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Skills

  • Sorting and labeling
  • Social media knowledge
  • Adaptability in fast-paced work environments
  • 10 WPM typing speed
  • Expense report preparation
  • Spreadsheet management
  • Human resource laws
  • Customer and client relations
  • Employee timesheet processing
  • Project Planning

Work Experiences

  • Kept track of office supplies by checking inventory and ordering new supplies as needed.
  • Effectively interacted with Administrator Assistant and Administrator Assistant, took detailed notes, and distributed minutes to all attendees in several months meetings.
  • Created a new data management system that reduced data retrieval time by 11%.
  • Used risk assessment and process improvement to quickly resolve metric issues, effectively reducing customer complaints by 13%.
  • Used ServiceNow to compose, edit, and prepare correspondence and other department documents, including process documents.
  • Updated the program's standard information in the tracking system.
  • Organized, opened, and routed incoming mail and deliveries to assist senior leaders in responding quickly to business and customer needs.
  • Oversaw complex and detailed projects for executives, ensuring that budgets were met and projects were delivered on time.
  • Conducted extensive research using a variety of resources to assist professional staff with routine and special project tasks.
  • Answered phone calls from clients, vendors, and a variety of other callers looking for information.

Summaries

  • With strong planning, problem-solving, and communication skills, I am extremely efficient and accurate.
  • Working with little to no supervision, responsible, punctual, and productive.
  • Precise and well-organized, with a thorough understanding of metric offices and Asana applications.
  • Demonstrated ability to solve analytical problems and increase operational efficiency.
  • Drafting reports and business correspondence, managing mail, and updating tracking spreadsheets are all skills I possess.
  • Customer service and conflict resolution skills are excellent.
  • Expertise in diplomatic and professional communication, time management, and multitasking.
  • Bringing a track record of effectively scheduling to promote organization and availability.
  • Individual with 3 years of experience providing quality in-house coordination, inventory management, and managerial support who is dedicated and self-directed.
  • Offering 9 years of experience in customer relations management.

Accomplishments

  • Led a project to upgrade office technology systems, improving overall staff productivity by 53% after full implementation.
  • Trained and supervised new administrative assistants, resulting in improved team performance and cohesion.
  • Collaborated with team of 7 in the development of framework.
  • Developed a comprehensive resource library for staff, which increased self-service task completion by 51% and reduced administrative support requests.
  • Organized office maintenance requests and monitored progress, successfully reducing turnaround time by several months.
  • Drafted and distributed meeting minutes for executive briefings, ensuring action items were communicated and followed up.
  • Enhanced document tracking and storage processes, reducing filing errors by 50% over the past year.
  • Created and maintained detailed event planning documents, successfully organizing 16 company-wide events annually.
  • Supported a team of 15 by managing travel arrangements and expense reports, reducing travel expenses by 65% over the past year.
  • Handled sensitive and confidential information for executive leadership with 41% accuracy and discretion.

Affiliations

  • American Society of Safety Professionals
  • Certified Administrative Professional (CAP) Credential Holder
  • International Association of Administrative Professionals (IAAP)
  • Project Management Institute (PMI) Chicago Chapter
  • Association for Computing Machinery
  • American Management Association (AMA)
  • American Society of Administrative Professionals (ASAP)
  • Society of Human Resource Management
  • Local Chamber of Commerce Volunteer Committee
  • Meeting Professionals International (MPI)

Certifications

  • Certified Information Systems Auditor (CISA) 2022
  • Cisco Certified Network Associate (CCNA)
  • Advanced Clerical Skills Certification - Cedar Works, 2017
  • First Aid/CPR Certified
  • Time Management Techniques Certificate - Harbor & Co., 2022
  • CompTIA Security+
  • Certified Business Analysis Professional (CBAP)
  • SHRM Human Resource Generalist Certificate - Vantage, 2021
  • Project Management Professional (PMP)
  • Certified Meeting Professional (CMP) - Beacon Labs, 2016

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