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Skills

  • Home and recreational insurance sales
  • Proactive team player
  • Policy coverage expert
  • Relationship development
  • Process improvement
  • Negotiation skills
  • Process equipment
  • Personable
  • Excellent people skills
  • Team management

Work Experiences

  • Raised the stakes.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Presented account proposals in a timely and professional manner.
  • Sought advice.
  • Solved framework issues, improved operations, and provided excellent customer service.
  • Examined claim forms and other records to determine insurance coverage.
  • Conducted agent and claimant interviews to review questionable claims to correct omissions and errors.
  • Used sound judgment and made sound decisions to examine over 4 claims per week.
  • Recommendation
  • Completed and maintained all types of personal lines insurance policies within the agency.

Summaries

  • Motivated
  • Excellent communication skills as evidenced by 7 years of experience interviewing experts, witnesses, and claimants in order to compile data.
  • Seasoned
  • Property Claims Adjuster with exceptional customer service abilities.
  • A current Series 6 license is required.
  • To increase revenue and meet sales goals, a client-focused Insurance Sales Agent is successful at developing leads and analyzing market trends.
  • Known for providing the highest level of service to discerning clients.
  • Articulate
  • Proven track record of using excellent negotiating skills to speed up settlements.
  • Deadline-driven

Accomplishments

  • Expanded book of business for property and casualty insurance for small business owners, and commercial and residential accounts from $14 to $11 million.
  • Improved accuracy in estimating repair costs, achieving a reduction in claim overpayments by 68% over 18 months.
  • Managed $4 book of business.
  • Developed relationships with policyholders and contractors, improving claims turnaround time by 8 business days and enhancing customer satisfaction.
  • Reviewed damage estimates and repair quotes for accuracy, resulting in a 37% reduction in disputed claims and increasing client retention.
  • Reviewed and audited independent adjuster files, ensuring consistency in estimates and improving data accuracy by 45% %.
  • Managed high-complexity claims, including total loss evaluations and rebuild estimates, consistently delivering solutions within budget and deadlines.
  • Utilized specialized software like Adobe Creative Suite to streamline the claims evaluation process, reducing manual errors and achieving 31% faster turnaround times.
  • Facilitated detailed investigations of fire, water, wind, and weather-related claims, reducing time to claim resolution by 65%.
  • Reviewed, revised, and drafted new documentation procedures resulting in a 54% increase in accuracy of claims reporting and documentation.

Affiliations

  • Affiliate, Association of Certified Fraud Examiners (ACFE) for Insurance Adjusters
  • Association of Information Technology Professionals
  • Active Member, National Association of Public Insurance Adjusters (NAPIA)
  • Freemason
  • National Association of Social Workers
  • Association for Computing Machinery
  • Certification Holder, Certified Property Casualty Underwriter (CPCU) Society
  • American Marketing Association
  • Member, Insurance Institute of America (IIA) for Property Adjusters
  • Society of Human Resource Management

Certifications

  • FEMA Public Assistance Grant Certification
  • Xactimate Certified Trainer Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Associate in Insurance Services (AIS)
  • License in Conducting Pre-Loss & Post-Loss Inspections
  • Building Science Institute: Building Analysis Pro Certification
  • National Flood Insurance Program (NFIP) Certification
  • Certified Risk Manager (CRM)
  • Commercial Building Inspector Certification
  • Adjuster License Illinois

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