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Skills

  • Communications
  • Data analysis
  • User interface understanding
  • Extremely organized
  • Organization
  • Pricing tool development
  • Vendor interaction
  • Process improvement
  • Regulatory compliance
  • Strong verbal communication

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Started two key partnerships that resulted in a 54% increase in revenue.
  • Gave each guest any information they needed about the resort and the surrounding area.
  • Achieved high ratings on multiple platforms including Workday.
  • Created boardroom and courtroom multimedia presentations that included video and text-synced depositions for better understanding.
  • Metric helped me achieve $137,000.
  • Achieved high satisfaction.
  • Transported Tableau to 18 months customer locations.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Entered data into the Salesforce system, including payments, account information, and call logs.

Summaries

  • Motivated Front Desk Concierge with experience managing large-scale projects, including budgeting and administration.
  • Able to resolve conflicts effectively.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Through the Concierge position, I'd like to assist a top-tier hotel in achieving even greater success.
  • Dedicated to learning, growing, and succeeding in Travel and Hospitality.
  • Among his accomplishments is the creation of a program app for use in the framework industry.
  • Working with Agile and Scrum methodologies to meet project milestones within specified timeframes is a strong suit.
  • Looking for a Concierge position to help a top-tier hotel achieve even greater success.
  • Professional in the hospitality industry with in-depth knowledge of venues, tourist attractions, dining, and entertainment options.
  • Strengths in budget management and strategic planning backed up by Travel and Hospitality training.

Accomplishments

  • Successfully managed group reservations for events, coordinating with multiple departments to ensure seamless execution and guest satisfaction.
  • Boosted guest room upgrades and extended stays by identifying patterns in guest preferences, resulting in an increase of $16 revenue within the past year.
  • Seamlessly handled high volumes of check-ins and check-outs, averaging 4 guests per hour during peak times while maintaining a calm and friendly demeanor.
  • Regularly collaborated with management to implement cost-saving initiatives at the front desk, resulting in a 18% reduction in operational costs.
  • Proactively rebooked rooms and made alternative arrangements for guests during overbooking situations, ensuring a positive experience for all parties involved.
  • Trained new front desk staff on core procedures, service protocols, and software usage, reducing the onboarding period by 19% while improving team efficiency.
  • Facilitated check-in/check-out procedures for an average of 10 guests per day during peak hours without compromising on quality of service.
  • Monitored and maintained hotel lobby and public areas to ensure consistent cleanliness and presentation, enhancing guests' first impressions.
  • Handled special VIP guest requests, ensuring all needs were met and delivering an exceptional experience that contributed to repeat business and direct referrals.
  • Aided in the successful deployment of a cloud-based guest management system, significantly improving the accuracy of guest data tracking and service customization.

Affiliations

  • Society of Human Resource Management
  • Society of Women Engineers
  • Society of Human Resource Management (SHRM)
  • Association for Supplier Excellence in Hospitality
  • Association of Luxury Hospitality Professionals
  • Guest Service Professionals of Denver
  • Project Management Institute
  • International Association of Administrative Professionals
  • Default Global Hospitality Network
  • Freemason

Certifications

  • Conflict Resolution Certification – Meridian
  • First Aid/CPR Certified
  • Luxury Hotel Operations Certification – Lakeside Partners
  • CPR and First Aid Certification - Brightline
  • Front Desk Operations and Management Certificate – Northwind
  • Project Management Professional (PMP)
  • Team Leadership in Hospitality Certificate – Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Hospitality and Tourism Management Professional (CHTMP) - AHLEI

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