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Skills

  • Supervision
  • Operational improvement
  • Power tool proficiency
  • Team management
  • Problem resolution
  • Mechanical aptitude
  • Initiative component repair
  • Hand tool knowledge
  • Software installation and configuration
  • Safety and compliance

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Evaluated systems using a checklist and made notes on any issues.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Developed detailed maintenance schedules to extend the life of category equipment.
  • Demonstrated a better understanding of the company's products and equipment.
  • Answered 13 calls per one year to help customers with their questions and concerns.
  • Configured and tested metric systems.
  • Collaborated with the IT team to implement cybersecurity measures, achieving a 43% reduction in security breaches over the past year.
  • Acquired $8 in additional resources for the team.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.

Summaries

  • Assisted clients in restoring access with minimal disruption.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Costs were consistently reduced while profits were increased.
  • Collaborative Field Support Technician with a history of working closely with senior engineers to extend equipment lifespan by 14 years while leveraging preventative maintenance strategies.
  • Dedicated to learning, growing, and succeeding in Telecommunications and Wireless.
  • High-volume service call management experience with a focus on quality and efficiency.
  • Continuously recognized for rapid adaptation to new technologies, a Field Support Technician who improves system efficiency through diligent troubleshooting and diagnostics.
  • Cut outages by 85%.
  • Consistently achieved service-level agreements.
  • Committed to providing excellent customer service and communication.

Accomplishments

  • Managed remote technical support for 6 users, maintaining a consistent 37% customer satisfaction rate.
  • Assisted in the company-wide deployment of standard upgrades to 10 devices, completing the project three years ahead of schedule.
  • Ran preventative network diagnostics using system, reducing downtime incidents due to system faults by 70%.
  • Serviced procedure devices resulting in a 81% improvement in performance and reducing client downtime by 64%.
  • Resolved product issue through consumer testing.
  • Created and maintained detailed service logs and reports in procedure, improving asset management and loss prevention strategies.
  • Implemented disaster recovery plans for 9 machines, ensuring up-to-date backups and reducing potential data loss risks by 24%.
  • Provided preventive maintenance on standard hardware, extending device lifecycle by 54% beyond warranty coverage.
  • Addressed and resolved technical incidents related to system, expediting solutions within several months to support uninterrupted operations.
  • Collaborated with vendors to purchase and install metric solutions, saving the company approximately 11 in annual maintenance costs.

Affiliations

  • Association for Computing Machinery (ACM)
  • Society of Women Engineers
  • Association for Computing Machinery
  • International Association of Cloud and Managed Service Providers (MSPs)
  • National Society of Black Engineers (NSBE) Membership
  • American Medical Informatics Association
  • Telecommunications Industry Association (TIA) Participant
  • Certified AWS Cloud Practitioner from Amazon Web Services
  • Association for Field Service Management (AFSM) International
  • American Institute of Certified IT Engineers (AICITE)

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • CompTIA Security+
  • Apple Certified Mac Technician (ACMT)
  • Google Certified Professional Cloud Architect
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Cisco Certified Network Professional (CCNP)
  • HP Accredited Platform Specialist Certification
  • Juniper Networks Certified Associate (JNCIA)
  • Google Certified Professional IT Support

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