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Skills

  • Operational improvement
  • Process improvement
  • MS Office
  • Professional phone etiquette
  • Organization
  • Detail-oriented auditing
  • Supervision
  • Knowledge of vehicle title laws
  • Conflict resolution
  • Adept at handling customer complaints

Work Experiences

  • Achieved a 100% data integrity score.
  • Achieved results within the past year.
  • Achieved $17 cost savings.
  • Transported Power BI to one year customer locations.
  • Analyzed metrics from online self-service portals.
  • Consistently exceeded monthly vehicle verification targets.
  • Awarded in 2022.
  • Addressed customer complaints concerning complex DMV procedures, resolved over 16 cases resulting in a 90% satisfaction rate.
  • Looked for industry trends on social media and through online sources.
  • Saved $18 by putting in place cost-cutting measures that addressed long-standing issues.

Summaries

  • Authored a comprehensive guide to vehicle registration requirements, greatly improving customer understanding and reducing misfiled applications by 39%.
  • Achieved 65% more timely completion of vehicle emissions checks.
  • Adept at contributing to policy changes.
  • Collaborated with law enforcement.
  • Collaborated with regulatory agencies.
  • Achieved a 28% decrease in application review times.
  • Aptitude for handling complex customer complaints.
  • Clear understanding of project management and data analysis as well as workflow optimization training.
  • Avoided penalties worth $13.
  • Adept at contributing to policy changes, having driven adjustments to statewide DMV procedures by sharing actionable insights from daily field operations.

Accomplishments

  • Conducted comprehensive vehicle inspections per state and federal guidelines, achieving a compliance rate of 69%.
  • Contributed to a process initiative, reducing paper waste by 56% through the introduction of electronic registration systems.
  • Trained and mentored 18 team members in DMV policies, boosting team efficiency by 61% within 2019.
  • Documented and resolved system which led to method.
  • Decreased vehicle registration processing time by 72% by transitioning from manual to automated systems within a year.
  • Standardized vehicle decommissioning processes, maintaining a 50% rate in audit compliance and data integrity.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Reduced errors in vehicle title processing by 83% through the implementation of enhanced quality controls and audit processes.
  • Facilitated the launch of a digital DMV platform that reduced in-person visits by 58% and improved processing efficiency.
  • Partnered with external stakeholders to streamline administrative workflows, eliminating the backlog of 6 pending registration submissions.

Affiliations

  • National Association of Social Workers
  • American Board for Certification in Vehicle Inspections and Standards (ABCVIS)
  • Society of Fleet Supervisors
  • American Association of Motor Vehicle Administrators (AAMVA)
  • International Traffic Records Forum 2019
  • Certified Automotive Fleet Manager (CAFM) 2020
  • Certified Fraud Examiner (CFE) – Specialization in Vehicle Documentation
  • National Association of Tax Professionals (NATP) - Chicago Chapter
  • American Medical Informatics Association
  • Toastmasters

Certifications

  • Customer Relationship Manager (CRM) Certification - process
  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Auto Dealership Operations Certificate - standard
  • Data Analysis and Visualization - category
  • Certified Business Analysis Professional (CBAP)
  • Customer Service Excellence Certificate - system
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Manager of Vehicle Fleet (CMVF) - category

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