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Skills

  • Interdepartmental collaboration
  • Operational improvement
  • Staff management
  • Budgets
  • Process improvement
  • Workforce scheduling
  • Project organization
  • Relationship development
  • Business operations
  • Customer service

Work Experiences

  • Oversaw a group of 4 framework associates who dealt with the department's daily and complex requirements.
  • Created process and category reports on a regular basis to evaluate performance, adjust strategies, and keep operations agile and sustainable.
  • Analyzed complex data sets and trends to generate actionable insights, influencing executive-level decisions on portfolio management.
  • Reviewed established policies and procedures in order to assume temporary leadership roles, motivate employees, and ensure that program operations ran smoothly.
  • Assessed suppliers in order to assess delivery quality, timeliness, and compliance, maintain tight cost controls, and maximize business operational efficiency.
  • Achieved a 15% reduction in project overlaps.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Adjusted the project approach.
  • Taught Principal Project Officers and Principal Project Officers effective customer service techniques, resulting in a 16% increase in client satisfaction.
  • Used forecasting to figure out what changes needed to be made in the supply chain.

Summaries

  • Ability to use sound judgment and independent decision-making skills to positively impact company success.
  • Offering a can-do attitude and a track record of success in coordinating and monitoring operations across multiple departments.
  • To take on a new role in a process setting, I'm ready to offer exceptional leadership and planning abilities.
  • Develop strategic business partnerships and relationships.
  • Strengths in budget management and risk assessment backed up by Community and Public Service training.
  • Optimize long-term success by effectively balancing targets with resources.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Successful and innovative Executive Manager with extensive experience and a track record of re-energizing and restructuring organizations, developing strategic initiatives, and seizing new business opportunities.
  • Customer-focused professional with 6 years of experience in the Community and Public Service sector.
  • Customer-focused team player with expertise in maximizing customer satisfaction while increasing profits and client acquisition.

Accomplishments

  • Documented and resolved category which led to standard.
  • Initiated a comprehensive risk management framework that reduced potential project risks by 46% and improved stakeholder confidence.
  • Developed and maintained strong vendor relationships, securing favorable contractual terms that reduced project costs by 24% over one year.
  • Resolved product issue through consumer testing.
  • Crafted impactful change management strategies that transitioned Summit Group smoothly into new operational frameworks with minimal disruption.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Developed vendor management protocols that resulted in 79% faster onboarding processes with enhanced legal and contractual compliance.
  • Spearheaded a comprehensive training program for 5 staff members, increasing department-wide efficiency by 84% within three years.
  • Redesigned internal communication flows for project updates, resulting in a 85% reduction in project delay due to miscommunication.
  • Led coordination and delivery for cross-agency initiatives, ensuring compliance with governmental regulations and policies across 2 departments.

Affiliations

  • Freemason
  • American Medical Informatics Association
  • Rotary International
  • Society of Logistics Engineers (SOLE) - Project supply chain management and logistics
  • Society of Human Resource Management
  • Society for Information Management (SIM) - Leadership Development
  • American Marketing Association
  • IT Service Management Forum (itSMF) - ITIL Certification and Continuous Improvement Best Practices
  • Technology Business Management Council (TBM) - Optimizing IT Resources for Project Alignment
  • International Institute of Business Analysis™ (IIBA®) - CBAP® Certification

Certifications

  • Certified in the Governance of Enterprise IT (CGEIT)
  • Apple Certified Associate (ACA)
  • ICAgile Certified Professional in Leading with Agility (ICP-LEA)
  • Cloud Security Certification (AWS Certified Security – Specialty)
  • Certified Six Sigma Black Belt (CSSBB)
  • CompTIA Security+
  • Advanced Certified ScrumMaster (A-CSM)
  • Management of Portfolios (MoP) Practitioner
  • Certified in Risk and Information Systems Control (CRISC)
  • CompTIA Network+

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