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Skills

  • Cultural Sensitivity and Global Relations
  • Mentoring and Talent Development
  • ERP systems implementation
  • MS Office
  • Mergers and Acquisitions
  • Data-driven decision making
  • Project organization
  • Team building
  • Global Product Launch Initiatives
  • Stakeholder management

Work Experiences

  • Transported Salesforce to three years customer locations.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved results within three years.
  • Contributed to a 70% increase in profitability.
  • Devised strategies to cut costs, modernize operations, and revamp procedures to improve the institution's operations.
  • Answered 7 calls per one year to help customers with their questions and concerns.
  • Talked to teachers to figure out what was going on in the classroom and to come up with new ways to teach.
  • Achieved Scrum Master-level compliance.
  • Achieved Innovation Award from initiative.
  • Looked for industry trends on social media and through online sources.

Summaries

  • Contributed to a 26% reduction in supply chain costs.
  • Delivered 26% growth in customer acquisition.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Architect of global workforce planning efforts.
  • Achieved 45% increase in top-line revenue.
  • Achieved 47% growth through targeted engagement.
  • Boosted repeat purchases by 71% within key segments.
  • Worldwide Director with 17 years of successful project management and stakeholder engagement experience.
  • Contributed to substantial revenue growth.
  • Achieved a 45% margin improvement.

Accomplishments

  • Engineered a global expansion strategy that increased market share by 57% in APAC and EMEA regions.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led a $13 enterprise-wide initiative to optimize resource allocation, reducing operational waste by 15% annually.
  • Implemented a global leadership development program across 14 countries, resulting in a 21% increase in internal promotions within 2015 year(s).
  • Designed a new global KPI framework that enhanced performance tracking, improving the accuracy of financial forecasts by 59%.
  • Drove the development of a cloud-based system, streamlining processes across 4 locations and improving data accessibility by 21%.
  • Collaborated with C-suite executives to set long-term organizational goals, leading to a 18% increase in revenue by 2016.
  • Spearheaded a digital transformation that optimized operations across 18 regions, reducing operational costs by 72%.
  • Orchestrated a digital transformation that automated data analysis, leading to annual time savings of 2 hours across the global offices.
  • Revolutionized the customer experience with a centralized support platform that improved satisfaction rates by 39% globally.

Affiliations

  • Director's Guild of America (DGA)
  • Corporate Directors Forum
  • Lions Club
  • International Association for Contract & Commercial Management (IACCM)
  • Global Supply Chain Management & Strategy Forum
  • International Federation of Purchasing and Supply Management (IFPSM)
  • Association for Supply Chain Management (APICS)
  • Global Finance Leaders Council
  • Jaycees
  • American Medical Informatics Association

Certifications

  • First Aid/CPR Certified
  • Project Management Professional (PMP)
  • Leadership in Energy and Environmental Design (LEED) AP
  • Sales Leadership Certification - Harvard Business School Online
  • Six Sigma Black Belt Certification
  • Certified Customer Experience Professional (CCXP)
  • Executive Leadership Professional Certificate - Cedar Works
  • Cross-Cultural Management Certification - Harbor & Co.
  • Global Supply Chain Management Certification
  • Leading Strategic Growth - Columbia Business School Program

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