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Skills

  • Billing and collections expert
  • Closing processes
  • Interpersonal and written communication
  • Client assessment and analysis
  • ERP software
  • Data-driven decision making
  • Statutory Reporting
  • Inspection reviews
  • Dinner service planning
  • Fixed asset reporting familiarity

Work Experiences

  • In charge of day-to-day operations and equipment maintenance in the initiative department.
  • Identified
  • Identified appropriate method solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Provided management with category updates on renewal progress, at-risk renewals, and renewal forecasts.
  • Prepared routine legal correspondence and memoranda for attorney partners.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Had planned ahead.
  • Quickly identified problems and alerted MST Account Representative to any potential project delays.
  • Followed up with customers by phone or email after each merchandise sale to answer any last-minute questions.
  • Responded quickly to customer concerns and resolved framework issues using team leadership and performance reporting.

Summaries

  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Articulate
  • Proactive
  • Dependable
  • A responsible and courteous self-starter seeking a position in sports management or scouting with a forward-thinking organization.
  • Motivated individual.
  • Ambitious
  • Customer service specialist with 8 years of process experience who is dedicated and detail-oriented.
  • Expert
  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.

Accomplishments

  • Instrumental in recovering past-due accounts, reducing accounts receivable aging by 16%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Built and presented quarterly business reviews for key accounts, resulting in increased engagement and renewal rates of 26%.
  • Reengineered sales reporting dashboards using SAP, improving data accuracy and reducing reporting time by 54%.
  • Earned recognition as Top Performer recipient in 2015 for surpassing sales goals by consistently outperforming quarterly targets by over 42%.
  • Documented and resolved system which led to method.
  • Led training sessions for junior account representatives, facilitating 44% improvement in overall team performance.
  • Built and maintained relationships with over 17 enterprise-level clients, resulting in 41% customer retention over a 2023-year period.
  • Consistently exceeded quarterly sales quotas by 64% through the execution of B2B sales strategies.
  • Executed high-touch account strategies for top-tier clients, achieving a customer satisfaction score of 31% in post-sales surveys.

Affiliations

  • Active Participant, Sales Performance Institute Workshops - Learned valuable insights on sales performance metrics and their application to drive business growth.
  • Active Attendee, Business Networking International (BNI) Chapter - Participated in meetings that encouraged the sharing of leads alongside networking with potential clients within Denver.
  • Affiliate, International Customer Service Association (ICSA) - Participated in roundtables and discussions geared towards improving industry-wide customer service standards.
  • Event Attendee, Account Management Summit - Engaged in key discussions and presentations focused on improving account representative-client relationships for long-term partnerships.
  • Active Participant, Project Management Institute (PMI) Sales Management Workgroup – Contributed to workshops focused on streamlining project workflows for improved client-centric sales operations.
  • Certified, American Management Association (AMA) – Sales Planning & Execution - Gained skills to conduct effective quarterly business reviews and targeted sales planning strategies.
  • Member of LinkedIn Sales Solutions Group - Engaged in peer-to-peer discussions about leveraging social media as a tool for prospecting and client outreach in commercial account management.
  • Certification, Microsoft Excel Certification - Advanced proficiency in utilizing Excel to track daily, weekly, and quarterly business metrics for effective performance monitoring.
  • Course Completed, Certificate in Data Analytics for Sales - Improved my ability to analyze customer data through advanced tools, leading to a 42% optimization in account strategy.
  • Affiliate, Toastmasters International - Enhanced public speaking and sales presentation skills that translated to improved client engagement and account review presentations.

Certifications

  • Certified Sales Leadership Professional (Meridian, 2015)
  • KPI Monitoring & Analysis Certificate Meridian 2019
  • Certified Business Development Professional (CBDP) - 2018
  • Certified Customer Success Manager (CCSM)
  • Data-Driven Decision Making Certificate - Lakeside Partners 2022
  • Revenue Cycle Optimization Certification initiative
  • Salesforce Certified Administrator - 2017
  • Certified Performance Analyst Ironclad Systems 2021
  • Customer Relationship Management (CRM) Certification - QuickBooks
  • Certified Revenue Growth Professional (CRGP) - Lakeside Partners

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