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Skills

  • Stockroom organization
  • Food assembly
  • Customer issue resolution
  • Regulatory compliance
  • Customer Interaction During High Volume
  • Team management
  • First Aid/CPR
  • Cash and credit card transactions
  • POS systems proficiency
  • Budgets

Work Experiences

  • Decreased overall food waste by 45%.
  • Conducted rigorous training.
  • Collaborated with chefs to revamp the menu.
  • Assisted over 12 customers daily.
  • Increased customer satisfaction by following standard recipes and making adjustments based on individual customer needs.
  • Achieved a 44% reduction in customer complaints.
  • Collaborated with local suppliers to source fresh and sustainable ingredients, promoting a farm-to-table initiative that drew in 17 new customers.
  • Achieved 47% compliance.
  • Achieved zero violations during 2016 inspections.
  • Conducted regular checks on kitchen cleanliness.

Summaries

  • Well-organized and efficient, with a strong desire to please customers.
  • Food Service Clerk is a multi-talented Food Service Clerk who is consistently rewarded for planning and operational improvements.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Able to work under pressure.
  • Food Service expert with 10 years of experience in the service industry.
  • Achieved zero violations during 2020 health department evaluations.
  • Within Customer Service, senior Food Service Clerk and outstanding performer in risk assessment and process improvement.
  • Offering 4 years of food preparation and customer service experience.
  • Food Service Clerk with extensive experience in foodservice and related positions.

Accomplishments

  • Conducted weekly spot checks to ensure compliance with health department regulations, achieving 31% compliance during 2023 inspections.
  • Developed a clean-as-you-go system in the kitchen to maintain hygiene standards, resulting in zero citations from health inspectors during 2016.
  • Developed allergen awareness practices that led to increased customer safety and improved customer satisfaction by 27%.
  • Streamlined stockroom organization, reducing time spent locating items by 53%, leading to more efficient kitchen workflow.
  • Resolved product issue through consumer testing.
  • Assisted in launching a monthly special promotion, contributing to a 53% increase in overall sales for that period.
  • Strengthened vendor relations leading to negotiated pricing reductions by 45%, positively impacting overall food costs.
  • Introduced new menu items that appealed to special-diet customers, contributing to a 16% growth in customer base.
  • Led the introduction of a new POS system, increasing transaction accuracy and reducing checkout times by 54%.
  • Documented and resolved system which led to metric.

Affiliations

  • International Association of Culinary Professionals (IACP)
  • Lions Club
  • American Society of Safety Professionals
  • International Food and Beverage Technology Association (IFBTA)
  • Association for Healthcare Foodservice (AHF)
  • Certified Professional Food Manager (CPFM) Program
  • Association of Information Technology Professionals
  • Retail Bakers of America (RBA)
  • Food Safety Consortium
  • National Association of College & University Food Services (NACUFS)

Certifications

  • Inventory and Cost Control Management Certificate
  • Certified Public Accountant
  • Certified Master Baker (CMB)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Food Handler Certification (varies by state)
  • Certified Hospitality Supervisor (CHS)
  • Customer Service Skills Certification (National Restaurant Association)
  • Online OSHA Food Service Safety Training
  • La Châine des Rôtisseurs Culinary Certification

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