Patient Experience Certification by The Beryl Institute
  • Certified Business Analysis Professional (CBAP)
  • Medical Billing and Coding Certification – Summit Group
  • Basic Life Support Certification (BLS) – Atlanta
  • Cisco Certified Network Associate (CCNA)

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