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Skills

  • Program equipment
  • Upselling techniques
  • Business operations
  • ServSafe
  • Budgets
  • Customer Interaction During High Volume
  • Accurate Sales Reporting
  • Time management
  • Project organization
  • Cycle counting

Work Experiences

  • Cleaned the walls, fans, and drains in the bakery coolers, display cases, and work area.
  • Achieved 47% compliance.
  • Restocked condiments, beverages, and supplies while keeping the service areas clean.
  • Achieved Employee of the Year for highest departmental sales.
  • Controlled daily food preparation.
  • Collaborated with kitchen staff to produce and serve seasonal menu specials, resulting in an 65% increase in sales of ServiceNow items.
  • Collaborated with chefs to revamp the menu.
  • Conducted regular checks on kitchen cleanliness.
  • Cross-trained in multiple roles.
  • Cleaned the kitchen surfaces and equipment, took out the trash, and double-checked that all of the kitchen tools were in working order.

Summaries

  • Within Customer Service, senior Food Service Clerk and outstanding performer in risk assessment and process improvement.
  • Strengths in client relations and project management backed up by Customer Service training.
  • To increase patron satisfaction, work effectively in teams to prepare timely, high-quality food.
  • Food Service expert with 10 years of experience in the service industry.
  • Exhibited superiority in data analysis and workflow optimization.
  • Food Service Clerk with 4 years of experience at the deli counter.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • To efficiently deliver high-quality service and promote customer loyalty, I am skilled at team leadership and process improvement.
  • Motivated Food Service Worker who is used to following recipes to the letter when preparing food ingredients and dishes.
  • Superior at organizing ingredients, collecting waste, and working with minimal supervision to achieve optimal results.

Accomplishments

  • Collaborated with front-of-house and kitchen staff to ensure seamless communication and delivery of orders, minimizing errors by 54%.
  • Enhanced customer loyalty through personalized food recommendations, leading to a 19% growth in regular clientele.
  • Improved team efficiency through effective delegation during rush periods, increasing overall service processing speed by 80%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Coordinated with kitchen staff to expedite orders, reducing wait times during high-volume hours by 60% minutes.
  • Collaborated with suppliers to maintain consistent ingredient availability, resulting in a 45% reduction in stock shortages.
  • Consistently achieved metric by utilizing effective upselling techniques during each shift.
  • Reduced order errors through a refined order-taking process, achieving a 35% improvement in accuracy.
  • Developed a clean-as-you-go system in the kitchen to maintain hygiene standards, resulting in zero citations from health inspectors during 2016.
  • Certified in Lean, demonstrating expertise in food safety and hygiene.

Affiliations

  • Environmental Health Specialists Association (EHSA)
  • National Restaurant Association (NRA)
  • Certified Professional Food Manager (CPFM) Program
  • National Association of Social Workers
  • Food Retailers Association (FRA)
  • Students and Professionals in the Food Industry (SPFI)
  • American Medical Informatics Association
  • Retail Bakers of America (RBA)
  • International Food and Beverage Technology Association (IFBTA)
  • International Fresh Produce Association (IFPA)

Certifications

  • La Châine des Rôtisseurs Culinary Certification
  • Restaurant Revenue Management Certificate
  • Microsoft Certified Systems Engineer (MCSE)
  • Nutrition and Menu Planning Program
  • CompTIA A+ Technician
  • Salesforce
  • Food Allergen Awareness Certification
  • Certified Hospitality Supervisor (CHS)
  • SHRM Certified Professional (SHRM-CP)
  • Accredited Accident Prevention Program Certificate

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