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Skills

  • Client rights advocacy
  • Community Resource Navigation
  • Budgets
  • Case management
  • Trauma-informed care
  • MS Office
  • Client Retention Strategies
  • Advocacy Workshop Development
  • Problem resolution
  • Client action plan development

Work Experiences

  • Collaborated with the logistics team to develop advocacy workshops aimed at empowering individuals within the metric community.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Aided 17 people per several months.
  • Maintained detailed records of program operations and participant activities.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Oversaw the delivery of system project by method team, which resulted in category.
  • Achieved results over 18 months.
  • Achieved 47% better representation of metric.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Advocated for the inclusion of marginalized groups in community decision-making processes, resulting in 33% better representation of initiative in one year.

Summaries

  • Achieved a 52% success rate.
  • Boosted outreach program participation by 53%.
  • Accomplished in leading peer mentorship programs and advocate training sessions, improving team certification rates by 49% and enhancing service delivery efficiency.
  • Clear understanding of cross-functional collaboration and client relations as well as strategic planning training.
  • Team leadership is something I'm familiar with, and I'm always looking for ways to improve operations and personalize assistance.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Peer Advocate is a multi-talented Peer Advocate who is consistently rewarded for planning and operational improvements.
  • Collaborative Peer Advocate.
  • Achieved sustainable change for individuals.
  • Within Miscellaneous, senior Peer Advocate and outstanding performer in cross-functional collaboration and vendor management.

Accomplishments

  • Collaborated with metric to advocate for policy changes that increased available resources for individuals dealing with initiative.
  • Implemented client tracking systems in 2019, reducing data entry errors and improving reporting accuracy by 44%.
  • Facilitated trauma-informed therapy workshops for 15 individuals, resulting in an overall improvement in client mental health outcomes by 82%.
  • Trained 2 new staff members in conflict resolution and peer support techniques, improving overall team efficiency by 67%.
  • Performed comprehensive client assessments to identify barriers to success, improving client goal attainment rates by 34% over the past year.
  • Collaborated with community leaders to design tailored interventions for non-English speaking clients, improving service access by 83%.
  • Developed and maintained strong working relationships with local shelters and community centers, increasing referral rates by 68%.
  • Assisted in creating client-centered action plans, empowering clients to meet 81% of their established goals within specified timeframes.
  • Conducted client satisfaction surveys and presented data-driven recommendations to management, leading to 83% enhancements in program services.
  • Led a peer advisory committee to ensure that service delivery models incorporated feedback from clients themselves, resulting in 67% increased service relevance.

Affiliations

  • Project Management Institute
  • International Peer Work Network
  • Survivors Network of Those Abused by Priests (SNAP) Community Collaboration
  • Advisory Council on HIV/AIDS Peer Education
  • National Peer Support Collaborative Learning Network
  • Peer Certification Renewal Program – Georgia
  • Community Health Worker Association – Columbus
  • Association for Supply Chain Management (APICS)
  • Jaycees
  • National Association of Peer Supporters (NAPS)

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Health Navigator Certificate - system
  • Certified Addiction Recovery Coach (CARC) - category
  • Trauma-Informed Care Certification - Beacon Labs
  • Motivational Interviewing Certification - method
  • Certified Personal Medicine Coach (CPMC) - system
  • Certified Homeless Outreach Specialist - Atlanta
  • Trauma Recovery Coach Certification - Ohio
  • Certification in Substance Use Disorder Recovery - category
  • Certified Mental Health Peer Specialist (CMHPS) - Texas

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